Review: Lighthouse Hobbies
Posted in the Townsend Forum
#1 Sep 4, 2010
Stay Far Away, Very Bad Customer Service
Well, I asked for a part for my my model, They gave me the wrong part. I opened the part, found it was wrong, placed it back in its opened package, A very Rude Clerk Informed me that he would not accept the part back for any reason, because it was an opened package. This Expert in Hobbies, Puffed out his Jest and Lost all of my Business and Yours, over a simple $5 Part That he researched. I'll Never even do businees with anyone that knows them again. Prices are inflated, Inventory is outdated, Advise is Incorrect and Misleading. In addition - I have written Many reviews. They were somehow able to log onto Merchant Circle and change my Review. See the attached photos The first is my review, the secnd is what they were able to change it to. STAY AWAY - Townsend should be embarrissed to have creeps like this in their town.
#2 Dec 10, 2010
great customer service. i went in there to have a locomotive fixed. they went out of there way to get the locomotive fixed in time for my sons birthday.
#3 Apr 15, 2012
I ordered a Ferrari slot car from Lighthouse Hobbies. When the package arrived the packing slip said Ferrari. the car was a Red Bull. When I complained it took 6 days to get an e-mail Response. When I tried the phone number on their web site i got a message sating the number was no longer in service. Eventually i8 got a very curt e-mail informing me that there were no returns permitted. Being literate I had already noted that cop out on their we site but assumed that because they had an e-mail address for return authorizations that it did not ap-0ply to their mistakes. I was told in as very condescending manner that I got what I ordered (which I most certainly did not) and i would not get a refund fort their shipping or listing error. This is not a firm with which i or any of my friends will ever do business with again. I suggest that anybody contemplating dealing with Lighthouse Hobbies be prepared to be decidedly unhappy with the result.
#4 Dec 21, 2013
The store at Townsend, MASS. is closed as of Dec. 21, 2013. There is no hobby store at Harbor Mall. Perhaps you can still buy from the e-mail address, I would call him on the phone first before buying anything.
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