Old School

New York, NY

#1 May 20, 2009
What's up with Utica Harley these days? THEY SUCK!
Harley

New York, NY

#2 May 20, 2009
I agree old school. They been going down for the last year and a half. They need to clean the house they tried to clean once or twice but failed. Only gotten worse.
John C

Ona, WV

#3 May 20, 2009
That place hasn't been the same since Benny Urgan left.
linger

Manlius, NY

#4 May 20, 2009
They have had more inventory recently than ever before because noone is buying overpriced bikes from them. I've heard Harley as a whole isnt doing so well either, supposably they are shutting a plant down and cutting back production. I can see why that would happen considering that people seem to think they can sell their bikes for the same or more than what they paid for it. Dont get me wrong there are a few HD's I think are real nice and I like buying american made products but alot of HD's competitors make a better quality bike for way less money.
Fed up

Brooklyn, NY

#5 May 21, 2009
Glad I sold my Harley stock before the start of the economic downtunr last year. It has fallen way off.
Harley

New York, NY

#6 May 21, 2009
John C wrote:
That place hasn't been the same since Benny Urgan left.
Your are correct John. Bring back the people who knew how to take care of the people!
rider

Utica, NY

#7 May 21, 2009
totally agree with john. benny urgan is a local legand.not many 75 year old men kick starting there 1941 knucklehead these days.utica harley has gone to the dogs.and then they put jeff in the back room . what the hell is wrong with these people.if it werent for people like jeff taylor and benny urgan ya might as well kiss the old school ways of doing things good bye.and fyi jeff has opened his own shop on whittiker road in south trenton, ( running strong cycles) look him up if ya want yer bike done right the first time.
HOG

New York, NY

#8 May 21, 2009
rider wrote:
totally agree with john. benny urgan is a local legand.not many 75 year old men kick starting there 1941 knucklehead these days.utica harley has gone to the dogs.and then they put jeff in the back room . what the hell is wrong with these people.if it werent for people like jeff taylor and benny urgan ya might as well kiss the old school ways of doing things good bye.and fyi jeff has opened his own shop on whittiker road in south trenton,( running strong cycles) look him up if ya want yer bike done right the first time.
Thats because they have a kid running the department that has no clue and a manager that knows even less. Jeff and Benny RULE!
Former Customer

New York, NY

#9 May 29, 2009
I bought my first brand new bike from them in April. I had issues the first week which stopped me from enjoying my new bike. I stopped in to have them look at it and was told by I guess the manager, not really sure who he was, that I had to wait two weeks. What the hell is up with that? So I couldn't use my bike. In the meantime I had another dealer fix the problem and will never take my bike back, free service or not. The manager (I guess) was an arrogant punk who shouldnt be working with the public. He seemed more interested with the girl and dog who he was talking to.
Me too

New York, NY

#10 Jun 2, 2009
Former Customer wrote:
I bought my first brand new bike from them in April. I had issues the first week which stopped me from enjoying my new bike. I stopped in to have them look at it and was told by I guess the manager, not really sure who he was, that I had to wait two weeks. What the hell is up with that? So I couldn't use my bike. In the meantime I had another dealer fix the problem and will never take my bike back, free service or not. The manager (I guess) was an arrogant punk who shouldnt be working with the public. He seemed more interested with the girl and dog who he was talking to.
The whole place is falling apart. Maybe the cute blond can help the department, cuz the other girl is nice but she aint vury smart and dont know much neither
Fat Boy

United States

#11 Jun 2, 2009
Have bought Harleys from them since they opened up on Horatio St. Used to be a family type thing with Bob Place running the show followed by Benny in the back room. The mechanics Jeff and Smitty knew most everything and took care of your scooter properly. Not saying some of the newbies arn't good but they do not have the background or personality of some of the others. It's more of a status thingy now to own a Harley, not family & friends like it was -- to bad
Curious

Albany, NY

#12 Jun 8, 2009
When is Utica going to get a Ducati dealer??
flh

Stockton, CA

#13 Jun 8, 2009
Fat Boy wrote:
Have bought Harleys from them since they opened up on Horatio St. Used to be a family type thing with Bob Place running the show followed by Benny in the back room. The mechanics Jeff and Smitty knew most everything and took care of your scooter properly. Not saying some of the newbies arn't good but they do not have the background or personality of some of the others. It's more of a status thingy now to own a Harley, not family & friends like it was -- to bad
yup,bought my last bike from them,now i wouldn't even buy an oil filter from them,i'll go to rome,syracuse,anywhere buta"Bone"dealershi p,i'd even(gasp) not buy another hog if they (carbone) owned all the local dealers!
carl

Syracuse, NY

#14 Aug 19, 2014
I've been to Utica H/D 5 times in the last 5 to 7 years and they never never never have parts I need. I may as well go to Wal Mart and see if they got part LOL.
Better off to go to Syracuse or Binghamton b/c Utica HD sucks.
Hell I bought a Buell from them in 06 and a VROD few years later but lol no parts.
Moved to Florida few years back HD of Pensacola isnt bad... came up to see family and went to Utica HD and it was like old times NO PARTS SORRRY.
Never mind Utica HD all of Utica and Upstate for that matter has went in the crapper but thats what tax and regulations will get ya.
arthur fonzarelli

Worcester, MA

#15 Aug 19, 2014
Get a BMW and you will be much happier with fewer headaches

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