“I Make you wonder”

Level 7

Since: Jan 13

Location hidden

#1 Oct 17, 2013
Just hanging out in east Utica yesterday surfing the net. I lose my internet. Bored, I take the dog out and notice a Time Warner dude out on the telephone pole. In a flash he's gone. I come bck inside I still have no connection so I'm like wtf?
I call up Time Warner and tell them some idiot just unhooked me. They have no idea what's going on and try to tell me my router is broke. I'm like "no, I just saw some dude unhook something at the pole". After about 20 minutes on the phone they finally tell me sorry and we'll be out on the 23rd to hook it back up. This is right about the time I got mad. After giving it to them for awhile they offered a solution I could live with. They would hook it back up today and give me a free month for the mistake.
Anyone else ever get their internet randomly unhooked? And for those wondering, my bill was current and last paid 7 days ago.
A vet of nam era

New Hartford, NY

#2 Oct 17, 2013
TW suks eggs. Try getting a CS rep on the line. Then call Directv, anytime, they answer. And fast. Issue solved. TW? I called to get RR, waited 20 minutes to get an 800 number to hook up. Then pulled a fast one after asking for deposit AFTER I was hooked up!
Rory

Utica, NY

#3 Oct 18, 2013
It cause your from the ghetto eat utika no ones cares about the gumba trash

“I Make you wonder”

Level 7

Since: Jan 13

Location hidden

#4 Oct 18, 2013
Rory wrote:
It cause your from the ghetto eat utika no ones cares about the gumba trash
Thanks for the awesome, well thought out feedback.
Terrible

Utica, NY

#5 Oct 18, 2013
They double billed me, and then lost four of my payments on top of it. Spent 2 hours on phone and 1 hour finding cashed checks , scanning them and emailing to them. They have unhooked me by mistake. Terrible run business . Never do automatic billing with them.
Be Ready

Cortland, NY

#6 Oct 18, 2013
Be ready for a 45 minute wait to talk to a live person there! I think they should take your number and call you back instead of having you wait that long!!!

“I Make you wonder”

Level 7

Since: Jan 13

Location hidden

#7 Oct 18, 2013
Be Ready wrote:
Be ready for a 45 minute wait to talk to a live person there! I think they should take your number and call you back instead of having you wait that long!!!
I have found the best way to get a live person is to connect to the sales department. They never want to keep you waiting there. Then have someone there forward you. Works sometimes.
Be Ready

Cortland, NY

#8 Oct 18, 2013
Great Idea!!!
TW monoply

Sutton, MA

#9 Oct 19, 2013
When there is an internet outage, they will not always tell you.
They always want to schedule an appt. It is all b...s... Why do we not have other choices for cable?
confused

Utica, NY

#10 Oct 19, 2013
you do have a choice..it's called a dish..have at it if your not happy

“I Make you wonder”

Level 7

Since: Jan 13

Location hidden

#11 Oct 19, 2013
confused wrote:
you do have a choice..it's called a dish..have at it if your not happy
I just have internet. What other options are there in Utica?
confused

Utica, NY

#13 Oct 19, 2013
the dish and verizon offer internet..so there are options out there, just look around

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