Why are dr.'s office staff so rude?

Why are dr.'s office staff so rude?

Created by Medical observer on Mar 6, 2008

532 votes

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They pick on old people.

They have a captive audience.

They are unsympathetic.

High and mighty.

Forget what medicine is about.

Rude and witchy with a B.

Think they are smarter.

They can get away with it.

Doctors allow it.

Big bucks make people not care

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Dallas, TX

#21 Mar 24, 2012
Doctors offices have always been rude. Tying it to Medicare and Medicade is just an attempt to bring partisan politics into an everyday inconvenience. When they are rude to me...I'm rude back. There is more than one doctor in the world.

Woodland Hills, CA

#22 Jul 27, 2012
Jane Doe wrote:
Its because the patients are so rude and do not know who to follow the drs instructions.
THATS true patients can be very rude & demanding , but if that is something you can not handle then dont get in medical field matter in fact dont work with the public at all

Burlington, NC

#24 Oct 19, 2012
It's getting to the point where doctors have more patience than they can deal with. So if they lose some to another Dr is not a big deal to them. I find myself wondering if they care about the well being of their patients are about the money that they make. I remember when a Dr. Cared about his patients There is a oath doctors take when they graduate medical school. They seem to forget this. I'm very satisfied with my Dr. but his staff sucks! Not the nurses, but office staff!!!!

Saint Louis, MO

#25 Apr 15, 2013
bailey8 wrote:
My former ophthalmologist keeps all patients waiting a minimum of 2 hours OR MORE. The 1st waiting rm (30+ chairs) is for the purpose of signing in. The 2nd waiting rm (30+ chairs) is a transition waiting room. The third waiting area (3+ chairs) is in front of the examination room. Finally, patients are put in the examination room. After waiting in the examination rm (now 3 hrs later), I (a new patient) looked out the back door of the examination room to ask for help and saw my ophthalmologist and 3 well-dressed sales representatives leaving the conference room next to me. The doctor apologized when I told him I was now late for another appointment. The 2nd appointment was another three-hour wait; I asked the other patients (6-7) "How long have you waited?" All answered, "3 hours!" I asked, "Is this long wait usual or typical?" The patients shrugged and all said "yes." After stopping by the patient check in area to tell them that I had waited 3 hours and I could not wait any longer and to reschedule, I left. At the 3rd appointment, they told me I was no-show at the 2nd appointment! Imagine! I waited 20 minutes; then I left forever.
I had such an opthamologist once. We patients got to comparing notes and found that he was scheduling up to three patients in each time slot. I walked out and never went back.

Phelan, CA

#26 May 13, 2013
Doctors should require the entire employee list to take a course in manners. Clerks at the front desk are notoriously negative, and unsupervised. They should be REQUIRED to greet each person with a "good morning, how may I help you?" Instead, in these faceless corporate clinics they look at their computer screen and say "Your name?" I think there is a special place in hell for them.

United States

#27 May 21, 2013
Local Union #3 Medical Dept. Staff are very rude and racial. I'm a woman of color and these medical staff treat me like I'm a second class citizen, everytime I ask a question they look at me and start talking to there coworkers about there personal life........A lot of people who visit this Medical Dept have the same problem but scared to say anything. This Union pride themselves on having a 75 percent white staff and they even allow all division of there workers to consume alchol on there lunch break.....this entire Union need new managment.

Silver Spring, MD

#28 Aug 6, 2014
Well, people say it could be the patient's fault, i agree by the way, BUT also in my experience, they're just very rude. You know, doctor thing is just 100% business. Then I expect them to be running a business. They want our money? then they should put a smile on their faces, put their personal problem/emotion aside, and trying to satisfy their customers. Being nice is their job. If they are not? well, they;re doing a lousy job and don't deserve the money we're paying them.
I just hate going to the doctors mostly because of them.

Malvern, PA

#29 Aug 31, 2015
Healthcare workers need to learn a little bit of customer service. Healthcare is not cheap for most people, in fact it's extraordinarily expensive. As a patient you pay thousands per year as does your employer therefore a little customer service would be nice. But no the people in healthcare know that you have no other options but to deal with them and their often rude behavior. There is generally no formal complaint process in hospitals and health care systems. They just sit there and treat people like dirt while taking half their paycheck.

United States

#30 Feb 24, 2016
It is very unfortunate when doctor's office staff is rude to patient and patients suffer who are there to get treatment.
Recently, I visited a doctor's office and the front desk staff was extremely rude bc I ask a simple question before signing some papers. Instead of answering my question she told me to leave if I don't sign the paper. I observed some other clients were being treated the same way by that particular staff. The next visit the same person became very rude when I went to sign in and would not acknowledge that I was there. I have decided not to go back bc the office environment lacks professionalism.
Letta Mego

Lawton, OK

#31 Feb 26, 2017
The Nurse Practioners in the rheumatology specialist office I go to are not able to listen to more than three words ... and they interrupt and then go on and on ... evidently thinking they are "educating" me.(I'm a retired nurse with extra education in immunology and genetics) They are not able to address my concerns because of their inability to listen. They are just so boring and waste so much time. Then they complain about the time they're spending. I'm exhausted and in pain.. and they are so cruel. I hate dealing with them. The doctor is good. He is able to listen and respond appropriately.

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