Confucius

Utica, NY

#1 Aug 14, 2014
Why was our cable and Internet out
Of service for most of the day yesterday? I didn't see or hear any mention of it on the news and it was a major outage?
know better

New Hartford, NY

#2 Aug 14, 2014
Was your bill paid up?

Why didn't you just call them and ask why your cable and internet was out?
Diane Palmer

Utica, NY

#3 Aug 15, 2014
know better wrote:
Was your bill paid up?
Why didn't you just call them and ask why your cable and internet was out?
Thay wouldbe too easy this way he could complain on here
old timer

Whitesboro, NY

#4 Aug 15, 2014
Let me know the last time you called Time Warner and got to talk to a human being to ask a question about your service.
Not True

Utica, NY

#5 Aug 15, 2014
old timer wrote:
Let me know the last time you called Time Warner and got to talk to a human being to ask a question about your service.
Actually you get a human almost all of the time. The human is usually in this country too! Although you can't vouch for the intelligence or helpfulness of said human, but you'll at least be able to talk to someone.

If you had internet access (I know it was out) there online chat help system isn't too bad either. Just can't account for the quality of the rep
We called and

Cortland, NY

#6 Aug 15, 2014
There was maintenance being done. We were credited for 2 days of service. - might be worth the call.
Yeah Right

Utica, NY

#7 Aug 15, 2014
Not True wrote:
<quoted text>
Actually you get a human almost all of the time. The human is usually in this country too! Although you can't vouch for the intelligence or helpfulness of said human, but you'll at least be able to talk to someone.
If you had internet access (I know it was out) there online chat help system isn't too bad either. Just can't account for the quality of the rep
You get a human if you get through. I've tried for two days and have gotten a busy signal every time I called, and this was pushing one button for auto re-dial constantly. Finally I drove over to their location and stood in line for 25 minutes. When finally getting to the female at counter, I mentioned the phone attempt and she said sorry but we're real busy. She gave me a coupon for a free movie for my trouble having to drive over, which I thought was great of her. Supposed to present it with the bill to have charge removed. I watched a movie that weekend and then took coupon with me to pay the next bill that included that charge. To my dismay, the same female refused to honor the coupon because it was expired for over a year in the super fine print. Of course she didn't remember giving it to me. She refused to check for any other coupons she had that may be expired also.
Diane Palmer

Utica, NY

#8 Aug 15, 2014
old timer wrote:
Let me know the last time you called Time Warner and got to talk to a human being to ask a question about your service.
Every time I call, and I ask for a discount when I've had a problem just last month as a matter of fact.......
Confucius

Utica, NY

#9 Aug 15, 2014
know better wrote:
Was your bill paid up?

Why didn't you just call them and ask why your cable and internet was out?
Gee thanks, genius...I did that and they said there was an outage in the area.
killer

New Hartford, NY

#10 Aug 15, 2014
Yeah Right wrote:
<quoted text> You get a human if you get through. I've tried for two days and have gotten a busy signal every time I called, and this was pushing one button for auto re-dial constantly. Finally I drove over to their location and stood in line for 25 minutes. When finally getting to the female at counter, I mentioned the phone attempt and she said sorry but we're real busy. She gave me a coupon for a free movie for my trouble having to drive over, which I thought was great of her. Supposed to present it with the bill to have charge removed. I watched a movie that weekend and then took coupon with me to pay the next bill that included that charge. To my dismay, the same female refused to honor the coupon because it was expired for over a year in the super fine print. Of course she didn't remember giving it to me. She refused to check for any other coupons she had that may be expired also.
They were flooded with calls asking to have Tony Stewart charged with murder.
Ronnie

Utica, NY

#11 Aug 16, 2014
It seems to happen a lot, 15 hours the other day. 3 times in the last few months. If you call, they will give you credit and if you don't call the wont.It is terrible when it happens.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Utica Discussions

Title Updated Last By Comments
Calling Out Bobby Oliveira the liar 8 min hah 9
traci from summitcars 10 min pete 2
Can't believe Jason Powells is still on the air 16 min Jason Powells 25
Chicken Riggies Recipe- The Real Story Behind U... 22 min really 2
Sasquatch Spotted In New Hartford (Nov '13) 37 min Bobo Fay 19
AHL Worldwide 42 min No western confer... 30
Kristen Copeland. Channel 2 News (Feb '13) 1 hr Cecelie 36
tonys audelicious 6 hr funny but True 4
listen to the teachers whining 8 hr Ole timer 90
Utica Dating
Find my Match
More from around the web

Utica People Search

Addresses and phone numbers for FREE

Personal Finance

Mortgages [ See current mortgage rates ]

NFL Latest News

Updated 7:59 pm PST

Bleacher Report 7:59PM
Why the NY Giants Absolutely Must Draft ILB Denzel Perryman
NBC Sports 6:29 AM
Todd Bowles: I can't say now if Geno is or isn't our quarterback
NFL 7:51 AM
Bills GM: EJ Manuel knows he needs to 'step up'
Bleacher Report 8:03 AM
Did the Jets Get It Right? Grading Woody Johnson's Offseason Moves
Yahoo! Sports11:24 AM
New Browns OC unfazed by QB uncertainty
Bleacher Report11:36 AM
Ex-QB: Equipment Staff Fixes Brady's Balls
Bleacher Report 7:29 PM
How the Jets Can Make Most of Each Draft Pick
Bleacher Report 8:01 PM
5 2nd Round Prospects Jets Should Target
NBC Sports 5:15 AM
Friday morning one-liners
NBC Sports 7:09 AM
Perry Fewell to interview for position coach job with 49ers