Gary

United States

#1 Sep 23, 2010
FYI, I had an oil change at the Jiffy Lube today. They tried to persuade me I needed transmission flush, coolant flush,air filter, fuel filter, etc etc etc. I understand this is part of most of these operations MO. I indicated to them that the air filter was changed one month ago, and everything else was good as I was going to trade the vehicle in soon. I was then given the sales pitch for high mileage oil @ 70+ dollars, again I reiterated my intent to trade in and all I needed was the 38.00 oil change. I was then informed that I needed two signal lights replaced and it would be 14.00. OK, I caved in and agreed to have them replace the 2 (supposedly bad) signal lights...should have made them show me they were bad, but I didn't. So, they get done and I go to pay the bill for the 38.00 oil change and the 14.00 bulb change expecting to be charged around 55 dollars or so, The bill was 75.00. I complained and they knocked off 10.00 and it was 65.00 for a standard oil change and 2 light bulbs. Lesson learned...fool me once shame on you...wont be going back. It was a very shady and shabbily run business...shop at your own risk.
deuxexmachina

San Antonio, TX

#2 Dec 22, 2010
Gary wrote:
FYI, I had an oil change at the Jiffy Lube today. They tried to persuade me I needed transmission flush, coolant flush,air filter, fuel filter, etc etc etc. I understand this is part of most of these operations MO. I indicated to them that the air filter was changed one month ago, and everything else was good as I was going to trade the vehicle in soon. I was then given the sales pitch for high mileage oil @ 70+ dollars, again I reiterated my intent to trade in and all I needed was the 38.00 oil change. I was then informed that I needed two signal lights replaced and it would be 14.00. OK, I caved in and agreed to have them replace the 2 (supposedly bad) signal lights...should have made them show me they were bad, but I didn't. So, they get done and I go to pay the bill for the 38.00 oil change and the 14.00 bulb change expecting to be charged around 55 dollars or so, The bill was 75.00. I complained and they knocked off 10.00 and it was 65.00 for a standard oil change and 2 light bulbs. Lesson learned...fool me once shame on you...wont be going back. It was a very shady and shabbily run business...shop at your own risk.
guess im not going then
Glenn

Chesapeake, VA

#3 Dec 23, 2010
I've always had doubts about those places. I think the last time I entered one of those places was back in the early eighties.
Hurst

El Paso, TX

#4 May 28, 2011
Odd
They have always been very kind to my family and I. Not sure if they still offer it but they used to offer a military and or Firefighter discount.
One thing that I was always impressed with was that I could send my daughters to them for thier oil changes and they never ripped them off.
I was impressed.
Just my take, and no, I don't work there.
rosa

New Braunfels, TX

#5 Mar 19, 2013
the customer service was great, i spoke to a technician named george, he explained everything to me in a way i could understand. these guys were very nice, and saved me money with some discounts.

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