Review: 1-800 Radiator

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Samir

Decatur, AL

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#63
Jul 13, 2012
 
Each franchisee is independently owned, so they'll honor the warranty as they see fit. After being ripped off many times by customers taking advantage of the warranty program, we instilled a program where we will replace a unit if it is tested and found to be manufacturer's defect *in our opinion* since we could not get any money from manufacturer's warranty programs (all this money was caught up in the franchisor's red tape). We found this to be a fair practice for both the customer and for us. Other franchisees may have similar systems that vary from location to location.

Silla and CRS, like any other vendor, makes good and bad parts, mostly good. We were extremely pleased with Silla as a vendor and the quality of their products in most applications. The same for CRS.

Now, as far as 1-800-Radiator being shady--I'm not going to disagree with you. I have a mountain of paperwork documenting exactly how and how much money they took from me that was not theirs. And thanks to lovely arbitration agreements (which is nothing more than bought-and-paid-for court), there's no way for me to really get it back. They have had issues paying their vendors on time, even though they have a longer grace period than franchisees do to pay the franchisor. Really makes you wonder where all the interest earned on that money goes...
yupjunk

Lennon, MI

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#64
Jul 17, 2012
 
I use to drive parts for them and can tell you that the return rate is stupid! It's all junk. The bad thing is I had to listen to the owners bitch about it. Good luck to anyone who buys from them., you been told! They also run the drivers cars into the ground for pennys. Never again!
1-800 like

Passaic, NJ

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#65
Aug 14, 2012
 
Mark wrote:
1800 Radiator is the worst company ever! They are all crooks! They suck!
so tell us why worst company ever and why do they suck. I want to know what went on so please i a wait your comment
Satisfied repeat customer
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#66
Aug 16, 2012
 
Ive bought radiators at least three times from them and it's always been a good experience. Have called them and had delivery the same day. Replaced radiator in 92 Isuzu PU. the one from factory was plastic, theirs metal in fact all radiators from 1-800 have been metal per my request. Ordered one online for caprice from different company, was assured metal and was plastic. If you want to be cheap go with the plastic garbage, if you want quality ask 1-800 for the all metal radiators!
Samir

Decatur, AL

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#67
Aug 17, 2012
 
Hmmmm...satisfied customer or 1-800-Radiator marketing?

Here's the Reality--any distributor can get all-metal radiators if requested as long as their supplier produces it. 1-800-Radiator has no magic supplier list--they're buying from the same CSF and other manufacturers others are.

In fact, check with Lake Shore for your metal radiators--I'm sure they can get them too since they heavily stock CSF (even moreso than most 1-800-Radiator locations).
Lori

Brooklyn, NY

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#68
Sep 1, 2012
 
My dad had bought a radiator from 1800radiator in Daytona for his 02 Pontiac Sunfire about 5 years ago. We got rid of the car with 276,000+ miles on it because the motor mounts were completely shot. The radiator lasted 4 years (got rid of car in Oct 2011) and was still doing good at that time. My dad did all the work in this car and all cars weve owned and we rarely ever needed to replace any major parts in any of our cars.
akg

Summerfield, FL

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#69
Sep 8, 2012
 
steve wrote:
1800 radiator is ripping off consumers during a recession! They put cheaper quality radiators in better quality boxes. I hope they get what they deserve
Well you are wrong. They buy their radiators from various manufactures with the majority being in China. If you could read then you would see the brand stamp on the radiator.

On repackaging, really and how does that work, really cheap to do right, buy boxes, buy cheap radiator then hire a bunch of people to put them in "better" boxes. Next print labels with correct info. Really profitable.
Truth Seeker

Rockford, MI

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#70
Oct 8, 2012
 

Judged:

1

rad man wrote:
1800 does suck.... they sell cheap radiators...they bad talk competition and use shady business practices to gain customer lists like the one they stole from my work!
If someone at a competing company lied about your company, obviously the customer will figure this out and return. But unless the customer did learn and come back, how would you know if the other company was lying about your company. sounds to me like you are an un-happy competitor that is feeling bad because customers are finding a better solution for their problem. personally I have no opinion either way, I am here looking to see what complaints are out there about 1800Radiator before I decide to do business with them. So far, not finding much in the way of complaints, at least ones that make any sense. I also find it really funny how totally anonymously I can be when posting this i.e it doesn't ask me what my email is, not where I am from, nor who I am. so this seems like a great place to bash someone if you don't like them. regardless, this is an old post, for a location a long way from the one I am looking to do business with and they really seem to want to please. lifetime warranty, satisfaction guarantee and even an installation guarantee from their recommended shops. bashing competition is a terrible business practice, I know, I have been in sales for 20 years and whenever my company has been on top, the competition always would be throwing mud... but I am sure it helped my business more than it ever hurt it. have a great day
Samir

Harvest, AL

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#71
Oct 8, 2012
 
^^^^^^^^^^

That's a 100% 1-800-Radiator corporate post right there.

They create this illusion to franchisees that competitors are somehow caring enough to do mud-slinging rather than just mind their own business. The reality is that 1-800-Radiator corporate has done most of the mud slinging.

Buy from a company based on the product and service--not on their marketing claims. Same product in a fancier box? Who's falling for that in this economy?
manager at cooling system

Wilmington, DE

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#72
Oct 15, 2012
 
Un Happy wrote:
Dont expect any warranty from this place!
They do anything to get out of any type of warranty. Install error, bad coolant maintnenace. you name it. It' never the radiators fault!
Do your self a favor, but from a auto store. like autozone or any other. Even if you pay more your better off!
autozone and other part stores sign contracts with one specific vendor whether they know warranty %s on any of the multiple parts. franchise owner vary at 1800, the one i'm familiar with only buys from the best vendors and will pick certain vendors for their low warranty %, as opposed to being tied to one vendor, if done right you ask which vendor they are selling you and even ask what the nationwide warranty percetage is on that particular part.
Angry Consumer

Orlando, FL

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#73
Oct 24, 2012
 
I brought from 1800 Radiator. an less than 2 months it leaks from the plastic cap on top.. bad casing . poor quality .. Piece of shit
haha

Johnson City, TN

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#74
Dec 3, 2012
 
WTF wrote:
really then why did they give me a radiator with fittings that leaked? and they said i stripped out the fitting and wont give me a new one or give my money back i had to get one from auto zone the quallity was 100 percent different autozones was much heavyer and fittings were a lot thicker
they probably bought your replacement from 1800 radiator, see some people dont know everything your big name parts stores buy from the same vendors and if they dont have it in the 3 ware houses they check they just dont have it where as 1800 radiator checks nation wide ... yall should prolly read a little more info on the actual seperate franchises than the company as a whole
Foster

Bixby, OK

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#75
Feb 20, 2013
 
Not all 1800 Radiator franchises are bad. Like one said earlier they are the only supplier that backs a lifetime warranty. As studies show customers that had their radiators installed at the dealership has a failure rate of 2%. Customers having it installed at your average garage had a failure rate of 12%. Last but not least, customers having it installed by a "shade tree" mechanic or installing it themselves have a failure rate of 38%. Fittings may have not been milled correctly from the factory, but all fittings are inspected before leaving the facility. As you may know aluminum is a VERY soft metal, one wrong half turn your fittings are gone and of course they will leak, even with thread tape. High-quality parts and customer service is the biggest priority for some warehouses. As they stock a majority of the inventory is original equipment quality(OEQ). Which is the same as what is offered from your dealership. Also, the only supplier to offer a lifetime warranty on their Automotive A/C systems so long as the kit is installed PROPERLY. Nationwide warranty is also something nice to have as well. If a GOOD ASE certified mechanic does the work and actually has pride in the work they do it will reflect. SOME places that may seem more expensive in work or labor means they have pride and stand behind their work or product. It seems that there are some illiterate amateurs trying to do what a professional should be doing.
Vladi the Great

Stone Mountain, GA

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#76
Feb 23, 2013
 
1 800 Radiator should put this info on each box : This radiator it's one row and so thin and cooling ability of engine it's so minimal , later You may need new engine!" Why they did NOT want to say it's made from aluminum or zinc ? How many rows ? and so on , Do not forget to make sizeable print : " Made in CHINA ! "
radiator expert

Buffalo, NY

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#77
Mar 8, 2013
 
I know this business inside and out. I only deal with radiators for 1 ton trucks and bigger, so I can speak without bias. The corporate office has been a bit greedy in the past, but they needed to to get their business operational. Now that they have their foot in the door - it's becoming easier for the system to work. Corporate is greedy because they take a percentage of the gross sale. The franchise has no reason to insert his learned expertise [through time]and make more money per unit, knowing corporate will benefit just as much. Of course the real smart 1-800 guys, give hand written receipts and lower the numbers in the corporate accounting system.

That being said:

Bottom line is this, auto parts [all of them] are a commodity - some good and some bad. Price dictates 90% of the market - because most shopping is done online where every radiator is "great quality". In reality - a 6+ year old car is going to chew through parts faster than a new car. So the perception is the aftermarket parts are junk. Those parts will last just as long on a new vehicle with brand new tires, shocks, engine, bushings, etc [and probably driven a lot easier than an older car]. All radiators are not created equal - but they are all pretty much acceptable.
Samir

Decatur, AL

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#78
Mar 8, 2013
 
Foster wrote:
Not all 1800 Radiator franchises are bad. Like one said earlier they are the only supplier that backs a lifetime warranty. As studies show customers that had their radiators installed at the dealership has a failure rate of 2%. Customers having it installed at your average garage had a failure rate of 12%. Last but not least, customers having it installed by a "shade tree" mechanic or installing it themselves have a failure rate of 38%. Fittings may have not been milled correctly from the factory, but all fittings are inspected before leaving the facility. As you may know aluminum is a VERY soft metal, one wrong half turn your fittings are gone and of course they will leak, even with thread tape. High-quality parts and customer service is the biggest priority for some warehouses. As they stock a majority of the inventory is original equipment quality(OEQ). Which is the same as what is offered from your dealership. Also, the only supplier to offer a lifetime warranty on their Automotive A/C systems so long as the kit is installed PROPERLY. Nationwide warranty is also something nice to have as well. If a GOOD ASE certified mechanic does the work and actually has pride in the work they do it will reflect. SOME places that may seem more expensive in work or labor means they have pride and stand behind their work or product. It seems that there are some illiterate amateurs trying to do what a professional should be doing.
Wow, this sounds like a really well-written marketing handout...which is what it is. I'd really like to see the facts behind those failure rates as most new radiator failures are due to manufacturer defects vs installation issues.

OEQ isn't the dealer part. The quality control process is different, and that's a fact.
Samir

Decatur, AL

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#79
Mar 8, 2013
 
Vladi the Great wrote:
1 800 Radiator should put this info on each box : This radiator it's one row and so thin and cooling ability of engine it's so minimal , later You may need new engine!" Why they did NOT want to say it's made from aluminum or zinc ? How many rows ? and so on , Do not forget to make sizeable print : " Made in CHINA ! "
Many times, the manufacturers themselves won't have the specs handy to tell the distributors like 800, so it's not really their fault. Aluminum is the most efficient heat transfer material for radiators, hence why performance radiators are usually all-aluminum. Almost all radiators are made in China these days, so there's no way around that anymore. High-performance ones costing 2-3x regular ones might be made in places like the USA or Japan, but most people won't pay those prices.
Samir

Decatur, AL

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#80
Mar 8, 2013
 
radiator expert wrote:
I know this business inside and out. I only deal with radiators for 1 ton trucks and bigger, so I can speak without bias. The corporate office has been a bit greedy in the past, but they needed to to get their business operational. Now that they have their foot in the door - it's becoming easier for the system to work. Corporate is greedy because they take a percentage of the gross sale. The franchise has no reason to insert his learned expertise [through time]and make more money per unit, knowing corporate will benefit just as much. Of course the real smart 1-800 guys, give hand written receipts and lower the numbers in the corporate accounting system.
That being said:
Bottom line is this, auto parts [all of them] are a commodity - some good and some bad. Price dictates 90% of the market - because most shopping is done online where every radiator is "great quality". In reality - a 6+ year old car is going to chew through parts faster than a new car. So the perception is the aftermarket parts are junk. Those parts will last just as long on a new vehicle with brand new tires, shocks, engine, bushings, etc [and probably driven a lot easier than an older car]. All radiators are not created equal - but they are all pretty much acceptable.
Corporate takes a lot more than franchise fees via accounting 'mistakes'. But any franchisee that's not running all sales through their system is also in violation of the franchise agreement. It's quite a quandary--cheat the cheater or be cheated? What's right in terms of business ethics? I couldn't bring myself to do anything wrong to corporate--it just wouldn't have been ethical for me. My conscious is clear knowing I did no wrong.:)

I have to disagree with you on the quality of aftermarket vs dealer (factory) parts. There is the old saying, "you get what you pay for'. And there is no better place that I've found that this applies than auto parts. A $45 radiator won't last like a $150 one--just like $5 brake pads won't work like $25 ones. Never cut corners on your parts because the labor costs you more than the part anyways.
Joe

Green Bay, WI

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#81
Mar 14, 2013
 
Samir wrote:
<quoted text>Many times, the manufacturers themselves won't have the specs handy to tell the distributors like 800, so it's not really their fault. Aluminum is the most efficient heat transfer material for radiators, hence why performance radiators are usually all-aluminum. Almost all radiators are made in China these days, so there's no way around that anymore. High-performance ones costing 2-3x regular ones might be made in places like the USA or Japan, but most people won't pay those prices.
I agree with most of your post except the part that says aluminum is the most efficient heat transfer material. It isn't. Copper transfers heat better.
Samir

Decatur, AL

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#82
Mar 14, 2013
 
Joe wrote:
<quoted text>
I agree with most of your post except the part that says aluminum is the most efficient heat transfer material. It isn't. Copper transfers heat better.
Where did you get this information? My partner was an ASE master tech, so this came from him, not me. Copper lasts longer for sure.

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