Paraco Gas Price Gouging
denise- mastic

Center Moriches, NY

#24 Aug 28, 2012
never got notice synergy was taken over by Paraco. Said all their mail was returned for some reason. Ridiculous price of 6.89 a gallon WHAT! Now will not pick up taks for 3 weeks and want $108 to pick up their tanks-no way. Bay gas stepped in with 3.89 a gallon, courteous people and a 1 time fee of 49.99 tank rental-CIAO parac0 May the stste shut you down!
htetro781

Knightdale, NC

#25 Nov 1, 2012
Discontinued using PARACO 4 weeks ago because of a move. We were told to expect our refund (deposit,credit,and refund of unused propane) in 2 weeks. Called and they said that they were just working on it. Called and they said they'd call right back. Called and they said they would expedite payment. Called and they,again, said they would call back after emailing corporate. Long story short, calling for 4 weeks and no refund. Funny, when they wanted money, we had to pay right away. Terrible customer service!
wow

Yorktown Heights, NY

#28 Dec 10, 2012
Paraco sent me a balance for leasing equipment for $390. I called and asked what thats for, and they couldn't come up with answer back in 2010. now 2012, I received a bill $90+ for lease. and $5.70/gal for a new delivery date 3 to 5 days not sure. I asked why my friend get lower price and she said, "because he must be a better customer who use more gas than you."
milford ma

Framingham, MA

#29 Dec 21, 2012
Parco delivered gas never left a delivery slip, I asked for delivery ticket before paying they said they would send right away. never received a delivery ticket. I won't pay. they just locked off the tanks, can't cook and there is a baby in the house. they are terrible. I pay $6+ a gallon ,my neighbor pays $4+
Carolyn Fanelli

Mastic, NY

#30 Jan 1, 2013
Needed propane fill found out synergy bought out by PARACO; asked for quote by DIANNE in Riverhead was told $3.79 per gallon. Received 34 gallons and was invoiced for $ 6.719 per gallon? Called and was told never advised that this was their pricing per gallon and that they could drop the price by 1.00. Unless I wanted to wait until after new years and speak with a supervisor.

We only use the propane for cooking. The total due on my bill for 34 gallons is $ 245.01 w/and ecc charge of $9.99.

Who are they kidding? Going to call them back and have them come and take the old tanks off my property. Will look for alternate company will also notify newsday and the BBB. What goes around comes around. After Sandy this company is trying and take more away from people who are already struggling. Those that work for such a wonderfully, giving and caring corporation must be so proud!! Does the CEO sleep well knowing that they are capitalizing on others suffering.
Kathy in CT

Hicksville, NY

#31 Jan 18, 2013
RIP OFF company. There rates are INSANE..working on switching providers now.. my bills are ridicioulois. I made three calls to the customer service dept.. haven't gotten a return call yet. I even went to the extreme asking for a supervisor.. STILL no return phone call. I plan to keep hell hacking them til i got this freaking bill reduced. How is it that PARCO charges over two hundred dollars for renting here tanks every year..and other company's charge under $20 to rent the same size tanks.. That's because their ripping their customers off.. Please shop around..there are so many other company's that offer better customers service, and value their cust's in keeping there rates competitive!
Marvin

Colbert, GA

#32 Feb 1, 2013
How much is propane gas supposed to be?
dan

Cropseyville, NY

#33 Feb 1, 2013
agreed to pay cash for propane delivery. Yet they still want 200 rental fee. Why I dont have extra money for this
Jack

Brooklyn, NY

#34 Jul 19, 2013
You all complain about the price of propane for cooking and high rates. As a propane customer and have used many companies, Paraco has given the BEST service. I would rather pay 6.50 a gallon for a lease tank, and know if I have a leak they respond within an hour. Besides do the math if you use 50 gallons a year at 6.00 a gallon, that's 300.00 look at your lipa bill on long island and tell me that you aren't way ahead instead of using electric or gas.
If you all want to really be mad at price gouging, look at what your paying for a gallon of milk, gas, and the 30% fuel surcharges trucking companies and airlines are hitting you with..
Kenneth_W

Paris, France

#35 Jul 20, 2013
It's true that Paraco Gas provides very little information on their fees and charges, as I discovered on here: http://www.propanedeal.com/companies/paraco-g... . That's why it's important to compare what local companies offer extensively. Ultimately I wasn't too disappointed with their service though.
Jennifer

Hampton Bays, NY

#36 Aug 24, 2013
PARACO GAS COMPANY SUCKS!!!! Had to cancel my daughters birthday dinner party because they let me run out of gas and will not fill me up till Monday....I called on Friday! AWFUL COMPANY!!!
Anne Prince

New York, NY

#37 Oct 24, 2013
I called Parco 2 days ago. I was transferred to a man, who I explained I wanted a 120LB tank dropped off next to our RV as well as topping off the 100lb tank on the motor home. He told me to call this number.... which, after getting off the phone WAS the number I just spoke to him on!( I guess he was a tad bit lazy that day) I called back and got the name of a man named Stew. I called his cell phone number, and left a message, requesting pricing etc. NO call yet!
I guess Parco doesn't need my business!
james

Brewster, NY

#38 Nov 11, 2013
i just paid $5.88 a gallon for paraco gas who i had for over 14 yrs it started out at about $2.50 a gallon now im thinking about shopping for new gas company i have called to have the price dropped but they managed to add it back on the next delivery.... someone should look into the price gauging seems odd when gasoline is only about 3.60 gal
Diane

Kings Park, NY

#39 Jan 3, 2014
Firing Paraco. They are horrible, just as the other reviews said. They bought over synergy who was our propane provider. In over a year we have NEVER had a delivery without several follow up phone calls to find out where the propane was. I'm now waiting on 16 days and still no delivery, REALLY??? Daily phone calls have resulted in 4 different promises for a supervisor to call me back. Still waiting of course and no propane or return phone call. We are switching. Island propane is $3.80 per gallon compared to paraco's $5.09 based on our last delivery. Ban together people and fire them! We can shop around, they need customers, WE DONT NEED THEM!!!!!!
Lori

Brooklyn, NY

#40 Jan 8, 2014
They are THE WORST company EVER! Crooks, liars, cheats. It took them 7 days to fill my tank and 7 minutes to take the money out of my account. DO NOT USE THIS COMPANY!!! THEY SUCK!! their employees are lying thieves and their owners will go to hell for not caring that my family, including 2 small children were without fuel on a day that saw -25 degree wind chill. All I heard was their policy. My pipes froze because of these idiots. I hope they all rot in hell. Assholes.
Apwubobboiko

West Islip, NY

#41 Jan 9, 2014
Have gas to one stove. The two large tanks were here when we bought the house and another company (American) exchange theirs for ours and this was free of charge. This was back about 10 years ago. We are in the house 30 years and nevered was charge equipment lease from any gas company and one fill up does last a long time. Now Paraco gas became my gas provider and wants to lease me my gas tanks. Paraco gas also shows up to fill our tanks unannounced , our gates are locked for security reasons, they leave messages on our answer machine that they will charge us a delivery charge, we have numerous times told Paraco gas that we will call THEM when we need a delivery. They are looking the suck every penny they can out of you any which way.
jed

Endicott, NY

#42 Jan 10, 2014
definate price gouging! I have been a customer of Paraco since the wonderful Heller's were my suppliers. This year the price of their propane has averaged nearly twice as much than other family members that get their propane from other suppliers. I spent $ 4.06 per gallon plus 5 $ delivery and this month it was $ 4.46 per gallon!! My daughter just switched from Paraco to a different supplier who has frozen her price at under $ 2.00 per gallon!
I called Paraco when it was $ 4.06 and asked them to check on the price. The woman was rude, and I got no reduction. What I got was an increase in cost for the next delivery. I also explained to them that they needn't deliver from Brackney, PA to me, as a location in Deposit, NY was only 7 miles from where I lived. She just said oh? Well, I don't know about that.
I just got a quote from another company out of Deposit for $ 2.05 per gallon for the fill up and a fixed price for the season of $ 2.70.
What Paraco is doing is definately price gouging, and I have to wonder if it is legal! Thank you Hellers, you guys were great - can't say the same for Paraco.
Rich Overton

Ridge, NY

#43 Jan 25, 2014
Peconic Gas of Calverton is not much better. My delivery yesterday was $5.03 per gallon. I checked average price on L.Is and was $3.64. per gal. Price gouging? I would think so! Only in N.Y. people!!! Where consumer protection seems non existent.
Pookie

Kingston, NY

#44 Jan 27, 2014
Paraco wants a $70 fee just because I open an account.
TCB

Bayport, NY

#45 Mar 1, 2014
It's a shame I can't put a zero rating. I had noticed that my recurring delivery had been skipped so I put in a request and had a two week wait. Today I ran out of gas and they told me it's going to be another 5 days. I pointed out that I can't cook and have two children but was told that this isn't an emergency. Seriously?

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