Halmark Family Physicians

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Curious

Lenoir, NC

#1 Apr 14, 2013
Has anyone else here had a bad experience with this office? I am not longer a patient but I want to know if anyone else doesn't like the doctors in this facility. Thanks.
Curious

Lenoir, NC

#2 Apr 14, 2013
Also, you can post about good experiences with the office, too, I don't care.
cal

Lenoir, NC

#3 Apr 14, 2013
Curious wrote:
Also, you can post about good experiences with the office, too, I don't care.
Last time I was there, my appointment for a physical was at 10:20 AM. I was leaving at almost 2:00 PM. This is not uncommon. I'm told they the consistently double-book and the wait time is always very long. I never went back.
been there

Stanley, NC

#4 Apr 14, 2013
Yeah I took my children to Hallmark and always waited at least an hour to get called back to see the Doctor so I understand why you don't like this place and then they put you in a room for like 30 mins to an hour...
FormerPatient

Lenoir, NC

#5 Apr 14, 2013
I was a patient there but trying to seeing a Dr is an ALL DAY EVENT here I moved to Dr. Gould's office which is right around the curve -0.3 miles from Hallmark. Wait time here -10 minutes MAXIMUM. Really. Right around the curve, across from a large church is an office that doesn't fool around and make you wait 4+ hours or that it was Monday when you went in and Tuesday when you finally left. It was tough to leave Dr. Guererra though because he is truly the smartest Dr we have in our area but I had to change becuase of work. It was hard to explain to my boss in Charlotte that my Dr's appointments were all day events. It makes you wonder though how Hallmark begins their day at Hallmark and why they get behind and people start being stacked up like cordwood in the lobby. Could it be that a paranormal activity has all the exam rooms closed and no one can get in for 4 hours?? Is someone eating cereal and watching cartoons? This place needs a time management specialist to study their wait time. They have too many NP and Dr's out there to be this slow. Solo practioners aren't this flipping slow. But it seems they don't care it's been going on for 20 years this way. It's very unprofessional but like I said, it's been like this for 20 years now, they do not bat an eyelash. For those who continue to be patients there, they bring a bag lunch, drink and laptop because of the all day event. Some bring 2 meals. For those seeking a good doctor -go right around the curve to Dr. Gould, he is an affiliate of Valdese and Grace Hospitals.
not going anywhere

Lenoir, NC

#6 Apr 14, 2013
Does your doctor see you at a moments notice if you are sick or having an emergency? Hallmark does. Or does your doctor's office say i'm sorry we are booked got to the ER or we can make you an appointment for 3 days from now? Hallmark doesn't. and this is what gets them behind because they care about their patients and take the time needed as well as taking walk-ins all the time. They always have emergencies coming in the door and this is what causes a backup and a long wait. So the next time you have an appointment at 12 and have to wait just think your wait was so they could save someone else's life. But if you want to change doctors then so be it.
FormerPatient

Lenoir, NC

#7 Apr 14, 2013
My mother was turned away from Hallmark in August 2010 when her BP was through the roof to the point she was minutes from having a heart attack. Hallmark advised my dad to take her to Urgent Care because she wasn't a patient. How does a caring doctors office turn away someone minutes away from a heart attack? How does one become a patient if they don't go into the office? Walk ins aren't always welcomed -just ask mom. The Urgent Care Dr. called an ambulance to transport my mother to FRYE REGIONAL within 2 seconds of seeing her BP numbers. EMS was terrified she'd have the heart attack before they entered the ER at FRYE. Happy Valley Medical Center also turned her away earlier that day. They haven't been the same since my neighbor Dr Page left. Mom hadn't had a need for a Dr since Dr. Carswell retired. THANKFULLY she survived -the BP was lowered and she did not have a heart attack. Mom is now a patient of Dr Gould who has also put her on a special diet and she is down 45 pounds. Did this really happen? YES just ask my Minister Dad who pleaded for Hallmark to help his wife. Mom isn't one to run to the Dr every runny nose or cough. Hence, the time since Dr. Carswell retired until August 2010. Had I known her BP was through the roof and that 2 Dr's office had turned her away, I would have immediately sent her to Dr. Gould that day. But I wasn't told anything until the call from Frye Hospital. I do want to stree this: I have complete respect for Dr. Guerra, I always will. He's diagnosed so many cases that most would miss completely. Its the office wait/day event that is a turn off for many. Some can endure an all day event many of us not on the. I am here to tell you -there is 1 walkin that wasn't seen and almost died. Dr. Gould will not turn anyone away, is a solo practioner and yet no one has ever waited for him hours on end in the lobby. When you leave his office -you look down at your watch and you then have to pinch yourself...are you dreaming? Was I really only in here/seen in less than 30 minutes? Hallmark didn't bother to save my mother's life....they sent her elsewhere.
not going anywhere

Lenoir, NC

#8 Apr 14, 2013
FormerPatient wrote:
My mother was turned away from Hallmark in August 2010 when her BP was through the roof to the point she was minutes from having a heart attack. Hallmark advised my dad to take her to Urgent Care because she wasn't a patient. How does a caring doctors office turn away someone minutes away from a heart attack? How does one become a patient if they don't go into the office? Walk ins aren't always welcomed -just ask mom. The Urgent Care Dr. called an ambulance to transport my mother to FRYE REGIONAL within 2 seconds of seeing her BP numbers. EMS was terrified she'd have the heart attack before they entered the ER at FRYE. Happy Valley Medical Center also turned her away earlier that day. They haven't been the same since my neighbor Dr Page left. Mom hadn't had a need for a Dr since Dr. Carswell retired. THANKFULLY she survived -the BP was lowered and she did not have a heart attack. Mom is now a patient of Dr Gould who has also put her on a special diet and she is down 45 pounds. Did this really happen? YES just ask my Minister Dad who pleaded for Hallmark to help his wife. Mom isn't one to run to the Dr every runny nose or cough. Hence, the time since Dr. Carswell retired until August 2010. Had I known her BP was through the roof and that 2 Dr's office had turned her away, I would have immediately sent her to Dr. Gould that day. But I wasn't told anything until the call from Frye Hospital. I do want to stree this: I have complete respect for Dr. Guerra, I always will. He's diagnosed so many cases that most would miss completely. Its the office wait/day event that is a turn off for many. Some can endure an all day event many of us not on the. I am here to tell you -there is 1 walkin that wasn't seen and almost died. Dr. Gould will not turn anyone away, is a solo practioner and yet no one has ever waited for him hours on end in the lobby. When you leave his office -you look down at your watch and you then have to pinch yourself...are you dreaming? Was I really only in here/seen in less than 30 minutes? Hallmark didn't bother to save my mother's life....they sent her elsewhere.
If you are a patient with them you are NEVER sent away. It is no different with their office than it is with any other. If you are not all ready a patient then they are not going to see you just like no one else will. If you get lucky enough to walk into a Drs office an get seen on the spot then your just lucky they weren't busy. If you don't have a family Dr before an emergency then by all means go tot he ER. Family Drs can't take you on the spot when they are all ready busy and they don't know a thing about your history or your allergies. They would be liable if they gave you a medicine you can't have. So by all means go to the ER first if you don't have a family Dr prior to an emergency.
BEWARE

Lenoir, NC

#9 Apr 15, 2013
Dr. Gould is a HORRIBLE doctor. I can't believe anyone would ever recommend him!
FormerPatient

Lenoir, NC

#10 Apr 15, 2013
My mother was sent away. We have the hospital bills and medical records from Urgent Care to prove that SOMEONE from Hallmark called for theam to see her. BEWARE someone may come to my home and put me in Hallmark jail because I disagree with their way of thinking. My mother was turned away from there August 2010. Not seen, can't help you, sorry you're not a current patient -Oh wait we never turn anyone away! Ok. How dare I say we were turned away when we were. Whatever. Come to think of it, my son was turned away from Hallmark once also. Even funnier -we have an aunt who is a nurse at Hallmark that we called later to tell her we were turned away. She arranged for us to come back (only after calling her) but we were told to come back the next day. Luckily, my neighbor Dr. Page was kind enough to see my son out of the office in our living room and established him as a patient. Yes, Dr. Gould is so horrible to see anyone, treat them and get them out of his office in less than 30 minutes. How dare he!!! He should at least have a policy to keep people a minimum of 3 hours at the least. Gosh darned over achiever!
FormerPatient

Lenoir, NC

#11 Apr 15, 2013
*them

Sorry for mispelling, I was laughing at the last two posts. I do appreciate the arguments, it keeps the posts up for others to read about the day event visits at your office AND that an actual DR exists that will see you in a reasonable time period. How you argue that no one is turned away (when they were)and it's just the greatest thing since sliced bread. You love everyone soooo much you hate to let them go in a reasonable amount of time, stay awhile and visit. My bad, I
Retired Fireman

Ellenboro, NC

#12 Apr 15, 2013
I use to go out there and had a folder the size of a Sears Cataloge and tehy said they could not find it I wainted 3 hours and told them i would not be back. That was 4 years ago and i have not b een back sine then. I had a family member that worked out there and she said it was really bad and that he wanted to seea patience ever 10 minutes. The doctor i go to now does not have a long waiting list and he sees you very near the time of your appointment. Als he is as smart if not smarted that the doctors at Hallmark. I feel sorry for thoes that goes out there an s sit and waits for the doctor to see them.
FormerPatient

Lenoir, NC

#13 Apr 15, 2013
Geez. But they will scold you for telling YOUR ACTUAL experience. They are great, awesome, wonderful, courteous, never turn anyone away,what you stated happened to you never ever happened and just the neatest thing since sliced cheese. NOT. Glad you shared your experience too. How much you wanna bet that you get scolded? Can't wait to hear this comeback.
for real

Southport, NC

#14 Apr 15, 2013
I went there one time and waited hours for something little. never ever went back because there were people in there that had been waiting for four or more hours and thats just crazy. i would never tell anyone to go there.
gone

Lenoir, NC

#15 Apr 15, 2013
I went there off and on for years. At the last when I went to them, I got a tad irritated at the all day wait, full waiting room, full lab waiting, and full exam rooms. Many times it's been standing room only. If I go to the doctor, I am freakin sick and I don't want to have to sit around amidst every crud infection in Caldwell County. They refuse to send you out to specialists until you are about dead and they need someone to clean up their mess. If they don't know what's wrong, it's your nerves and they try to give you a nerve pill. I've wondered sometimes if all the emergency walk ins that they deal with are people who have been faithfully going there for years and not being appropriately treated.
not going anywhere

Lenoir, NC

#16 Apr 15, 2013
I didn't say that they never turn anyone away. I said if you are a current patient prior to your emergency then they never turn you away. Don't wait till you have an emergency then think you you will get a family Dr. on the spot. They are taking care of their current patients. Its not different with a dentist wait till you get a tooth ache then call one and see how many day you have to wait to be seen. Take some responsibility for your own health and establish a Dr. before you need one then you won't have to worry about being turned away. I don't know Dr. Gould but Dr. Guerra has saved my life and my families life multiple times so if I have to wait because he is saving someone else's loved one then I understand it.
BEWARE

Lenoir, NC

#17 Apr 16, 2013
Yeah. Dr. Gould gets you in and out in 30 minutes because he is a crappy doctor. It's fast because he has 10 patients in total. You go into the examination room, he sits on his stool and asks what is wrong. You tell him, he makes a confused face, says it could be this or that, and writes a prescription. Not to mention his outdated equipment. It shouldn't take 2 hours for an EKG because his equipment is crappy and his nurses don't know how to work it.

Try Dr. Hinnant at Southfork. Sometimes you wait a little longer, but she is VERY kind and VERY thorough. Not many doctors take their time with each patient like she does.
ArentUSpecial

Monroe, NC

#18 Apr 16, 2013
not going anywhere wrote:
I didn't say that they never turn anyone away. I said if you are a current patient prior to your emergency then they never turn you away. Don't wait till you have an emergency then think you you will get a family Dr. on the spot. They are taking care of their current patients. Its not different with a dentist wait till you get a tooth ache then call one and see how many day you have to wait to be seen. Take some responsibility for your own health and establish a Dr. before you need one then you won't have to worry about being turned away. I don't know Dr. Gould but Dr. Guerra has saved my life and my families life multiple times so if I have to wait because he is saving someone else's loved one then I understand it.
Well aren't you special!!!! Someone get the Golden Twinkie Award and provide it to this one special person. I think you are out numbered on here Special One. No matter where you go, no one should have to plan and take a picnic lunch and spend an entire day waiting on an office who needs clocks and timers. If you all love everyone so much, hoe about taking a photo of all your patients and place them up and down the halls. BUT!!! Don't do this during office hours. Remember when report cards had "Spends Time Wisely" - I have to say you do not. I was there 3 times and just never went back because it's beyond unprofessional. One younger Nurse was on the phone yelling at her kids and evidently a Diamond? Must be her cat or pet who knows, Just zero unprofessional etiquette. If you are sick who wants to hear the nurse yelling over the phone to problems at home? I knew someone who went there, checked in, left and went to get tires put on and came back and continued to wait another hour before going back to waiting room number 2. I told him when he came back that he hadn't been called yet, he just laughed. While waiting he mentioned he should have gotten a car wash before coming back. No other Dr's office practices this way. This is a zoo. What my experience was, waiting room 1 time served -2 hours. Waiting Room 2 - 1 hour. Exam room, final destination, 1 hour. If you need lab work, you're screwed. Back to waiting room 2 and then back to the exam room for another hour. I remember one visit it was sunny when I went into this office and by the time I left, snow was falling and dark outside. All I had was a sinus infection. I didn't think I was ever going to leave that day/night.
ArentUSpecial

Monroe, NC

#19 Apr 16, 2013
And my total time with the NPractioner -at the most 20 minutes total. And I notice this office exam rooms look rough -like rental property.
FormerPatient

Lenoir, NC

#20 Apr 16, 2013
Oh Lord we're not cruising past the concept that this office is slow and is not the greatest on earth are we? I remember not too long ago Dr. Gould's office being overhauled with state of the art equipment paid for via BlueRidge Healthcare. Point is -everyone has their opinion and experiences. The experiences many people on this page have stated that the great and powerful Hallmark office is slow and 4 hour visits shouldn't be necessary. It's sad when 2 hours are beginning to look like a God send. Maybe one of the Dr's or NP's will see this post and say "Hey, maybe we need to do something" but I'm not holding my breath it's been like this for 22+ years and evidently not changing. The office is like a free health clinic in NJ or Philadelphia. Good luck to those who enter the office because there is no telling what day you will leave. All of the Dr. Gould haters -someone suggested Dr. Hinnant -whomever you go to, time them and compare to Hallmark. Maybe that is WHY it's called Hallmark?! They want to "Reach Out and Touch someone" to the point they don't want to see you leave.

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