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extremely unhappy

Fairport, NY

#1 Oct 7, 2008
This company is horrible. They left me with a huge mess! My house, from top to bottom, was covered with black dust not to mention the metal shavings after the guy cut 6 holes into my duct work. They did not bring vent covers, drop cloths, and walked all through my house with their dirty shoes. I provided drop cloths and I got them back rolled in a ball with all of the debris still in them. My advice to you is to call someone else to clean your ducts.
company sucks

Fairport, NY

#2 Oct 7, 2008
these guys suck! they cleaned my vents, supposedly, but left the rest of my home dirty. i give a negative 4 stars on the service that i received.
Sparky

Pittsburgh, PA

#3 Oct 7, 2008
I've been a self employed electrician for 30 years and I have never advertised or would want to. Always get referrals not one but a few...

Thank God you people are posting this on the internet. Tell everybody you know about these bums and hopefully put them out of business.

I always agree on the price first, then take my time and do a nice job and make it cleaner then when I started.
You can spot trouble when the first contact of a company is in a big hurry and gives you a yes to everything without thinking...
Jumbo

Brooklyn, NY

#4 Oct 22, 2008
Horrible Job...do not use this company..con-artists
ScamArtistVentCl eaner

Pittsburgh, PA

#5 Mar 13, 2009
These guys are a complete scam. They pry on the elderly and non-educated. If you do your research, they have already been put out of busniess once for scamming and being all over the news.
Maybe its time to take a stance and do it again.
unsatisfied

Wexford, PA

#6 Apr 2, 2009
Ad for $49.95 unlimited returns and vents ended up being over $400. They not only left my house dirty and dusty, but DAMAGED 8 return vents - pryed them open with a screwdriver. The Manager I talked to about replacing the damaged vents caused by their company was rude and unprofessional. He refused to accept responsibility for the damages and even hung up on me, and my house is just as dusty as ever. What a scam - don't let yourself be taken by this company.
Great Work

Glenshaw, PA

#7 Apr 15, 2009
Very professional employees explained that the 49.95 coupon does not include my whole system which i already figured because im not a moron. But they cleaned very well i checked the whole job myself and couldnt have done a better job thanks guys.
very satisfied

West Mifflin, PA

#8 Apr 19, 2009
I was very pleased with this company. They have a much lower coupon than any other company. They cleaned and sanitized all of my duct work and cleaned my furnace for over $200 less than 4 other profesional air duct cleaning companies tried to charge me. They even video inspected thier work after they were done to show me how clean it was. Thanks guys!
Unhappy Customer

Pittsburgh, PA

#9 Jun 23, 2009
Wish I would've read these comments first! I wasn't unhappy with cleaning as much as the refusal from Mgt to right the wrong their guys did. I had ducts cleaned in winter...furnace worked fine afterwards but come summer and the AC went on there was a problem. I had AC workers out..finally pinpointed problem. They had closed the AC dampers during cleaning. The Co. and rude little receptionist couldn't say anything except why didn't you call us back? Dah!!! It was working, no reason to think it was something they did! Little did she know I had called them and they said it wouldn't have had anything to do with them since furnace was working! Go anywhere but here. Unprofessional. Rude office employees. Management could care less about customer satisfaction. I'll tell as many people as I can not to use Ventilation Purification on Washington Rd.
Bait and Switch

United States

#10 Jul 1, 2009
After explaining to the woman on the phone that this was my first house and had never had to get air ducts cleaned she explained the entire process....yet still quoting me the coupon price of $49.95. Only until the staff arrived at my house and told me that price hardly covered anything. They estimated $679.00....only after they had already started working. I guess I could have told them to leave but they had me in a corner. I would never use this company again nor reccommend them to anyone. Horrible business practice of you ask me.
It was all good

Canonsburg, PA

#11 Jul 24, 2009
Seriously, READ, READ, READ your coupon. Look I had these guys come out to my home as well. They did a great job. The coupon I got was for like $49 bucks and some change for the company to perform service on all of my vents and returns, to clean the main duct and to give me a saniter or video inspection of the service performed. I told them on the phone that I wanted the sanitizer when I ordered the service. When I scheduled my job the girl in their office went over everything with me and told me they offered additional services that was optional to me to purchase into. Look these guys did their job, and at least at my house they did a good job. They were professional and kind. Seriously, if your an intelligent person then you know that for $50 bucks they are bound to upsell you when they come into your home, it's not like they are twisting your arm for you to purchase anything more than the coupon though. If you choose to do something more than the coupon then that's up to you. It's not like they can dig out the check book or credit card. Don't wine about it later though. Alright, I said my peace. I thought they were good. Compare prices and "underlined" hidden prices with other companies out there and see what you get. By the way, you do really get what is on the coupon for that $50.00
good job nice people

Canonsburg, PA

#12 Jul 25, 2009
I came across the ad in the clipper magazine and I called right away. I knew that could not cover everything, so I asked when I called. They explained it to me plain and simple vents, returns and a main duct, I even got a video inspection for free. When they came out it ended up being around $120, I had a few extra things done that they offered. I have no complaints the guys who came out were very friendly and did their job the right way.
HORRIBLE SERVICE

United States

#13 Aug 2, 2009
My place was left a mess!!! vent covers left off they tracked in dirt all over my carpets!! The men who came out to my home were not even friendly I am an elderly woman and they just did their best to take advantage of me by over charging me for everything NEVER USE THEM!!!!!
Ashley

Monongahela, PA

#14 Aug 3, 2009
HORRIBLE SERVICE! They're rude and ignorant. my house is a disaster. they have no clue how to deal with the public. I don't know how this company is still in business. They treat customers like idiots. They threaten to walk out and not do anything if you only want the coupon, which is wrong. Totally ignorant, never again. EVER. I've warned everyone I know!
No good

Pittsburgh, PA

#15 Aug 19, 2009
Bunch of liars, that is what is whole company is. Saw that ad for the $39.95 whole house figured okay, I will try. Asked the girl on the phone, which I may add had a bit of an attitude. Asked her if there are any other charges, said like furnace cleaning if I needed it. Yeah right, these guys comes in tell me i have 3 ducts that are not covered on the coupon and everything is filthy and for just about $650 I can have the whole thing done. Then this guy calls up his boss or whatever talks him down to $500. I told them to get their crap and leave. O course by then all my vent covers were taken off not to mention the dirt they tracked in on their shoes left behind a mess..bait and switch! Do not use these guys, VERY unprofessional!
thankfull

United States

#16 Aug 22, 2009
Thank you so much for posting this information!!! I was going to apply for a receptionist job there and you've confirmed my decision not to! I went to their location @ 1952 Painters Run rd and the Building says "Irene's Beauty Shop" and it was filthy. I called to make sure I was at the right location. The place looked shady to me so I left. Seeing all your reviews I made the right decision!!!
Left with Dirty House

Pittsburgh, PA

#17 Sep 8, 2009
I also saw the coupon in the Clipper. I did call and was told that the workers might tell me I need other work done. Surprise, my bill ended up over $400 and my house is dirtier now then before they came. DON'T USE THIS COMPANY!
Left me with a mess

Pittsburgh, PA

#18 Sep 11, 2009
I wish I would of seen these reviews before hand, it would of been so helpful! I had them come to my house to clean out my ducts, they left vent covers off, other vent covers were never even taken off! Tracked dirt through my house, it was just so unprofessional! I called to speak to a manager, but big surprise he's never in and I never got a call back.
Stay away

Pittsburgh, PA

#19 Sep 16, 2009
Thanks so much to everyone who posted! Even the ones who claimed they were satisified customers shed a lot of light on this company and their scam. You have all saved me from what surely would have been a nightmare and total waste of time and money!
bee

Pittsburgh, PA

#20 Sep 16, 2009
You know the old saying - buy cheap, buy twice

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