Long Time Utican

Auburn, NY

#23 Mar 30, 2010
Honda Guy wrote:
<quoted text>
Just to make sure I wasn't wrong. I just called them... I kid you not, they said, Burrstone Animal Hosp.... Please hold.
Maybe they knew it was YOU that was calling - LOL!!!!

I'm also not kidding either, as they have NEVER just said "Please hold" to me; it always has been "Can you please hold?".
Bethoven

Syracuse, NY

#24 Mar 30, 2010
There is one Vet there who hates St Bernards. Told us that we should not have one. We go to the Vet in Waterville. They are nicer, better skilled and cheaper.
Tiny dancer

AOL

#25 Mar 30, 2010
petvet wrote:
<quoted text>I could tell you stories all night long. I used to work there. Believe me, they have no compassion
We have all night Petvet. Please let us hear your story.
Or are you full of shit like half the people here.

If your going to say something like that, be prepared to explain...

And why are you not working there now? Did they fire you for something? Stealing? Abusing the animals? Taking The narcotics?
Come on, tell us.
We all have all night.
munchkin

Pompey, NY

#26 Mar 30, 2010
We've taken our dog there for over 10 years and Dr. Ellen Hilton is the best. She truly cares for our dog and our dog loves her to boot. We have never had a bag experience and have recommended her to numerous people who now go there.
Sandi

AOL

#27 Mar 30, 2010
Dr. Noelle Perry is the best vet anyone could ask for.
She is caring and loves the animals she cares for.

If you could ever see her work, she takes such great care of the animals there, you can tell that she loves what she does.

I have been going there for 6 years, after leaving NH Animal Hospital because of something horrible Dr. Mondi did to my dog.
Also Dr. Mondi and his daughter care nothing about your pets and their prices are double that of Burrstone and Waterville.

Burrstone Animal Hospital is an A plus facility.
So what if they put you on hold when you call?
It means they are busy and a lot of people are calling. Doesn't that mean that they have a lot of patients?

I only care about the care they give my pets, not about being put on hold and if you think about what you said, you would see that you are a very petty person with a problem that you should see a professional about.

A Vet is there to care for your animals that you love.

So shut up about being put on hold and grow up.
\They treat all animals with care and great compassion.
Long Time Utican

Auburn, NY

#28 Mar 30, 2010
Bethoven wrote:
There is one Vet there who hates St Bernards. Told us that we should not have one. We go to the Vet in Waterville. They are nicer, better skilled and cheaper.
If money is your top priority in obtaining Vet care - perhaps, you should never even bother in owning a pet.

When I decide which Vet to take my animals to, my first priority in their ability to know the right treatment for my pet and to love them and care for them as much as I do. Money is NOT what is that important to me - it is my pet's life that is important. This is why I have always chosen Burrstone Animal Hospital for the past 12 years.
Slappy

Watertown, CT

#29 Mar 30, 2010
Long Time Utican wrote:
<quoted text>If money is your top priority in obtaining Vet care - perhaps, you should never even bother in owning a pet.
When I decide which Vet to take my animals to, my first priority in their ability to know the right treatment for my pet and to love them and care for them as much as I do. Money is NOT what is that important to me - it is my pet's life that is important. This is why I have always chosen Burrstone Animal Hospital for the past 12 years.
Look, point taken. You're right, money should not be the deciding factor upon which animal health care decisions are entirely made. One should know that it is going to cost money when you adopt or take ownership of an animal.

That being said, to totally disregard the financial aspect, as your post appears to do, is equally as ridiculous as your attitude toward people who do consider that important.

Not everybody gets an animal for companionship or just "to have a pet." There are a lot of animals out there that without a home to go to, they would be destroyed. A lot of people take in animals to help them avoid the bleak alternative. And thus money is a deciding factor. You can't simply say that because money is a top priority, that someone doesn't love their animals or care, as you imply.

I think that, if one can find similar or equal quality of care, why pay more? I think thats what people are saying. We all know you LOVE Burrstone Animal Hospital. No one is taking that away from you. I don't think you need to take it personally though when people from different walks of life have, perhaps, different needs than you. You don't need to jump to their rescue every time a bad word is spoken. If they're so great, they don't need you going after every single person who has a different experience than yours.
we were there last night

Holland Patent, NY

#30 Mar 30, 2010
We had a emergency with one of our dogs and they were great. She is improving and without them, she would now be in much worse shape.
As for the bill, I was told- please just pay it the next time you come in (tomorrow).

You can't ask for any better- and it was a 8:30pm emergency.
been there

Ithaca, NY

#31 Mar 30, 2010
would never , ever,ever go back to Burrstone...just not carin or compassionate. you're in and out in minutes for about 200.00. Go to Waterville...you will see most of Utica..they left Burrstone....guess it's just a matter of the experience you've had with them...anyhow I've been going to Waterville for about 16 years now...couldn't be HAPPIER!!!!!!!!!!
Long Time Utican

Auburn, NY

#32 Mar 30, 2010
we were there last night wrote:
We had a emergency with one of our dogs and they were great. She is improving and without them, she would now be in much worse shape.
As for the bill, I was told- please just pay it the next time you come in (tomorrow).
You can't ask for any better- and it was a 8:30pm emergency.
This is exactly what Burrstone did for my daughter almost 18 years ago!!!! She was a Single Parent at the time with 2 small girls when her dog ran out in the road and got hit by a fast moving car coming up the street. This dog was hit broadside and was bleeding from his mouth. This accident also occurred around 6 PM.

She called New Hartford Animal Hosp.and the first thing they asked her "How are you going to pay for this dog". When she told them she would have to work out a payment plan, they told her not to bother as they would NOT take this dog in.

She then called Burrstone who told her "Bring him in NOW". They literally saved his like. The had to put tubes in his side where he was hit and kept him for the next 3 days to make sure he would recover. After she brought him home, she had to take him back every 3 days to have them check and finally remove the tubes they had placed in him. They set up a payment plan that my daughter could pay which took her over 2 years, but she paid every bit of it.

This is just another example of how comjpassionate Burrstone is and how they care for the animal first - and money is secondary.
well

Auburn, NY

#33 Mar 31, 2010
i had a friend with me when i brought my dog into burrstone who happened to be black......during the exam....the vet says "its nice to see black people start caring about their animals"....i was mortified and will never walk through the doors again.......new hartford animal hospital is a ripoff.....i can afford to care for my animals but i refuse to be robbed.....ended up at waterville.....my dogs are treated very well.....they are courteous.....and their prices are fair.....i recommend them as the best in this area....
justasking

United States

#34 Apr 1, 2010
Lab Owner wrote:
Took my dog to that circus for 3 years. Everytime..i mean EVERYTIME you call them they answer by saying. BURRSTONE ANIMAL HOSPITAL, PLEASE HOLD. After about 4 or 5 times of this poor phone ediquete, I then took notice of how they answered the phone when I was waiting in the waiting room. Half the time they weren't even busy when they asked the caller to hold....it's simply how they answer the phone. That Dr. Thompson is a nut job too. He gets way too animated when speaking to you. I finally told him he was a goof ball and never looked back. They don't care about anything other than the money. I appreciate that is what they are there to do, make money....but they are over the top rude.
I'm sure they have saved pets lives, but they are rude and if you haven't been to them they are doubly rude even if the life of a pet is in danger..it's obvious they care about the money more than an animal. Even the worse vets will save a life here or there..but believe me, it's the money for most of them around here.
justasking

United States

#35 Apr 1, 2010
Long Time Utican wrote:
<quoted text>This is exactly what Burrstone did for my daughter almost 18 years ago!!!! She was a Single Parent at the time with 2 small girls when her dog ran out in the road and got hit by a fast moving car coming up the street. This dog was hit broadside and was bleeding from his mouth. This accident also occurred around 6 PM.
She called New Hartford Animal Hosp.and the first thing they asked her "How are you going to pay for this dog". When she told them she would have to work out a payment plan, they told her not to bother as they would NOT take this dog in.
She then called Burrstone who told her "Bring him in NOW". They literally saved his like. The had to put tubes in his side where he was hit and kept him for the next 3 days to make sure he would recover. After she brought him home, she had to take him back every 3 days to have them check and finally remove the tubes they had placed in him. They set up a payment plan that my daughter could pay which took her over 2 years, but she paid every bit of it.
This is just another example of how comjpassionate Burrstone is and how they care for the animal first - and money is secondary.
that was not my experience, does it depend on how your name is spelled or who you talk to on the phone?
justasking

United States

#36 Apr 1, 2010
Slappy wrote:
<quoted text>
Look, point taken. You're right, money should not be the deciding factor upon which animal health care decisions are entirely made. One should know that it is going to cost money when you adopt or take ownership of an animal.
That being said, to totally disregard the financial aspect, as your post appears to do, is equally as ridiculous as your attitude toward people who do consider that important.
Not everybody gets an animal for companionship or just "to have a pet." There are a lot of animals out there that without a home to go to, they would be destroyed. A lot of people take in animals to help them avoid the bleak alternative. And thus money is a deciding factor. You can't simply say that because money is a top priority, that someone doesn't love their animals or care, as you imply.
I think that, if one can find similar or equal quality of care, why pay more? I think thats what people are saying. We all know you LOVE Burrstone Animal Hospital. No one is taking that away from you. I don't think you need to take it personally though when people from different walks of life have, perhaps, different needs than you. You don't need to jump to their rescue every time a bad word is spoken. If they're so great, they don't need you going after every single person who has a different experience than yours.
you have true compassion and understand, the person you answered has no clue in life.
Long Time Utican

Auburn, NY

#37 Apr 1, 2010
justasking wrote:
<quoted text>that was not my experience, does it depend on how your name is spelled or who you talk to on the phone?
I have no idea. I have an appointment for my cat on April 15th and I certainly will bring this matter to my Vet's attention. If you are correct and only one person is being rude on the phone, I guarantee it will be corrected by them.
pet lover

Mexico, NY

#38 Apr 22, 2010
Someone said that Burrstone has emergency hours that anyone can use not even clients?? Is this true?
never again

Ithaca, NY

#39 Apr 22, 2010
Dr. Roger Thompson is not a nice man anymore! He was in the beginning, he saved my pet!

Then, years later he changed and not for the better!

He blew my brains out when the cat he saved he deliberately threw her on the table and began to accuse me of taking that cat to another VET!

Then went right at me when he said I should have had the constriction removed from her neck at Cornell!

I told that scum "You told me not to do it, it was very risky surgery with a poor outcome!"

He gave her rompin, and she barfed up a large hairball! He knew that was a birth defect, he agreed NOT TO DO THAT SURGERY and it was a big doctor from Cornell, I think Dr. Harvey!

I have a few more stories about them! There is only ONE GOOD VET there unless they got rid of her like he Thompson got rid of "HIS RIGHT HAND GAL!"

Never again! Yes, they are very money hungry and that all occurred when he built that house in Clinton, that new clinic and his brats going off to college!
nhah

Ithaca, NY

#40 Apr 23, 2010
I'll tell u what...Burrstone n Waterville r both great...I once went to New Hartford Animal Hospital with a cat that was literally dying in the waiting room. Granted she was 19 years old and was probably gonna die n e way but the nurses actually waited until the cat died n then proceeded to ask me how I wanted to finance the burial...???????FWIW New Hartford Animal Hospital is heartless and only wants to take your money
martha

New York, NY

#41 Apr 27, 2010
i hear watertown is the best to go to. Never take your animal to new hartford... they are horrible and the vet threw my cat on the table and handled him very mean. i was so disgusted i took the cat walked out and refused to see or pay him. Burrstone animal is good so far.
Long Time Utican

Auburn, NY

#42 Apr 28, 2010
Long Time Utican wrote:
<quoted text>I have no idea. I have an appointment for my cat on April 15th and I certainly will bring this matter to my Vet's attention. If you are correct and only one person is being rude on the phone, I guarantee it will be corrected by them.
Following up - I brought this matter up in front of ALL the office personnel by asking their Office Manager what was their procedure in answering phone calls.

ALL of them responded by stating that ALL of them ask "Is this an Emergency or can you hold" when they are on a call with another client.

As I stated before, I have been taking my dog and cat to Burrstone for the past 12 years and recommend them highly as very compassionate and skilled Vets that have the animal's welfare first BEFORE the subject of money.

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