Burrstone Animal Hospital

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sadutican

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#1
Mar 29, 2010
 

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Let me tell you a short story about Burrstone Animal Hospital and then you can decide if you ever want to take your pet there. This morning I called them to alert them to a possible situation wih one of my dogs. Now, I have brought my other dogs there, but this one hasn't been there yet. After listening and asking countless questions about vaccinations which I assured them she was up to date with vaccinations as were the others she told me that if they Were needed that I'd better bring my credit card because the service was expensive. She never asked how the dog was doing, nothing NOTHING. They just lost alot a business from me, as I will never bring a pet back to them again EVER. No compassion.
Frank Rizzo

Syracuse, NY

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#2
Mar 29, 2010
 

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sadutican wrote:
Let me tell you a short story about Burrstone Animal Hospital and then you can decide if you ever want to take your pet there. This morning I called them to alert them to a possible situation wih one of my dogs. Now, I have brought my other dogs there, but this one hasn't been there yet. After listening and asking countless questions about vaccinations which I assured them she was up to date with vaccinations as were the others she told me that if they Were needed that I'd better bring my credit card because the service was expensive. She never asked how the dog was doing, nothing NOTHING. They just lost alot a business from me, as I will never bring a pet back to them again EVER. No compassion.
Maybe if you didn't act like suck a dooshbag, they would have been nice to you. If you speak anything like you just typed - they probably couldn't even understand you. Just the way you're acting makes me wanna bust your lip wide open.
petvet

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#3
Mar 29, 2010
 

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sadutican wrote:
Let me tell you a short story about Burrstone Animal Hospital and then you can decide if you ever want to take your pet there. This morning I called them to alert them to a possible situation wih one of my dogs. Now, I have brought my other dogs there, but this one hasn't been there yet. After listening and asking countless questions about vaccinations which I assured them she was up to date with vaccinations as were the others she told me that if they Were needed that I'd better bring my credit card because the service was expensive. She never asked how the dog was doing, nothing NOTHING. They just lost alot a business from me, as I will never bring a pet back to them again EVER. No compassion.
I could tell you stories all night long. I used to work there. Believe me, they have no compassion
petvet

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#4
Mar 29, 2010
 

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Frank Rizzo wrote:
<quoted text>
Maybe if you didn't act like suck a dooshbag, they would have been nice to you. If you speak anything like you just typed - they probably couldn't even understand you. Just the way you're acting makes me wanna bust your lip wide open.
Wow, is he stupid or what !
Candi

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#6
Mar 29, 2010
 

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Frank Rizzo wrote:
<quoted text>
Maybe if you didn't act like suck a dooshbag, they would have been nice to you. If you speak anything like you just typed - they probably couldn't even understand you. Just the way you're acting makes me wanna bust your lip wide open.
Frank... you tell them....
yeah

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#7
Mar 29, 2010
 

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Hands down the BEST vets around!! Not only do they know ALL of my pets they truly care for them.
Candi

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Mar 29, 2010
 

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petvet wrote:
<quoted text> Wow, is he stupid or what !
I am still waiting for this answer telling everyone that this place is no good...where did you crawl off to, you lieing snake.
Keyser Soze

New York, NY

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#9
Mar 29, 2010
 

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Burrstone is THE worst and everyone knows it!
Go to Waterville. They really care. we've been happy since we started going there about 5 years ago.
Long Time Utican

Auburn, NY

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#10
Mar 29, 2010
 

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petvet wrote:
<quoted text>I could tell you stories all night long. I used to work there. Believe me, they have no compassion
I have been taking my cat there for over 12 years, as well as my dog. I have always had Dr. Martha takes care of my animals and not only is she highly qualified in her field as a Vet, she is a very compassionate Doctor. Not once has Burrstone Animal Hosp. ever put money before the care of an animal.

I originally started going to Burrstone over 12 years ago when my other cat "Cuddles" stopped eating. She was 15 years old at the time and I loved her to death. Over the next 6 weeks, Dr. Martha did everything in her power to care for Cuddles (gave her steroid shots, Vitanmin B shot, and make sure she was hydrated - nothing worked. During this 6 weeks, NOT ONCE did Burrstone Animal Hosp. ask me how I was going to pay for her care!!!! Finally, Cuddles began to show signs of being in pain and I had no choice but to put her to sleep (I held her in my arms when the Dr. gave her the shot). Her final bill of over $700 was mailed to me a week later, which I paid in full.

They put the care of Cuddles FIRST and NOT asking for any money whatsoever until Cuddles passed away.

Burrstone Animal Hospital is the greatest and most compassionate Vet Hospital in Utica and I recommend them to anyone that wants top quality care for their beloved pets without breaking the bank to afford their care.
petvet

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#11
Mar 29, 2010
 

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You're right and Frank (aka Candi) is a cross dresser lol
Gert

Cicero, NY

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#12
Mar 29, 2010
 
Most vets are in it for the money, no matter how they present themselves. How sad. I heard about the one in Oriskany Falls however and he sounds like he is different. I am going to take my dogs to him, as I am sick of the local vets.
Happy

Syracuse, NY

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#13
Mar 29, 2010
 

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I agree. I have been going there for over 15 years and haven't had any problems. I also agree with the other poster... Waterville is fantastic.

There are always going to be people who disagree for one reason or another. We all have opinions and that's all they are.
Long Time Utican wrote:
<quoted text>I have been taking my cat there for over 12 years, as well as my dog. I have always had Dr. Martha takes care of my animals and not only is she highly qualified in her field as a Vet, she is a very compassionate Doctor. Not once has Burrstone Animal Hosp. ever put money before the care of an animal.
I originally started going to Burrstone over 12 years ago when my other cat "Cuddles" stopped eating. She was 15 years old at the time and I loved her to death. Over the next 6 weeks, Dr. Martha did everything in her power to care for Cuddles (gave her steroid shots, Vitanmin B shot, and make sure she was hydrated - nothing worked. During this 6 weeks, NOT ONCE did Burrstone Animal Hosp. ask me how I was going to pay for her care!!!! Finally, Cuddles began to show signs of being in pain and I had no choice but to put her to sleep (I held her in my arms when the Dr. gave her the shot). Her final bill of over $700 was mailed to me a week later, which I paid in full.
They put the care of Cuddles FIRST and NOT asking for any money whatsoever until Cuddles passed away.
Burrstone Animal Hospital is the greatest and most compassionate Vet Hospital in Utica and I recommend them to anyone that wants top quality care for their beloved pets without breaking the bank to afford their care.

Since: Mar 10

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#14
Mar 29, 2010
 

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petvet wrote:
You're right and Frank (aka Candi) is a cross dresser lol
I would love to hear about your experience with Burrstone as I have had nothing but the best from everyone there including Dr. Perry. She saved my pups life.

If your not going to say what happened then you are probably lieing to badmouth them.
Tell us, please.

Your upset cause they fired you huh?
Lab Owner

Watertown, NY

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#15
Mar 29, 2010
 

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Took my dog to that circus for 3 years. Everytime..i mean EVERYTIME you call them they answer by saying. BURRSTONE ANIMAL HOSPITAL, PLEASE HOLD. After about 4 or 5 times of this poor phone ediquete, I then took notice of how they answered the phone when I was waiting in the waiting room. Half the time they weren't even busy when they asked the caller to hold. ...it's simply how they answer the phone. That Dr. Thompson is a nut job too. He gets way too animated when speaking to you. I finally told him he was a goof ball and never looked back. They don't care about anything other than the money. I appreciate that is what they are there to do, make money....but they are over the top rude.
Truthfully

New York, NY

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#16
Mar 29, 2010
 

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I've been a pet owner all my life. Most of my pets were cared for by Burrstone Animal Hospital. As far as I'm concerned...there have been good experiences with them and bad! I think their prices are extremely high and they don't even try to help people out with the cost of pet care. No wonder there are so many homeless animals. The cost of vet care is ridiculous! As far as I'm concerned..there are not many vets that do have compassion otherwise they would help with the cost of a very sick animal that they owner is trying to care for. Too bad it has to be this way but it is. I know from experience.
Utican

New York, NY

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#17
Mar 30, 2010
 

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I've used Burrstone for 20 years for my cats' care and Martha Demson is their vet. I have always found her to be the utmost professional. She demonstrates a kindness and compassion to the animals that I wish were duplicated in the human medical profession. Never found her to put money before care--in fact, she's given me breaks time and again on the costs of routine visits as well as emergencies. I'm not hurting for money, either. No one place will ever get rave reviews. Experiences and individual personalities are just too variable. It's the overall pattern that counts, and each must decide that for his/her self. Vote with your feet, and go where you and your animal get the best treatment. I'm staying with Dr. Martha!
Long Time Utican

Auburn, NY

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#18
Mar 30, 2010
 

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Lab Owner wrote:
Took my dog to that circus for 3 years. Everytime..i mean EVERYTIME you call them they answer by saying. BURRSTONE ANIMAL HOSPITAL, PLEASE HOLD. After about 4 or 5 times of this poor phone ediquete, I then took notice of how they answered the phone when I was waiting in the waiting room. Half the time they weren't even busy when they asked the caller to hold....it's simply how they answer the phone. That Dr. Thompson is a nut job too. He gets way too animated when speaking to you. I finally told him he was a goof ball and never looked back. They don't care about anything other than the money. I appreciate that is what they are there to do, make money....but they are over the top rude.
YOU ARE COMPLETELY WRONG!!!!

See my prior post about all the years I've been going to Burrstone. NOT ONCE have they said "Please hold". When they are busy with other calls coming in, they have always ASKED "Is this an Emergency or can you please hold". Thankfully, I have always been able to hold for only a minute before they come back on the line to take my call.

They have a very busy office and there is usually only 2 girls that take incoming calls. If they are already on the phone with a pet owner, they are very busy asking questions needed to evaluate whether or not the animal needs to be seen ASAP or can wait for an appointment for a office visit. If another call comes in while completing this process, that is when you will be asked whether or not you can hold.

I have spoken with Dr. Thompson many times while waiting for my appointment time and found him to be a bundle of information about pet care. He is one of the original founders of Burrston Animal Hospital.

Based upon the many years of experience of going to the Burrstone Animal Hospital, I found everything you posted completely incorrect.
Long Time Utican

Auburn, NY

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#19
Mar 30, 2010
 
Utican wrote:
I've used Burrstone for 20 years for my cats' care and Martha Demson is their vet. I have always found her to be the utmost professional. She demonstrates a kindness and compassion to the animals that I wish were duplicated in the human medical profession. Never found her to put money before care--in fact, she's given me breaks time and again on the costs of routine visits as well as emergencies. I'm not hurting for money, either. No one place will ever get rave reviews. Experiences and individual personalities are just too variable. It's the overall pattern that counts, and each must decide that for his/her self. Vote with your feet, and go where you and your animal get the best treatment. I'm staying with Dr. Martha!
I could have written this post!!!!! Dr. Martha is also my Doctor and stuck by me for the 6 weeks of caring for Cuddles, my beloved 15 year old cat, before we had to end her life (which was my choice). She didn't even hesitate in recommending another Vet when I asked her for the name of a good Vet as I wanted a second opinion.(the 2nd Vet also affirmed Dr. Martha's diagnosis). I send Dr. Martha a Christmas card every Christmas and have told her repeatedly what a wonderful and caring Vet she is.

My current cat now is a 19 1/2 year old Himalayan and her kidneys are starting to fail her. I give Dr. Martha all the credit for keeping her alive this long and explaining to me what the future holds for "Mora". As far as the cost of Vet care, IMO this is what you should expect if you decide to have a pet. I take "Mora" to Dr. Martha every 6 weeks to have her teeth tartar scrapped off, a complete exam of Mora every 6 months and a full blood screening done every year. As I've told Dr. Martha - I'm going to do everything in my power to make sure "Mora" outlives me - LOL!
Long Time Utican

Auburn, NY

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#20
Mar 30, 2010
 

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Truthfully wrote:
I've been a pet owner all my life. Most of my pets were cared for by Burrstone Animal Hospital. As far as I'm concerned...there have been good experiences with them and bad! I think their prices are extremely high and they don't even try to help people out with the cost of pet care. No wonder there are so many homeless animals. The cost of vet care is ridiculous! As far as I'm concerned..there are not many vets that do have compassion otherwise they would help with the cost of a very sick animal that they owner is trying to care for. Too bad it has to be this way but it is. I know from experience.
Burrstone Animal Hospital offers a payment plan in cases where an operation is needed and is costly. If they know you and you have been a client in good standing, they are more than happy to "help" you out financially.

As far as Vet care being expensive, this should be expected when you decide to own a pet. Afterall, when your children were growing up, didn't you take your children to a doctor for routine care and shots? Then, you should also expect to do the same for your pet. Pets should be treated as a member of the family and cared for as such.
Honda Guy

Hartford, CT

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#22
Mar 30, 2010
 
Long Time Utican wrote:
<quoted text>YOU ARE COMPLETELY WRONG!!!!
See my prior post about all the years I've been going to Burrstone. NOT ONCE have they said "Please hold". When they are busy with other calls coming in, they have always ASKED "Is this an Emergency or can you please hold". Thankfully, I have always been able to hold for only a minute before they come back on the line to take my call.
They have a very busy office and there is usually only 2 girls that take incoming calls. If they are already on the phone with a pet owner, they are very busy asking questions needed to evaluate whether or not the animal needs to be seen ASAP or can wait for an appointment for a office visit. If another call comes in while completing this process, that is when you will be asked whether or not you can hold.
I have spoken with Dr. Thompson many times while waiting for my appointment time and found him to be a bundle of information about pet care. He is one of the original founders of Burrston Animal Hospital.
Based upon the many years of experience of going to the Burrstone Animal Hospital, I found everything you posted completely incorrect.
Just to make sure I wasn't wrong. I just called them... I kid you not, they said, Burrstone Animal Hosp.... Please hold.

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