I went to Fantasic Sams in Tomah to get my annual trim and thin. I walked in and told her I wanted to make an appointment, she looked at me like I was stupid. She told me they only do walk-ins so I asked her if they could fit me in right now. She looked at the people waiting and told me 20 minutes. I came back in 20 minutes on the dot and still had to wait 10 minutes to get in. I wanted to get the younger lady because she had done my hair last time but when I smiled at her she glared at me. So I didn't mind getting the older lady whose hair looked like a rats nest. At first I was very greatful for the advice she had given me but when I came home I found that chunks of my long hair were missing in the back! I can't put my hair up properly now for my job cause it will look terrable with the chunks missing, im in the army. I gave her a large tip and she was apprecative of it but I would of taken it back if I had known what had happen to my underneath hair. That isn't the way ur are suppose to trim long female hair and it wasn't even at all. So not only did the people make me feel uncomfortable, they didn't know how to do their jobs either. Not happy at all, never going there again.