Monroe in Herkimer
Posted in the Utica Forum
#1 Mar 14, 2011
I went to the one in Her last time I needed an inspection and they told me I needed over $2000 worth of work on my vehicle, which I had no idea since it drove fine. I had them start some of the work to get it inspected and then they called me telling me I needed more work done and it was even more money. I told them to finish what they were doing and I will take it elsewhere to get checked. I was stuck paying several hundred for nothing and still did not get it inspected.
I then took it to another garage and was told it did not need the things that was on their quote and it passed fine. I have told this story to about 100 people that go there since and they all claim they will never go there again. I am a reputable person in the area and they know I would not lie about this sort of thing. Complete rip off artists and business people who try to take advantage of ones who are not mechanics and don't know better, but you did not get me totally. Get them to do all the work and take the estimate to someone else...this is free and just tell them that you will have to wait and please print up what is needed so I can decide later on. Even make an appointment and just never show up for it.
#2 Mar 14, 2011
Mechanics, whether certified or halfway there, HATE when a state facilities inspector shows up :) So, be creative and have your buddy walk in there with a button down shirt & tie, clipboard and pen... Oh they HATE it! They hate having to stop busting balls and kiss ass... It's almost like when the high school principal walks in on shop class...
Since: Jan 11
#3 Mar 14, 2011
They've been doing that for over 15 years. They tried that with me when I was in high school driving a $500 car saying i needed to spend $800 to get it inspected and that they wouldnt let me leave.
I went across town to a different garage and a half hour later I was told everything was fine and got my sticker.
#4 Mar 15, 2011
The managers are commissioned but the mechanics are not. When push comes to shove they are a chain store that is told to push certain services BUT in general whos to say the mechanics you take your vehicle to AFTER Monro aren't full of shit? I've gone to mom and pop mechanics who will pass cars for NYS inspection that honestly wouldn't pass at Monro. The small guys cross their fingers when you drive away hoping shit wont happen because if it does they can lose their license. At Monroe they have to document EVERY single detail on a inspection because it will cost them their job if something happens because they were trying to be the "nice guy" and pass your vehicle. Whoever this person is who started this thread is the "clueless" one because I have been going there since I was in high school and I know for a fact point blank that Matt is one of the best mechanics around. Maybe this poster should use his/her head and "wheel and deal" with the shop that works on their car. I have called and compared estimates for work and Monro has always beaten competitors and I love how this poster can claim that Monro did work that didnt need to be done. How do you say that? Just because they didn't wait until your wheel falls off for a ball joint or wait until your brakes are metal on metal to recommend the service be performed. People always want to get out of shit the cheapest way possible and thats totally understandable but telling Monro to do work on your vehicle and then later crying that the work wasn't needed sounds like your a dumbass.
#5 Mar 15, 2011
Don't put too much stock in this troller's post. they are spewing the same crap all over topix.
#6 Mar 15, 2011
OK monroe employee or manager...
#7 Mar 15, 2011
Neither. I don't find myself bringing any of my vehicles there because I know how to MAINTAIN them.
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