#22 Jul 8, 2013
State is cupable in not notifying the general public of changes to the sunpass. They don't use the transponder anymore to identify you as a sunpass user. They take a photo of your tag. If you don't have the tag registered with sunpass you get a notice of money due. If you don't pay when due, they suspended your drivers license. You have to pay $60. just to get your license re-instated plus $46. in additional fees. Then you have to go to court and explain to the judge that you prepaid your sunpass and sunpass violated your right to the service for which you paid. That is a direct violation of everything you expected the day you signed up for the service. The state is running a big fat lie scheme. Taking your money, giving you no service and taking away your legal rights. This is an outrageous fraud and should be stopped now. Those of you who wish to fight better take the issue up with your local representatives. We must be heard so please jump on the band wagon. Thanks, Matt
#23 Oct 24, 2013
Close the crosstown without notifying I WANT A REFUND!!!!!!!!!!NOT GETTING WHAT I PAID FOR!!!!!!!!
#24 Dec 1, 2013
2013-Nov: Their IVR phone-based dial-in account management / funding system is deplorable. I attempted to call in on a weekend morning, before heading on a cross-state trip, to add funds to my Sunpass. I recently was upgraded for FREE to their latest battery-free device by using www.sunpasstagswap.com
Firstly, their phone system was distracted by the slightest background noise which is unavoidable while driving.
Next, their phone system allowed me to make it all the way to the very last step of adding funds to the account, before informing me that "Sunpass is closed" and that I should "visit the Sunpass website" ... before it said "goodbye" and disconnected my call.
During that frustrating call, I was introducing a new credit card to my account, selecting a funding amount, etc - all of which took several phone calls (not merely one, due to the aforementioned noise) and a large block of phone time - only to be informed that their so-called "automated system" was UNABLE to process the request?!
I've been a Sunpass customer for many years and, while their in-car technology may be improving, their automated IVR always was and seemingly remains deplorable.
#25 Dec 2, 2013
You weren't, by any chance, trying to accomplish all this over the speakerphone in your car, were you?
#26 Dec 8, 2013
Never had any problems with SunPass. It's always worked and never had any billing problems. Adding funds through the website is fast and easy.
The only question I had is when I noticed that I was charged for a vehicle towing a trailer which I wasn't. The rep at SunPass told me I was following the car in front of me to close and that was the reason for the extra billing.
Other than that, it's been flawless.
#27 Dec 8, 2013
Happy Holidays Liner!
Hope as is well, are ya snowbirding this winter?
#28 Dec 8, 2013
Yup! I'll be there. Starting to get a bit too chilly for us up here!
Best to you and yours!
Add your comments below
|Drew Garabo (Feb '13)||2 hr||Drew Pig Wife||94|
|Mitch Perry Report 10.24.14: The Big Dog to stu...||9 hr||Liberal forever||1|
|Reliable Contracting ( What a Joke RELIABLE ) (Mar '11)||13 hr||Corey Lakes||3|
|hud housing||15 hr||badboylover||1|
|Top Stories - FBI Raids Outlaws Motorcycle Club... (Aug '07)||16 hr||southbronx||205|
|New ordinance would allow visitors to take alco...||Fri||Liberal forever||1|
|Clinton to campaign for Crist in Tampa||Fri||Liberal forever||1|
Find what you want!
Search Town 'n' Country Forum Now