Why do Dunkin Donut employees expect ...
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Decaf Joe

Utica, NY

#172 Nov 16, 2013
In case you haven't noticed there are more places than DD that has a tip jar. Pay attention to some Moe's locations. I think it says gas money for the crew. If you wait on a table, or serve someone then you deserve a tip. What ever happened to doing something in order to earn one. Now everyone wants a tip for just breathing. Kind of like every kid gets a trophy
sue

Syracuse, NY

#173 Nov 16, 2013
I knew of people that used to work there and rumor was the help would give certain people free and extra coffee and the would tip them big time.They would charge them for a coffee give them three or other doughnuts and customers would tip them 2 or three dollars sometimes.They made a killing there. Some times they would leave with a hundred dollars a day in tips. Owners of the place never missed a penny either because of the amount of money they pull in a day, the losses were chicken feed to them.Everyone was in on it even the managers, so no one blew anyone in. That's why they should stop tipping period.
Stop the ridiculousness

Howey In The Hills, FL

#174 Nov 19, 2013
WAAAAH! Oh, boohoo, so you have to put creamer in peoples coffee and make donuts....because it's your job! If you're not happy with your job, then quit. Or quit your bitching about it. You shouldn't be dependent on customers' generosity if you want to make more money. The company should be responsible for giving employees a raise. A tip is a gift, NOT a requirement.
Jenny Diaz

Utica, NY

#175 Nov 19, 2013
We used to take the tip money and buy crack out back on Genesee streef
Dunkin Donuts CEO

Utica, NY

#176 Nov 20, 2013
"Some 52% of families of cooks, servers, and other fast-food workers receive public aid, nearly twice the percentage of the overall workforce." CNN Money

DD workers HOPE for tips and that's in addition to the taxes you pay to support them and the fast food CEOs making millions. Turn off FOX and educate yourself, brother.

http://management.fortune.cnn.com/2013/10/16/...

“Getting To The Meat Of It”

Level 8

Since: Sep 11

Location hidden

#177 Nov 20, 2013
Why not figure the tip you are about to give, and then reduce it by the percentage you pay for deductions ? This would remind the recipient of the taxes they are NOT paying ?
Guy

Toms River, NJ

#178 Apr 9, 2014
The tip jar is there. Period. It is the customer's choice whether or not they'd like to tip the barista. Personally when I attend DD they are very fast,snappy, and accurate with my order. I am in and out with a coffee and donut within a solid two minutes! And with this DD being on my way to work- it is much easier and quicker to stop in grab a coffee and donut and be on my way compared to brewing my own pot, disposing of the trash, going through the cabinets, fixing my coffee, ect. Now for the time that they save me by having their services I feel as they are deserving of my .50 change or a buck here and there. Especially since the barista's demeanor and overall attitude is quite perky and enjoyable and brightens my morning a bit. Now for you Mr. Blogger! Stop being such an uptight @#$%^&.
Boo

Selkirk, NY

#179 Apr 10, 2014
They can't even get a coffee right! They don't deserve a tip!
Red

Fort Wayne, IN

#181 Jun 3, 2014
I work at Dunkin Donuts and the cups are out as a convenience to the customer. I don't expect anyone to put his or her change in the tip jar or too tip us at all. I am not upset if the customer doesn't leave a tip of course I appreciate it when they do. In all honesty complaining about a tip jar that no employee really asked the customer to use is petty. If you don't like the idea of a tip jar, don't leave a tip and just leave the building with your coffee. No one will care if you choose to ignore the cup.
SEG

Albany, NY

#182 Nov 12, 2014
DandeeGrl wrote:
This drives me nuts. Why are they being tipped for doing their jobs? No other fast food places do this!
I am a dunkin donuts employee and honestly before working here and seeing the amount of work that goes into "doing our job" as well as interacting with customers and dealing with specific orders from certain customers - tipping is not a mandatory thing but is GREATLY appreciated. All of our employees work for minimum wage.. And we are preparing your food, coffee and other beverages as well as getting it out the window in a timely manner.. We are on a timer at all times .. To customers the job doesn't seem so hard.. But if you could see all the little things we have to do in between you would see it is not as easy as preceived to be.
SEG

Baltimore, MD

#183 Nov 12, 2014
Stop the ridiculousness wrote:
WAAAAH! Oh, boohoo, so you have to put creamer in peoples coffee and make donuts....because it's your job! If you're not happy with your job, then quit. Or quit your bitching about it. You shouldn't be dependent on customers' generosity if you want to make more money. The company should be responsible for giving employees a raise. A tip is a gift, NOT a requirement.
Make your own coffee then if the tip jar which isn't mandatory bothers you so much.. Why do we give waiters and waitresses tips in restaurants?.. They don't make the food all they are doing is taking your Order and delivering it to your table - we tip them because they are servicing you in some type of way.. Just like dunkin is serving you in ape way.. Why so we tip bartenders? Because they make your drinks and service you in some way.. It's all the same. Only difference is dunkin isn't mandatory to tip.
An employee

Waltham, MA

#184 Jan 13, 2015
Hello everyone,
I've been working for Dunkins' for over three years now you can say. I am also a college student. I work about forty five hours a week, minmum wage of course, & at my Dunkins' location we are allowed to be tipped at the customers "discretion." I don't go into work every morning expecting to make "good" tips at the end of my shift because I don't expect it at all. I enjoy seeing my regular customers, making new friends, and in general making sure customers get what they want. If we ran out of a certain product (very rare) or if one of our staff made a mistake I'll do whatever I can to make it up to our customer which even means offering them anything off the menu for free or suggesting something new. If they want a refund then I have to accept the fact they want a refund. Then again you will never find a refund receipt in my cash register. I always ensure both regular and "new" customers are satisfy when they exit the shop. As a shift leader I also educate my staff of new promotions, seasonal products, sales, and following all standard coffee making. Which is why I believe our corporate inspection is always 100%. I don't work for the tips, but it's there. I go into work, I fullfill my position as outlined, put in my forty five hours then that's about it. Other than that it has helped me through school, paying rent and basic necessities. At this point I am on my way to be a store manager, then someday a regional manager with my educational background. So most of you are right. You shouldn't tip us. Hardwork will be noticed elsewhere.
Ane

Ocean City, NJ

#185 Apr 4, 2015
DeshanesRule wrote:
People say that if you can't tip then don't get your food/drink there. I agree/don't agree. I think the tip jars at the counter are pretty obnoxious. I tip people that actually bring your food/drink to a table and ask you periodically if everything is okay/would you like anything else/etc. HOWEVER, if enough people stop going because of the jar they may stop putting it on the counter.
Next thing you'll see are registers at Walmart with tip jars.
Then why don't you go to Wawa or somewhere else and make your own coffee so you don't have to tip couple of lousy pennies. If you don't like it don't go. You obviously never worked a day in your life and know nothing about real world.
russ bianco

Tully, NY

#186 Apr 5, 2015
Considering they charge the most for coffee & donuts there should be no tipping jar at all. I'll put McD's coffee anyday against DD.
coffeegirl

Long Branch, NJ

#187 Aug 3, 2015
If you don't like to tip then go to 7-11 and make your own food, Dunkin donuts gives good customer service. You don't get that at a quick chek!!!!
coffeegirl

Long Branch, NJ

#188 Aug 3, 2015
An employee wrote:
Hello everyone,
I've been working for Dunkins' for over three years now you can say. I am also a college student. I work about forty five hours a week, minmum wage of course, & at my Dunkins' location we are allowed to be tipped at the customers "discretion." I don't go into work every morning expecting to make "good" tips at the end of my shift because I don't expect it at all. I enjoy seeing my regular customers, making new friends, and in general making sure customers get what they want. If we ran out of a certain product (very rare) or if one of our staff made a mistake I'll do whatever I can to make it up to our customer which even means offering them anything off the menu for free or suggesting something new. If they want a refund then I have to accept the fact they want a refund. Then again you will never find a refund receipt in my cash register. I always ensure both regular and "new" customers are satisfy when they exit the shop. As a shift leader I also educate my staff of new promotions, seasonal products, sales, and following all standard coffee making. Which is why I believe our corporate inspection is always 100%. I don't work for the tips, but it's there. I go into work, I fullfill my position as outlined, put in my forty five hours then that's about it. Other than that it has helped me through school, paying rent and basic necessities. At this point I am on my way to be a store manager, then someday a regional manager with my educational background. So most of you are right. You shouldn't tip us. Hardwork will be noticed elsewhere.
WELL SAID!
Saffron Blues

United States

#190 Aug 4, 2015
The tip jar is a psychological ploy to keep the employees from being too rude to customers.

Take away the tip jar and see how polite a tired and grumpy employee can get.
Wendynewhartford 67

Worcester, MA

#191 Oct 14, 2015
Well thats because if your stupid enough to pay for overpriced brown water, why not throw your cash to the person serving it.
historian

United States

#192 Oct 14, 2015
Cici wrote:
Ok first. Dunkin Donuts isn't a fast food place, it is a coffee place! I don't know a specific reason why they have a tip jar, but thats what they do so if you don't like it then don't tip them!! In my personal opinion, anyone who has to deal with the general public should receive bonus pay for having to deal with the things that customers to! Unless you ever worked directly with the public (Dunkin Donuts, food places, retail, etc.) you have no idea what a person has to put up with!!!
I used to be a shift manager for dunk in donuts they are not allowed to take tips and that comes from the corporate office if they were found out they would be introuble
Jenn
#193 Oct 18, 2015
yaya wrote:
Because they deserve it
I rarely have experienced service from DD's where they deserved a tip. The N. Utica location had 6 people behind the counter one Sunday morning and I ordered 2 English muffins and a coffee. There were 3 individuals in front of my order - it took 20 minutes... And one of the people who was in front of me was still waiting for his order when I left. That's unacceptable service. Most of the time they get your order wrong and have bad attitudes BUT they deserve tips..... Oh and they deserve $15 an hour too. Funny thing is once that actually goes into effect- most of the people who are employed at those fast food chains will not be there anymore. Responsible, pleasant, hard-working people will be employed then because the restaraunts won't be able to afford 6 lazy a** workers when they can pay 2 diligent ones.

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