Liberty Tax---Good or Bad?

Liberty Tax---Good or Bad?

Posted in the Utica Forum

A Taxpayer

Canastota, NY

#1 Feb 19, 2009
Anybody have any thoughts on doing their taxes at Liberty tax?
disgusted

AOL

#2 Feb 20, 2009
they do a good job. I have filed through them online.
Aweful

Fayetteville, NC

#3 Feb 13, 2013
A Taxpayer wrote:
Anybody have any thoughts on doing their taxes at Liberty tax?
Do not go there!

I filed through liberty tax. My DD is 2/13/13 or February 13, 2013 and nothing. I calleD THE IRS they said it went into liberty tax bank yesterday 2/12/13 I called liberty corp. and they reroute me to JHT ? They acknowledge the IRS deposit as of 2/12/13 @ 5:23 they stated an additional 4 days to process. They use another bank called River City Bank to take their fees and forward it on to get DD to your account. What boggles my mind is that HR BLOCK DOESN'T DO THIS, I ALWAYS GOT MY MONEY ON TIME... LASTLY, western union turn around time is an hour.. So why would they hold my money for 4 more days?? Processing does not take that long.

Level 3

Since: Dec 12

Location hidden

#4 Feb 13, 2013
Last year they got me a $3100 return and tried to charge me $700.00 for it. The were a slow pay as well. Those are my thoughts.
dkk - NY

East Aurora, NY

#5 Feb 14, 2013
Esmart Tax messed up our 2009 tax and we were audited on State in 12/12 and had to pay difference to State plus interest. It was glitch in Esmart tax software and didn't back out state income tax on itemized ded. That is huge mistake! I called in jan 2013 and finally got someone to call back. They said to fax audit and they would reimburse us the interest owed per their GUARANTEE. Still nothing - every time we call they can only leave voice message for supposed person. It looks like a rip off!! No response. And all the representatives that finally answer sound like "robo" speeches. We can only send you to a voice box and sound like they are watching TV and never finished High School. We are switching this year!
Happy

Kirkville, NY

#6 Jan 21, 2014
Why would you pay someone to do your taxes when you can do them yourself. Try taxact.com this is a very user friendly site, try it out, it is free until you file, I have used it for the past two years and I am very satisfied.

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