Denied Service in Applebees

Denied Service in Applebees

Posted in the Union City Forum

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Kellee Ingram

Bronx, NY

#1 Feb 4, 2008
This past weekend I decided to take a trip to my hometown. After watching a gospel play at the auditorium, my family and friends went to Applebees. We all ordered Perfect Margaritas. When they were brought to the table, we noticed gnats had come with them. We all looked inside of our covered drinks and mine had balled up pieces of paper floating inside. My cup looked as if it were the trash cup that sits behind the bar. I have worked in place like this one so I know how the bar works. What would you do if this happened? I did what any normal customer would do. I asked for a new drink and to speak to the manager. After about 10 minutes my drink came but no manager. She finally arrived and came with an attitude. She kept trying to assure me that it wasnt trash but just straw wrappers. Is that not trash? Her tone of voice was not professional, so I told her to just take the dang drink back then. After saying that, she wanted me to leave and said she would call the police. I told her, "I wasnt going anywhere." Why should I have to leave? It wasn't my fault. The manager said I had an attitude. What did she expect. When my food arrived, the police were walking through the door. They asked me to leave. The server had lied to them, saying that I threw the drink. Several witnesses would have seen a drink flying through the air. I was still made to pay for my food and drink. My mom and I had ate nothing, didnt have any take out, and my drink was sent back. I was told that if I didnt pay, I would be prosecuted. Does that make sense? The police were of course on her side. I felt as if I had no rights whatsoever. All because of trash in my drink. Since when are customers treated like that? Does this manager really know how to deal with customers in a professional manager? Why were the police called and I escorted out for complaining?

Word to the wise: Don't complain about your drinks or food in Applebees (Union City location) because they will call the police if you tell them to take the food back.
Amanda G

Southaven, MS

#2 Feb 6, 2008
OMG!!!!!!!! I can't believe they treated you that way! Well, I guess now in this decade its okay! huh?!?! I would call corporate on them! I don't know how you would get the number...other than maybe calling another applebees and asking for it.
Amanda G

Southaven, MS

#3 Feb 6, 2008
OH yea, was there not any other customers in there seeing what happened?
KTI

Bronx, NY

#4 Feb 6, 2008
No, but there were several other witnesses. The situation wasnt even loud. There were no big outbursts or anything. I am giving the General manager until Friday to do something about that manager. I feel that my rights were taken away from. She also charged us for food and drinks that we didnt receive. I will post the outcome tomorrow.
DJN

Calvert City, KY

#5 Feb 7, 2008
I told you that the South Will Rise Again! I've been there and recieved some good ole Southern hospitality and great food
KTI

Bronx, NY

#6 Feb 7, 2008
Oh so your one of the many racists that are in Union City. I dont live there and Applebees is hardly an upscale restuarant. Gnats were flying around so I guess thats true Southern hospitality. Find a real spot to dine in honky!

Since: Jun 07

United States

#7 Feb 8, 2008
Take them to small claims court. You have witnesses that there was no real altercation and that the drinks were unacceptable due to fruit flies and giblets of paper. You NEVER should have had to pay for food and drink you didn't receive.
After they'd gone so far as to call the cops on you they really had a lot of gall charging you for the meal and drinks!
Beth

United States

#8 Feb 12, 2008
OMG...I've been in the restaurant industry for almost ten years, and this in unacceptable!! You should call the corporate office. I am an Applebees employee, and I would NEVER serve a drink to a person that was contaminated the way yours was. I would also never expect someone to give me that sort of service. You should be able to get the number off the net.
DJN

Calvert City, KY

#9 Feb 12, 2008
Give me a break people ! KTI couldn't play the race card here so now she is trying to play the food card. A little fruit fly in your drink never hurt anyone
Amanda G

Southaven, MS

#10 Feb 12, 2008
Okay, this was a topic about "Applebees"...so I thought! How did race get involved????

And to KTI....did you ever hear anything else about it??? Has anyone helped you yet?
anon

United States

#11 Mar 23, 2008
DJN wrote:
I told you that the South Will Rise Again! I've been there and recieved some good ole Southern hospitality and great food
SORRY THE SOUTH HAS NEVER AND WILL NEVER RISE AGAIN.!!!!
I have never been to Applebee's and never will.

Since: Jun 07

United States

#12 Mar 23, 2008
DJN wrote:
...... A little fruit fly in your drink never hurt anyone
It is only reasonable that in a restaurant hoping to maintain business, one would assume fruit flies would not be present and 'the customer is always right' would be observed....

Since: Jun 07

United States

#13 Mar 23, 2008
People are very anxious to 'be right' these days. Notice how contentious our society is becoming?
Tennessee_Chic

Brighton, TN

#14 Jul 29, 2008
DJN wrote:
Give me a break people ! KTI couldn't play the race card here so now she is trying to play the food card. A little fruit fly in your drink never hurt anyone
Thats disgusting! I have eat there a couple of times, the service there sucks, they r supposed to keep the place clean and free of insects, if its getting fruit flies, there is something wrong! I never seen a place that has fruit flies, and they need to change the fruit in there, or atleast keep it in a fridge. A little fruit fly never any1, true, but I do not want it in my drink, its unsanitary, and even the straw wrapper in the glass, is really unsanitary. Theres no telling where it come from. If the waitress did that to me, I will file charges against them for trying to put me in jail, they can be sued for that! I wouldnt pay for anything if I didnt get to keep my meal or drink, I am not paying for it, would u if it happened to u?? You wouldnt put up with it either, so u may want to think about that! Some1 needs to call the Health Inspecter, and see what can be done, needs to show up unannounced and not to let any1 know what job he or she is in. They will be up sh*t creek without a paddle!
misshellfire

Princeton, KY

#15 Jul 29, 2008
magna est veritas et praevale bit. hil desperandum. viola'tout.
Lynn

Owensboro, KY

#16 Jul 30, 2008
I live near Union City. I have eaten many times at Applebee's. Never had any problem like that. I do beleive you should have gone to the police department and complained to the police chief about the way the police handled the problem. There is no way I would have paid for anything that I did not have. Really the manager should be arrested for stealing from you. The manager should be fired. The police should have asked you to step outside and talked to you about the situation before anything was done. Maybe I would have just had them arrest me and then filed law suit. There are good people that work there. You know the old saying, One bad apple spoils the hole bunch.
DBURG VOTER

United States

#17 Jul 30, 2008
Lynn wrote:
I live near Union City. I have eaten many times at Applebee's. Never had any problem like that. I do beleive you should have gone to the police department and complained to the police chief about the way the police handled the problem. There is no way I would have paid for anything that I did not have. Really the manager should be arrested for stealing from you. The manager should be fired. The police should have asked you to step outside and talked to you about the situation before anything was done. Maybe I would have just had them arrest me and then filed law suit. There are good people that work there. You know the old saying, One bad apple spoils the hole bunch.
I ate there one time ... we waited for 30 minutes to get a seat bc their "computer system shut down". Worst dinning experience EVER!
former uc resident

Spring Hill, TN

#18 Aug 1, 2008
I would post this same response in the union city daily messenger. Get the whole town talking about it. Also if you know any big (wigs) in town too go talk to them once everyone hears about what happen business will stop. Most people only go there for the drinks anyways. Also I would go the the chief of police and talk to him about the way things was handled.
not a fan

Martin, TN

#19 Aug 6, 2008
I ate at this place when they first opened and my food had mold on it but I had no problem with the manager he told me that the plate with the mold would be taken off my ticket and it was. I was thinking to give them another try but not after reading this.
Chauncey

Franklin, TN

#20 Aug 28, 2008
Something like this would never happen here in Franklin. First of all, too much competition. Second, news media is 15 minutes north of here, and they eat this crap up. Kelly, being in Nashville, you know this. What should've happened is that WPSD should've been contacted. The problem is that Applebee's is the only *major* restaurant in UC. I mean, you could count Ryan's, but...

As far as the police are concerned. Shouldn't they be patrolling Nash street and East Gate to try and curb the drugs/gangs i/o harassing people at an eatery. There's also stop signs at Clover and Cheatham that are constantly being ran.

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