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1 - 20 of 20 Comments Last updated Jun 15, 2014
logger in lowville

New York, NY

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#1
Feb 1, 2009
 
Im looking at a new woodstove and was wondering if anyone has done business with Hearth and Home in marcy?I believe its the old Aqua world?Ive looked at quite a few and did a search and there business came up in a google search.Please let me know if you have had good luck with them on any instillation or warranty issues!Thanks for any help!!
keep warm

AOL

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#2
Feb 1, 2009
 
Riverside pool & spa;s river rd marcy...purchased wood stove & outside firepit from steve great guy
Joe

New York, NY

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#3
Feb 1, 2009
 

Judged:

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The owner Pat is a thief do not doo Bsiness with him...
Fedup

Liverpool, NY

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#4
Feb 1, 2009
 
I never found them to be much help -like they were too busy to help me.

I ended up buying from
The Hearth Shop at Universal Building Supply
www.universalbuildingsupply.com
1420 Champlin Ave, Utica
because I liked the look of the fire best. But they were very helpful.

Just as helpful were the folks at
Countryside Stoves in Marcy, Rt 49
http://www.countrysidestoves.net/

I would recommend either of these two. hth.
Moxie

New York, NY

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#5
Feb 1, 2009
 
keep warm wrote:
Riverside pool & spa;s river rd marcy...purchased wood stove & outside firepit from steve great guy
YES!!! I agree! Steve is a great guy! I get all of my pool and hot tub supplies from him. http://www.countrysidestoves.net/
momknows

New York, NY

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#6
Feb 2, 2009
 

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I have used Riverside/countryside for years.
steve is a great guy.
thehearthguy

Syracuse, NY

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#7
Feb 14, 2009
 

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thank you for the kind words
we try our best
I've been selling fireplaces and stoves for over 35 years since 1973
George our installer has been installing for over 30 years
Thanks again
Mark Krukar @ The HearthShop Champlin Av Utica
unknow

New York, NY

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#8
Feb 15, 2009
 
i whould never buy a stove from themi went there many times for help for my stove and they were always to busy for me a cash paying merchant after my stove cought fire they said to bad its not covered so botton line choice is yours
An old customer

AOL

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#9
Feb 16, 2009
 
If The owners of Hearth and Home were on fire I wouldn't waste my piss on them. Bad Warranty.
Frank Rizzo

Syracuse, NY

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#10
Feb 17, 2009
 
Herkimer Home and Lesions.
tom c

Liverpool, NY

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#11
Mar 17, 2009
 
logger in lowville wrote:
Im looking at a new woodstove and was wondering if anyone has done business with Hearth and Home in marcy?I believe its the old Aqua world?Ive looked at quite a few and did a search and there business came up in a google search.Please let me know if you have had good luck with them on any instillation or warranty issues!Thanks for any help!!
Jst be careful, a freinds house burnt beause of bad instalation.
befear

Utica, NY

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#12
Jan 9, 2011
 

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Countryside Stoves in Marcy, Rt 49 - they suck and greedy :(
not good

Boston, MA

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#13
Jan 10, 2011
 
Joe wrote:
The owner Pat is a thief do not doo Bsiness with him...
and the installer, Leonard is a bigger thief.
cookie

Syracuse, NY

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#14
Mar 7, 2011
 
befear wrote:
Countryside Stoves in Marcy, Rt 49 - they suck and greedy :(
Why what did they do?
Did not get help

Rochester, NY

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#16
Nov 13, 2012
 
Needed help with a service call on a product that Hearth & Home represents and didn't get any accommodation or help. Had to bring in an outside repair person. Too bad for Hearth & Home as they could have had great referrals. Their prices are 10-20% higher than similar distributors
SNIFFLES

Feeding Hills, MA

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#17
Nov 13, 2012
 
WONDER WHY THE OWNER ALWAYS HAS A CASE OF THE SNIFFLES 12 MONTHS A YEAR,,, wonder where his money goes,,,, attitude!
Scammed

Clinton, NY

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#18
May 10, 2013
 
Sadly, I have to agree with all the very negative reviews.(Wish I had looked here first.). Log set was installed fine. Was told that labor charges would be $65/ hour (or part thereof), and was charged that at installation. 2 yrs. later the valve starts jamming. Called 8 times to get someone to come out (& and for first appt., they just didn't show, or even call--the owner "lost" my number). Finally, showed up to tell me it was broken and had to be replaced (well, OK). Charge for visit? Not $65, but $220. Seriously. Why is the service charge call over three times the hourly charge? "Um, you'd have to ask Pat, the owner" who of course never returned my repeated calls. Yeah. Total scam. The Hearth Shop is very clear on their website that a service call is $99. Guess I should have used them.
Too Bad

New York, NY

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#19
May 22, 2013
 
Are you sure the employees did not raise the price and take some money for themselves.. I know when they came out for a service call at my house it was 65 a hr and he was there a half hour or so.. Pat is usually good to me however he has some shadey workers..
lyle

Utica, NY

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#20
May 24, 2013
 
Nice
Good Experience

Utica, NY

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#21
Jun 15, 2014
 
After reading the negative reviews here and elsewhere was hesitant to try Hearth & Homes but, realize people often post only after bad experiences; plus the competitive quote I received convinced me to give them a shot. We replaced a wood burning insert with a gas insert this past winter. From sale to install the process went very smooth. The insert was installed in a challenging location in our addition with no easy access for a gas line. The installers came up with a solution that works really well for our house. We very happy with the insert and experience we had with Hearth & Home.

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