oh, do tell!!!!!<quoted text>
Our loss of contract has nothing to do with unrealistic promises but more of poor training and lack of communication. ACS deserves to be shut down for the lack of leadership and the lack of proper training, yes improper training...the trainers suck, enough said about that. People are not on the same page, call ten different assist people and you are not going to get the same answer.
The management is to blame mostly for allowing this to happen and the supervisors even more so for not growing a pair to change the broken system. A call center that pays people per call or per piece...when it comes to customer service the ABC pay system should have never been put in place but we can blame the management who fought for that, so tempted to throw some names out there but damage is already done.
#67 Jul 1, 2013
#69 Sep 10, 2013
Anyone seen the Irene Calhoun sex tape????? She gives head like a CHAMPION
#70 Sep 11, 2013
Rumor has it theyre calling back managers saying Xerox still has a contract, and will have to re hire some folks in the next few months. They also gave retention bonuses to several employees enticing them to stay instead of take jobs elsewhere. Guess this place will never die.. Xerox cant afford to pay more than a Utica salary, thats the one thing we have going for the city. People who work for ACS in Mexico have higher average pay than Utica, NY, pretty fked if you ask me.
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