Tailor and Hook
The Factor

Rome, NY

#1 Jan 28, 2012
Very poor first impression. Mistakenly arrived for as was told, a soft opening, invitation only. Greeted by two women who had zero customer service skills. Never make a customer feel unwanted. It is not a good idea to hire those without experience in the business to greet. We will not return.
Get The Facts

Syracuse, NY

#2 Jan 28, 2012
The Factor wrote:
Very poor first impression. Mistakenly arrived for as was told, a soft opening, invitation only. Greeted by two women who had zero customer service skills. Never make a customer feel unwanted. It is not a good idea to hire those without experience in the business to greet. We will not return.
good stay away beeotch
great place

Florence, MA

#3 Jan 28, 2012
They just opened for a soft opening, you were lucky enough to even get invited! I went thurs, thought it was amazing, they have a soft opening for a reason, to work out all the kinks before their big opening next week, I personally found it flawless. Will def go back.
No OOPs

Rome, NY

#4 Jan 28, 2012
The name of the Tailor and the Cook, not Hook. And we made the same mistake and had the same experience. The two women greeters, who have obviously been sampling way too much of the invitation only menus, were downright rude. You may have been able to get away with it at the zoo, but...
halfmoon

Lowville, NY

#5 Apr 17, 2013
greeters wil be replaced by bouncers once the "nefarious crowd" moves in next dor!
richard

Utica, NY

#6 Apr 17, 2013
their vent system suks. smells like grease all the time.

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