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Urbana pool customer

Dublin, OH

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#1
May 30, 2009
 

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Let me start by saying that I actually took a day to calm down before writing this. I visited the Urbana City pool yesterday like many parents and children do during pool season. I had the most horrible customer service EVER!. First we drove more than 45 minutes to enjoy the resources, We called ahead and the recording stated that the facility opened at 12 noon. Upon arrival we were greeted by a sign that said "opening at three". First off change the recording, since your customers are unable to read a sign through the phone, be considerate. Secondly, After the facility opened, we were greeted by what appeared to be high school kids that hated life and was very rude. Anyway, I decided I didn't want to swim and was going to sit back and enjoy the sunshine only after being yelled at to get off of the chairs. The clerk stated that if I wanted to utilize the chairs, I would have to pay the 5.00 swim fee...?????I cooperated and sat on the ground watching my son swim, he begged me to come into the pool. I decided I would go and pay the 5.00 fee and take a dip with him. After paying the fee, I went into the pool (the same pool the clerks said the cholorine levels were extremely low) My fault for even entering. I got into the pool with my swim trucks and an old t shirt (I burn severely easily) and began playing with my son who is four....in the 3ft area of the pool. I was in the pool for about 5 minutes and the school aged clerk came and told me that if I wanted to stay in the pool, i would have to remove my shirt. I tried to explain the I would sun burn extremely easy and I was going to keep my shirt on, the clerk then stated that due to the pool rules I would have to either remove my shirt, or leave. I decided to speak to the manager about the situation. After coming to the pool year after year I have observed other male pool goers in the pool with a shirt. The manager, who I might add was just as rude......said that the pool has a rule that noone is aloud in the pool with a shirt. I asked the manager if the rule was posted anywhere and she stated that the rule was not posted, but she would definitely post it after I left for the day. I then asked for a refund due to thier demeanor and she asked "how long have you been here?" I then told her for not even an hour.....she said I'm sorry we dont hand out refunds. Instead of rambling....long story short, The whole staff was disrespectful, inconsiderate, and rude. not to mention that this is suppose to be a place of relaxation....not a place for harassment and constant yelling at your customers. When I told the manager that I would not return to the facility. She shrugged her shoulders and said Ole well. Clearly she has no customer service skills and has no desire to obtain them. So with that said, Save your money and go else where for an enjoyable time.
Jim

Englewood, CO

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#2
Aug 6, 2009
 
Very Sad
poodle

Saint Paris, OH

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#3
Aug 8, 2009
 
they do have a sign, as you go in.. my son took swim lessons there. about the chairs and shirts.. but i was not happy with the lessons!!
Batman

Pakistan

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#4
Sep 1, 2009
 

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I thought the Urbana pool was the sewer plant.
alyoop

Urbana, OH

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#5
Jun 21, 2010
 

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I think they have a power issue. They cant wait to blow there whistle...it seems like they are always out to get people!!! Also, they put kids on "the wall", i think that if u paid to swim then you should get to swim!!! This is a City Pool not a City School
Wondering

Sidney, OH

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#6
Jun 21, 2010
 

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No one forces you to go there. If you don't like the rules, stay away. Problem solved.
urbanapride

Ottawa, OH

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#7
Jun 22, 2010
 

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They have no right to put kids on the wall. I can see leaving the pool or sitting out for conduct but you pay to go there. you are right it is not the school and they have no right to do that.
blah blah

Sidney, OH

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#8
Jun 22, 2010
 

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They DO have the right to enforce their rules. Paying admission does not give you the right to break rules and put yourself or others in danger or to disrupt the fun of others. Life sucks you may as well learn that now. You can't go through life doing whatever you want whenever you want. The pool use to ban people from the pool for the summer instead of sitting them against the wall. Would you rather have that?
Just sick of it

Ottawa, OH

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#9
Jun 23, 2010
 

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blah blah has a point. Putting on the wall is fair if they are breaking the rules (they should be given the choice of wall or leaving the pool) but not fair if the Pool employees are just having a power trip and yes blah blah people in the world do have power trips you had better learn that now.
the manager sucks

Urbana, OH

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#10
Jun 24, 2010
 

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ok first of all the staff r bitchy they need 2 realize im a customer and the manager is a bitch with 2 much power i hope she jumps in and hits her head the pool is nasty the food sucks and the grounds r unkempt and god forbid they say "hello welcome" or some shit the showers and bathrooms r disgusting im surprised the manager doesn't eat all the food they dont open on time cuz there all haveing a mass sex pile with three ducks

“loki was a friend of mine”

Since: Apr 10

jerksvill ur face

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#11
Jun 27, 2010
 
this is y i always went to they

“loki was a friend of mine”

Since: Apr 10

jerksvill ur face

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#12
Jun 27, 2010
 
to the y
alyoop

Urbana, OH

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#13
Jul 2, 2010
 
this is for "Wondering" ... you have to be reasonable with the rules...who cares if we splash while playing in the pool.?.?.?we are wet and thats why we came to the pool...to SWIM and PLAY!!!!...and if adults dont want to get splashed then they can swim during adult swimm!!! Im not saying i am against the rules....i understand the safety of everyone there but some rules are not reasonable.
bobby

West Lafayette, IN

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#14
Sep 27, 2010
 

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the pool has unusually high concentations of feces and urine in the water...swim at your own risk!
Cyndie

Marysville, OH

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#15
Sep 29, 2010
 

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Next year the pool won't be open. No Money....
bigfish

United States

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#16
May 6, 2011
 

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It will be opening for the 2011 season under new and improved management
Anonymous

Amelia, OH

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#17
May 12, 2011
 
only because the old management was skimming 4 grand out of the cash drawer. it was in the paper the other day. They were indicted and are going to trial in a few weeks for it. Urbana is filled with crooks these days.
Guard

Cincinnati, OH

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#18
May 17, 2011
 

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I used to guard at the pool, sorry for the bitchy behavior but you all would feel the same if you had to deal with the people I did. All we did was look after kids like a baby sitting service, adults would drop off their kids for the entire day, day after day and many of these kids were hood-rats that disrespected everyone including the staff who wanted nothing to do with their shit. I have every right to put kids on the wall, many who learned how to act from their parents.
Secondly many of the adults, especially people out of town acted like such children. Sorry if you can't comply with the rules of the establishment. I'm a college student and would be embarrassed if I acted the same way some of the trash treated the guards. All of the rules are there for your safety, I can't tell you how many people I have had to save due to their shirts dragging them underwater. That being said, you can't blame the staff for terrible funding from the city thus creating "disgusting" conditions. Believe me, we tried our best keeping that place clean, but you can't expect much from us when terrible parents let their kids shit and on the floor. "the manager sucks" is the real problem I'm sure I had to deal with you and believe me, you had an impact on my life, under the "how to never act in public."
Guard of 5yrs

Whitehouse, OH

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#19
May 18, 2011
 

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I began working at the pool when I was 16 years old. I couldn't wait to work there 1) because swimming was my life 2) because I passed life guarding classes when I was 7 and knew I would be great at it and 3) because I wanted to work somewhere where I could be involved with the community. I have always LOVED children and couldn't wait to put my teaching skills to work by being a swim instructor. I was very shy and would hesitate before blowing the whistle until the last possible second. I rarely, if ever, put kids on the wall and would resolve arguments with customers as quickly as possible to avoid conflict. It wasn't long before I realized how disrespectful and "rule blind" the children were, and the parents/adults were no better. It made me very reluctant to continue employment at the pool and the only thing that urged me to stay were the people I worked with, such as "Guard". THIS is when I noticed that me being a "push over" and allowing the customers to walk all over me wasn't doing me any justice or them, and was ultimately creating a more hostile and dangerous environment. Over the five summers I spent life guarding and teaching swim lessons at the pool, I had to deal with some of the most obnoxious, arrogant, and juvenile people I have ever come in contact with (when I say "juvenile" I'm not referring to the children).
That being said, my behavior was quickly altered from my first days at the pool. The more time I spent working, the more I was forced to become more assertive and demanding when it came to pool guidelines. It allowed me to set myself apart from my peers and actually do my job, rather than worry about what other people thought. Being from Urbana, I knew probably 90 percent of the people that attended the pool, but those people weren't the majority of who caused the problems all of you are mentioning above.
The main culprits of the issues faced at the pool were people that had only been there a few times or those who have NEVER been there before. These were the people that were not aware of the rules we enforced on a daily basis and were the first to jump the gun when we tried to explain the regulations (for example, there are a limited number of lawn chairs so nonpaying customers are asked not to take away from paying ones, also, clothing worn in a pool adds stress to weak swimmers therefore we stopped allowing it after a near drowning as it is unfair to only ask weak swimmers not to wear clothing). I know some of the employees did not handle themselves in the most professional manner, but those of us who actually liked our job were driven away from the pool by the very people that are complaining above. I saved countless children in my days at the pool and now all I can remember are the awful experiences I had with the customers rather than the reminiscing about the rewarding feeling of saving another life.
I am graduating from college this year and was asked to come back for the summer to manage the pool. I politely but quickly declined the offer because the management will always be made out to be the bad guy there (even the management before the most recent was scrutinized by people like you).
Parents should think twice before they blame the employees for their child's actions and for their own behavior. The employees at the UCP put up with the most ridiculous situations, especially the guards, so take a chill pill people. "The Manger Sucks" I'm sure I had to deal with you at one point and the things you said are preposterous and make you look absurd."Urbana pool customer" I remember the situation pertaining to you. You caused more problems than you know at the pool, but don't worry, we made sure to post signs to acknowledge your complaints. I hope the pool continues to improve but that will only be possible if the customers comply to to rules and regulations and respect the employees because they do have the authority, even if several of them are still in high school:)
wondering

Columbus, OH

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#21
May 25, 2011
 
Will the pool be opening on Memorial Day since there is new management?

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