Macy's to close smallest outpost

Say farewell to Marshall Field's, again. Macy's Inc. plans to close the former Marshall Field's store in downtown Lake Forest at the end of January, citing rising costs and shifting shopping patterns. Full Story
Bruce Holberg

Vancouver, Canada

#1 Jul 25, 2007
The Lake Forest store has been an institution in one of the nicest suburbs in the country. Although most of the store is stocked with ladies clothing, a small men's department exists on the first floor and some very nice china and crystal displays are located on the lower level. There is no escalator, but the stairs work just fine for me. I trust that an appropriate replacement or replacements stores will be found and continue the tradition of great service that Marshall Fields held true to its end.
Dorothy

Chicago, IL

#2 Jul 25, 2007
If only Macy's had listened to customers and retained Marshall Field's in name, quality and service, perhaps then we wouldn't see the need for this vital store close. Sales are down because nobody in town wants to buy anything that Macy's has to sell.

Macy's must realize that no one believes their outrageous lies that sales are down because Lake Forest customers travel several miles to shop at larger discount Macy's stores in far away suburbs! Besides, we know that even those far away Macy's in converted Marshall Field's locations have also suffered a drop in sales since Macy's moved in.

Macy's lies also fail to address the increase in sales at former Field's competitors Neimans, Saks, Nordstrom and Barneys and at Macy's competitors Kohls, Target, JC Penney and Carsons. It's only Macy's stores that are having such problems... so maybe the problem is Macy's.

Worse still are Macy's continued claims that they value and respect the traditions of Marshall Field's after taking such deliberate actions to destroy our treasured hometown brand. This growing offense to Chicago and former Field's customers everywhere will not be forgiven until Marshall Field's is restored.
Steve

Los Angeles, CA

#3 Jul 27, 2007
Why do people believe that sales were down in Lake Forest? It is closing because of outrageous rent. The store is no longer viable as a location of a major department store in the year 2007!

Last I checked, sales were not that spectacular at any of Macy's competitors, so it's a retail thing, not a Macy's thing!

Macy's is in the Chicago market for the long haul. Field's is never coming back as it was floundering for years! People need to get a clue.
Shirley

Chicago, IL

#4 Jul 28, 2007
Steve wrote:
Why do people believe that sales were down in Lake Forest? It is closing because of outrageous rent. The store is no longer viable as a location of a major department store in the year 2007!
Last I checked, sales were not that spectacular at any of Macy's competitors, so it's a retail thing, not a Macy's thing!
Macy's is in the Chicago market for the long haul. Field's is never coming back as it was floundering for years! People need to get a clue.
People believe that sales are down at Macy's in former Marshall Field's locations because that's what the news media, vendors, retail analysts and members of 5 class action lawsuits against Macy's for their previous failure to disclose how bad sales are at these former Field's locations.

Furthermore, in recent months Macy's has been required to post in their quarterly financial statements the decline in same-store sales that include these former Field's locations and finally Macy's officials have been forced to admit the decline in well-crafted press statements.

The Lake Forest Marshall Field's store was a popular anchor for the downtown shopping area and upscale Market Square. When Macy's moved in, local officials were forced to take dramatic actions to preserve the character of the store as Macy's discount appeal is out of line with the other stores in the wealthy suburb. Market Square officials and village tax receipts show a dramatic drop in sales since Macy's moved. Macy's simply is not a good fit for Lake Forest, whereas Marshall Field's was a luxury leader in Lake Forest and other markets throughout the region.

As to whether or not Marshall Field's was "floundering for years", well it remained profitable even during the post 9/11 years when during its worst year it posted more than $100 Million in PROFITS when most high-end retailer had difficulties and many lost money. And when Macy's filed bankruptcy, Field's owner Target invested hundreds of millions to upgrade the merchandise and renovate stores. This investment clearly paid off and Field's sales were growing in the year prior to Macy's takeover.

It's important to remember that Field's importance to Chicago's international appeal is also damaged. In the years prior to Macy's takeover, Field's was prominently featured in Chicago tourism campaigns and rated one of the world's most respected retailer in University marketing studies. Furthermore, Field's on State Street attracted more than 9 MILLION customers EACH YEAR prior to Macy's takeover, making Field's Chicago's THIRD MOST POPULAR TOURIST DESTINATION!

Now as Macy's, sales are reported to be down by as much as 30% or 40% at the landmark State Street store. This is VERY bad for Chicago and for millions of former Field's customers for whom Field's was an important part of their lives and histories. Macy's squandered the opportunity to build on Field's extraordinary good will and wasted the opportunity for Field's to continue to serve the city as it has for 154 years.
Frank

Chicago, IL

#5 Jul 28, 2007
Steve wrote:
Last I checked, sales were not that spectacular at any of Macy's competitors, so it's a retail thing, not a Macy's thing!
Macy's competitors Carson's, JC Penney, Kmart, Sears and Target have all seen sales growth each month while Macy's sales have declined. Macy's same store sales that include former Marshall Field's locations have seen an even greater drop in sales, thus bringing the entire losing Macy's chain down.

Compare this to the sales growth Marshall Field's experienced in the year prior to becoming Macy's. Field's and Field's competitors in the higher-end and luxury markets all enjoyed healthy sales growth and that growth has continued, for some, like Neiman Marcus and Nordstrom sales growth has been in the double digits each month. If Marshall Field's were still in Chicago, analysts estimate that Field's growth would have led their fast growing luxury department store sector.
Karen

United States

#6 Dec 10, 2007
I am not a native Chicagoan but have lived here for 25 years. In an age of technology,fast paced
hurried lives traditions are important to
people. I live in a nearby suburb of Lake Forest
and recently found out the store would be closing.
Needless to say I was saddened and disapointed.
While progress and change are inevitable in our
daily lives long standing traditions are important to society. For those of us in Chicago,
Marshall Fields meant that to us whether we were born here or not. I venture to say that when we look back on this change of names Macy's will see
they made a monumental mistake in taking our tradition away from us. Take your ego and put it away give us back our Marshall Field and you will restore customer loyalty and in the end get the $$ you were looking for.
You people need to let go

Montclair, NJ

#7 Jan 22, 2008
Seriously....you people need to let go...it's been over a year now. Marshall Fields is gone and all the hoping or lawsuits in the world isn't going to bring it back.

You have some memories from your childhood that you are trying to relive but the Marshall Fields from your childhood is gone and the modern stores haven't been profitable for years. If Macy's hadn't bought them, someone else would have...probably Burlington Coat Factory or Marshalls. You should be happy at least Macy's didn't turn the store into another apartment building.
you do not understand

Crystal Lake, IL

#8 Jan 22, 2008
You people need to let go wrote:
Seriously....you people need to let go...it's been over a year now. Marshall Fields is gone and all the hoping or lawsuits in the world isn't going to bring it back.
You have some memories from your childhood that you are trying to relive but the Marshall Fields from your childhood is gone and the modern stores haven't been profitable for years. If Macy's hadn't bought them, someone else would have...probably Burlington Coat Factory or Marshalls. You should be happy at least Macy's didn't turn the store into another apartment building.
1) You obviously don't understand how insulting, insensitive, boneheaded, stupid, tasteless, and offensive Macy's has been.

2) You obviously don't appreciate what Fields meant to Chicagoans and Chicago suburbanites.

3) FYI - We know the old Fields is gone forever, but we feel we deserve alot better than Macy's.

4) We wish that Field's State Street had been turned into apartments rather than go through this Macy's fiasco.
Miss P Tino

United States

#9 Jan 22, 2009
I am so surprised that our Macy store is still standing even tho their prices are so much and sometimes you rather go shop elsewhere than shop there. Sometimes the price is good and others are worse. Always on the high side. With the way things are now days who can afford buying things from there. Only people that have all the money in the world and also you see something you really like and noone else have it. So, what can you do? Just buy it. But for a town like this and job wise it's not worth it. All this companies and raising prices on their stuff and charged more. But, is the money coming from when you don't have or can't find a job in this small town? I rather have Mervyn and Target also Montgomery Ward if they would. Macy too expensive for my blood. I admit shopping there all the time but than it got too much. It seems the price on their merchandise never change.
Miss P Tino

United States

#10 Jan 22, 2009
I love Marshall Field. I rather have them in our town. But, what can I say.

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