Mack Brown Chevrolet

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Road rider

Boone, NC

#1 Nov 7, 2012
Looking for a Chevrolet dealer to have some cars fixed. The website mentions serving Boone, Lenoir, Spruce Pine, and Wilkesboro. But I know Lenoir, Spruce Pine, and Wilkesboro all have their own Chevrolet dealerships that aren't Mack Brown's. Can I trust the people and service at Mack Brown? Or am I better off going somewhere else? Help please...
Bob

Wilmington, NC

#2 Nov 7, 2012
I'd say take it elsewhere. A relative of mine brought her Blazer there multiple times for the same problem. After replacing many parts, sometimes even the same parts over and over, they never could fix it. They kept charging her for each service, even though they couldn't fix it.
Be Smart

Charlotte, NC

#3 Nov 7, 2012
Road rider wrote:
Looking for a Chevrolet dealer to have some cars fixed. The website mentions serving Boone, Lenoir, Spruce Pine, and Wilkesboro. But I know Lenoir, Spruce Pine, and Wilkesboro all have their own Chevrolet dealerships that aren't Mack Brown's. Can I trust the people and service at Mack Brown? Or am I better off going somewhere else? Help please...
If the cars that need service are under warranty (where they'll be repaired at no cost), take them to any dealership. However, if the cars are not under warranty, never take them to a dealership. Dealerships charge substantially higher for both parts and labor.

While dealerships may use "genuine" manufacturer parts, many parts distributors such as Advanced and Auto Zone sell the same "genuine" parts, which are only packaged in a differently branded box with branding on the part itself removed. Even in in instances where that's not the case, paying double to triple for the same thing is ignorant, especially considering that aftermarket parts often have similar (or longer lasting) warranties than do "genuine" parts. Moreover, dealerships are becoming more and more reluctant to actually repair a faulty part in favor of simply selling you a remanufactured one. For instance, neen a transmission or engine? A dealership will likely sell you a remanufactured one instead of rebuilding it for a fraction of the cost. Why? Because it's faster, far more profitable (for them), and dealerships often lack an employee who is a specialist in such an area.

In terms of the labor prices, the mechanics at a dealership are often no more qualified to do the needed repairs than are any private mechanics. Sure, someone who works on Chevrolets everyday may know more about Chevrolets than other mechanics, but that's not always the case. First off, a Chevrolet dealership doesn't work exclusively on GM products, just as a Kia dealership doesn't work exclusively on Kia products. More importantly, mechanics employed at a particular dealership have likely been employed elsewhere in the past, which is often the case, and were not required to enroll or partake in any training or education concerning the vehicles that they will be repairing. For instance, in a Chevrolet dealership's garage, some employs may have worked at a Ford dealership for a number of years prior, while some for a private repair shop. As a result, they are no more qualified as a Chevrolet mechanic than is someone who is currently employed by a private shop. Moreover, due to the frequency in which some mechanics move from employer to employer, the mechanics employed at a private repair shop were likely employed by a dealership (or multiple dealerships) at some point. In fact, in Watauga County, there are a number of private shops that are now owned and operated by individuals who were once employees, and in some instances, the mangers of dealerships' service departments.

So, again, if your cars are under warranty, take them whichever dealership you choose. After all, it's free. If the cars aren't under warranty, taking them to a dealership is wasteful and irresponsible. You'll pay at least double (99% of the time) just because the mechanic's shirt has your car's branding on it. If you're interested in the name of a reputable mechanic in Watauga County, I'd be happy to point you in the right direction.
Bob

Wilmington, NC

#4 Nov 8, 2012
Be Smart got it right. Dealerships charge so much more for labor. I only take my Jeep to the dealership when it's something very technical, like electrical issues. If it's basic maintenance, take it to a local mechanic. Even if it's something like a transmission swap or rebuild, take it to a local mechanic. You'll save a lot of money, and if they're honest, they will warranty their work. I blew an engine, and my mechanic swapped it for around 700. The second engine was knocking really bad, so he swapped it again for no charge. You may have to try out a few mechanics first, but once you find a good one, you'll save a lot of money.
Road rider

Boone, NC

#5 Nov 8, 2012
Great input guy's - I don't understand why a dealership would want to keep charging for a problem unfixed - It's like being charged for a full tank of gas and your gauge is on empty. I understand most dealerships have their service mehanics ASE certified. I don't know if that's like a GED diploma in the car industry... Bob if Mack Brown can't fix your relatives problem and continued to charge for their services then I'd be pretty dis-satisfyied and mad. I would think that they would put the customer first and maybe slow down and do it right the first time. I don't think the managers would have a job if they kept doing that to customers. My car's are out of warranty and Be Smart does make a very good point. I wonder how a main dealer such as Mack Brown Chevrolet can be allowed to disatisfy a customer or customer's and still be in business. Would an owner or the company step in to see that these dirty jobs are corrected??? Or be up front and honest with the customer and stay that it can't be fixed but needs replaced....
Bob

Wilmington, NC

#6 Nov 8, 2012
Maybe the problem with my relative was an isolated incident. I'm sure they have plenty of happy customers, because they have been in business for so long. I can only speak to the service that I know about first hand. Since your car isn't under warranty, I would take it to a local mechanic. The folks at 421 Auto out in Deep Gap have always done good work for me, and they're not backlogged like others. Also, there is a guy behind Skateworld who is very affordable, but sometimes he can't get to your vehicle for a while. If I need something quick, I go to 421 Auto. If I need something major, like and engine or transmission replaced, I go to the place behind Skateworld.
Boonie

Morganton, NC

#7 Nov 15, 2012
I have used Mack Brown for routine service, for repairs, for warranty work, and for paint and body work. They have always been fair in their pricing and the quality of their work has always been good. Once I had to have an engine replaced on an 5 year old car that was out of warranty. Their service department found some sort of manufacturing problem and, even though the vehicle had 70,000 miles on it, they talked to the factory representatives and they covered more than half of the costs of engine replacement. Again, this is long after the warranty had expired.

Now I will also have to say that I have never been able to buy a car or truck from Kack....I always beat his deal by a large amount by going off the mountain. I bought my last truck at Empire in Wilkes and I have it serviced there as well. They do great work!
kayla

Charlotte, NC

#12 Nov 17, 2012
There will be mistakes made when you are in business, but Mack Brown Chevrolet has been in business over 50 years. People trust them or they wouldn't continue to return. Give them a chance to fix the problem or go somewhere else.
Chevy

West Jefferson, NC

#13 Nov 18, 2012
I wouldn't go there.
Unhappy

Boone, NC

#18 Jan 18, 2013
Bought a used car there, got a fair deal I thought, later realized it wasn't such a good deal as a lot of problems were masked like rust rotted undercarriage and flooring hidden by newly applied thick undercoating spray. When that coating fell off after the true state of the car was revealed. They didn't care when I went in to speak with them about it 3 months and 1,000 miles later.

After my daughter had a slight fender bender in it, I took it to them for the repair. Paint quality was good, but whomever bolted it back together needed some new glasses - crooked moldings and more. Talked to one older manager in the bodyshop, never got his name, real shifty sort trying to weasel out of everything.

There's a reason people who know better buy off the mountain, none of the dealers in town, especially Mack Brown, are worth a spit. They treat customers like shady big city dealers from the 70's. That old crappy car dealer image is alive and well in Boone.

Since: Jan 13

Boone, NC

#19 Jan 21, 2013
I have dealt with Mack Brown through the years and always been treated fairly. The service department takes care of me on service work and is done in a timely manner. Dustin Vannoy the service manager is easy to work with and I dont know too many mechanics better than Neil. There may be some issues right now with the economy as well as the passing of Mack whose mere presence was huge for the dealership and its employees. But the boys will turn things around in time. As for Rue Paul's comments above...well need I say more?
Sherry Giles

United States

#21 Feb 5, 2013
Son they shit us out $1400 bucks on our S10 repair then we had to pay to have it towed to a junk yard. Owners are druggys..
Old

Sugar Grove, NC

#24 Mar 4, 2013
All dealerships are scumbags.
Customer

Dallas, TX

#29 Mar 9, 2013
I am disappointed.

Some (most) of their service staff are kinda rude, and they don't care about your car any more. They will skip any procedures they can..And damage the car.
If you read the car service manual, you will find out you know more about the repair than the technicians, which is scaring... How can you expect them to make the car safe to drive?
Jack

Jupiter, FL

#32 Apr 3, 2013
aware wrote:
<quoted text>
Take it somewhere else they are a bunch of crooks. Had a friend that used to work for them and he said they do some shade tree stuff there.
I used MACK Brown and was appalled at how bad they were. They replaced a fuel pump and sending unit but did not clean out the gas tank. Spent the next year with a car that would not work and took it back to them 5 times. Last time it sat on their lot for 3 months with them refusing to work on it- tires went flat and battery died. Finally had someone else fix it. Took car to other dealers who wrote up several workmanship issues on the work they did. They are the worst dealership I have ever seen.
Satisfied customer

Boone, NC

#34 May 7, 2013
This is ridiculous for one person to continue to post all this mess. He posts, then answers and posts again. He gives himself away by misspelling the name Mack. They could probably figure out who he is and sue him for false claims. Maybe he can find something productive to do.
Whatever

Spartanburg, SC

#35 May 13, 2013
I'm glad someone else noticed that it's 1 person LOL. There isn't anything wrong with this dealership and I would say that the larger percentage of folks that work there are great, honest, hardworking individuals. People just like to talk!
Bob

Boone, NC

#36 May 13, 2013
I'm not sure how you figure that it is just one person making all of the negative comments. If they kept posting from a unique location, like a particular city out of state, it would be a giveaway. Chances are some of the comments are from the samenperson, but not all. I know that my mother had repeated negative experiences with Mack Brown.
Happy Customer

Sanford, NC

#38 May 14, 2013
Mack Brown's staff has always worked hard to make us happy. We've bought many vehicles from them & wouldn't think of going anywhere else!
old man

Rutherfordton, NC

#42 Jul 1, 2013
This dealership has done work for years for me without any problems. They have never failed to fix my problems correctly and promptly. They like any dealership are pricey. I would use them tomorrow and recomend them to anyone.

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