Review: California Deluxe Windows
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R Skoczylas

Los Angeles, CA

#45 Nov 10, 2011
We intially purchased a Bay Window from CDW. It was quite costly. It was a nightmare from the time it was installed. Leaked and Leaked for months on end had them out several times. Each time they came out we thought it's finally fixed. Finally, after years of calling them out when it rained and leaked they determined that it was never sealed or insulated at the time it was manufactured.
We recently had them out for replacement of the vinyl on the outside of the window. It was pealing off. They noticed and stated that the seal seams to need replacing as well as it seems to have moisture
issues.

We like the window the installation was very poor. Took months and months to get it corrected.
LSmith

Burbank, CA

#46 Feb 20, 2012
Peter wrote:
I went to a home show last weekend and stopped at the California Deluxe Windows booth. I called and had a salesman come to my house and was impressed with the window but just don't have the money right now for the windows. Problem is that they are calling me 5 times a day and won't stop. Leave me alone guys. Your sales tactics aren't helping you get my business.
I have been called over and over by salespeople trying to get my business. Right now I am not in the financial position to replace my windows and if I was I am not sure I would go with CDW. To keep the salesman from wasting my time and his I asked him politely to take me off his call list. He got irate and told me "this is what I get after waiting for 3 years for you to buy windows from us, take me off your call list. I hope this happens to you at your job..." , by this time I was upset at being bothered, yelled at and belittled so I hung up the phone. I will NEVER buy from this company ever! And I will tell anyone in the market for windows to steer clear of this company!
LSmith

Burbank, CA

#47 Feb 20, 2012
I have been called over and over by salespeople trying to get my business. Right now I am not in the financial position to replace my windows and if I was I am not sure I would go with CDW. To keep the salesman from wasting my time and his I asked him politely to take me off his call list. He got irate and told me "this is what I get after waiting for 3 years for you to buy windows from us, take me off your call list. I hope this happens to you at your job..." , by this time I was upset at being bothered, yelled at and belittled so I hung up the phone. I will NEVER buy from this company ever! And I will tell anyone in the market for windows to steer clear of this company!
Janet M

San Diego, CA

#48 Apr 2, 2012
The salesman was very unprofessional and performed a ridculous dog an pony show with the heat lamp , stamping on the window, and a ringing buzzer. Any new modern window will perform the same way. The salesman compared to the junk plastic windows but won't compare to a good quality window like Marvin, Pella, Andersen. Caught him in out right fibs about the product. Misrepresented the warranty , any moving parts are only 10 year warranty
Ella

Riverside, CA

#49 Oct 24, 2012
Paul wrote:
Found this doing a google search.
here is a letter I just wrote to complain to
Judd the trouble shooter, Dennis Prager and Bill Handel of KFI radio, since they are on CDW website and I ordered them based on Dennis Prager talking so highly of them.
This is what you wrote about them
THE TROUBLESHOOTER
Personally Endorses
CALIFORNIA DELUXE WINDOWS
FOR ITS CONSUMER FRIENDLY, SERVICE ORIENTED ATTITUDE AND ITS EXCEPTIONAL PRODUCT!
AND ...they have a proven installation and service record.
I selected California Deluxe Windows based on part of your personal Recommendation. FOR ITS CONSUMER FRIENDLY, SERVICE ORIENTED ATTITUDE AND ITS EXCEPTIONAL PRODUCT!
I just wanted to share some of my disappointment and problems with the company before and after purchasing the windows.
It started with installation. I had to make 3 phone calls to try to reach the installation Coordinator, never a return call, had to hunt them down. After having the windows installed a few weeks ago, we had our first rain. My bed got soaked and so did the walls. Both Bedroom windows filled with and leaked Water. Water had filled the Window frames and also overflowed the track with water. So I called Thursday October 21 and tried to reach the Service person, first call 8:30, was told person was late getting in so left message, no return call, so, called at 11:45, sorry I missed her, She was at lunch now. Left message again, No call back now 3:45, so, I called again, now she is at her desk. Now told she would call me back with something before Monday. Thatís 4 days.(Only one person for service?). Left on my own with rain maybe on its way, Friday I decided to find the problem on my own, I spray the window with the hose like I normally would do to clean them. When I walk in the bedroom the inside window and walls were soaked. I also tried another window in the front room, an up and down slider and it also poured water into the room. Very upset with quality since I was replacing 1965 aluminum side sliders type window that never had any problems, but were single pane type. Being un-happy I called Don the General Manager (thinking he would be the only one who cared) and complain about the lack of workmanship of the windows. He said he would get back to me on this. In the mean time I had to remove one of the sliding windows and drain the water from the frame. Now Rain again is on its way and they called to say they will send someone out on November 1st 11 days from now. I have to live with towels and a soaked bed.(Bed is now dry, had to blow dry at 12pm at night. Today I had to buy plastic Sheets to tape the windows up. My wife asked me why I chose to pay more ($600 a window) instead of $218 plus $185 labor per window with MilGard windows. What can I say except Dennis Prager, Bill Handel and You Judd personally recommends them. So any help at this point I would be very grateful. CDW really acts like this is no big deal. At this point they act like this is my problem and donít really seem to be concerned of what damage can occur. I have to try to fend for myself for 11 days. I know they will finally fix the windows or try to do some cheap fix with silicone. But this is not what I consider service. There are problems with how the windows are designed and they can't believe they can make a mistake. If a little California rain can cause problems, I'd hate to see what happen in the east coast. I've now been dealing with this for 3 days. They never asked or bothered to found out if my wall or furniture was damaged or offer any temp help or recommendations. All they can say is how wonderful their windows are. My question is how do you know about their
SERVICE ORIENTED ATTITUDE AND ITS EXCEPTIONAL PRODUCT!
Is this a line they wrote for you or you made it up yourself
Hi Paul! This is crap! Lawyer up and get back part of what you paid. CDW installed our windows yesterday. Before we bought, the salesman who came talked for 5 and a half hours!! RIDICULOUS!!
Anonymous

Riverside, CA

#50 Oct 24, 2012
BEWARE!!(READ YOUR CONTRACT)

The negative feedback given to CDW on this board is VERY disconcerting!! Especially, because we had an issue with CDW yesterday, after our windows were installed. The salesman (a foreigner from Poland) who came to give his sales pitch three weeks before, took close to 6 hours with his sales pitch, half of which, had to do with his personal life. Never in all the six hours he was here, did he have the courtesy in explaining to us that if the curtains were taken down, after the windows were installed, CDW had no responsibility in putting the curtains back up. So there we were last night, with 10 bare windows and curtains strewn all over the house. Granted we later found the stipulation on the contract about CDW not being responsible for putting the drapery back, and because of our excitement in having new windows put in, we never gave it a second thought, since our thought was,'Ok, they'll take the drapery down and when they're done installing the windows, then they'll be put back up.' So, you people out there make yourselves aware about the minutiae involved to avoid any hornswoggling there may be by some smooth talking salesman taking up six hours of your time, telling you his personal life! If I can enlighten only one person on this board about this, my job here is done and it's worth it!!

-Ella B.
DCB

Simi Valley, CA

#51 Oct 14, 2013
Devon wrote:
I had California Deluxe Windows come out to my house last month and give me a estimate on my windows. I was impressed with the window but not the price. I had gotten a few other window estimates and wanted to get a few more. California Deluxe Windows salesman gave me a 3 hour presentation about the California Deluxe Window. The California Deluxe Window has some nice features and looks to be a very good window. The price is $1000 a window. WOW! I can get Milgard Tuscany's windows for my house for around $475 a window completely installed. The California Deluxe Window is suppose to be very energy efficient but when looking at the Milgard Tuscany window energy numbers I don't see a huge difference. A Milgard sliding window with the 3DMAX energy package has a U-factor of .28 and a SHGC of 0.22 These numbers are close to the California Deluxe Window numbers and don't warrant the doubling of price. The California Deluxe Window salesman said his windows would pay for themselves. I just don't see it. Both windows qualify for the $1,500 tax credit. Right now the Milgard Tuscany windows have a mail in rebate of $25 a window and $75 a door. Can't beat that.
Milgard is the Yugo of windows, a real bargin basement brand.
Cigarette Loads

Hurricane, WV

#52 Jan 15, 2014
People are playing mind games with me, therefore, where can I purchase some cigarette Loads?
tom

Torrance, CA

#54 Nov 14, 2014
I used CLARK ADAMS here in Torrance. They did there own measuring and installation.
Did a good job--The job was done 5-6 years ago and the windows have given no problems.
ngc

Pasadena, CA

#55 May 24, 2015
CALIFORNIA DELUXE WINDOWS IS A SCAM !!! i signed a contract for work to be done by california deluxe windows. i was given a price by the salesman and it was approved by Eric. they took my deposit and and more money when the came out to measure. then i get a phone call saying the price was to low and they would not do the job or honor the contract we signed. Be Careful of this scamming company. i am in the process of filing a lawsuit against them. i also had another company called American Vision windows who seemed to be a bit more up front and honest so far.

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