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customer

Ticonderoga, NY

#1 Aug 23, 2013
I like the new bakery/sandwich shop, but the guy who runs the register is so arrogant, I almost want to stop going there. He needs a lesson in customer service or they won't be around very long with his attitude! Remember when the summer people leave, you have locals who won't deal with an arrogant a$$.
in the know

Ticonderoga, NY

#2 Aug 23, 2013
customer wrote:
I like the new bakery/sandwich shop, but the guy who runs the register is so arrogant, I almost want to stop going there. He needs a lesson in customer service or they won't be around very long with his attitude! Remember when the summer people leave, you have locals who won't deal with an arrogant a$$.
I feel the same way. He is very rude. I like to support local and a new business, but this guy is way over the line. Claire and her daughter are very personable, but the dude is not nice.
Baldwin Road

San Diego, CA

#3 Aug 23, 2013
Is he the Baldwin Road jack@ss?
in the know wrote:
<quoted text> I feel the same way. He is very rude. I like to support local and a new business, but this guy is way over the line. Claire and her daughter are very personable, but the dude is not nice.
free

Waltham, MA

#4 Aug 23, 2013
customer wrote:
I like the new bakery/sandwich shop, but the guy who runs the register is so arrogant, I almost want to stop going there. He needs a lesson in customer service or they won't be around very long with his attitude! Remember when the summer people leave, you have locals who won't deal with an arrogant a$$.
I have gone in twice, each time it was around 10:30 am and each time they had nothing. Sold out I'm told. The man was rude, got to get here early was his statement. I should have said should have been prepared if you're open until 2, instead I asked will you have more later, he said yah tomorrow. I haven't been back.
been there

Ticonderoga, NY

#5 Aug 24, 2013
So because a guy said 'Gotta get here early!' because his store is popular and people buy all the baked goods, you guys are all going to attack him? You people need to find something better to do. I think he's real cool, I went in there and he was happy to tell me about anything under the glass, joked around while he checked me and my friends out. Maybe he was having an off day or something, but I SERIOUSLY doubt that he was rude to all of you. I think you're a bunch of bitter little sh*ts looking for something to moan about. Find hobbies, the lot of you.
got me once

Johnsonville, NY

#6 Aug 24, 2013
6 dinner rolls @ 7 dollars and change. never again
TiRes

Ticonderoga, NY

#7 Aug 24, 2013
I doubt if this business will survive. Prices are way too high and product is just OK, nothing to rave about. Not to mention the parking isn't great.
in the know

Ticonderoga, NY

#8 Aug 24, 2013
been there wrote:
So because a guy said 'Gotta get here early!' because his store is popular and people buy all the baked goods, you guys are all going to attack him? You people need to find something better to do. I think he's real cool, I went in there and he was happy to tell me about anything under the glass, joked around while he checked me and my friends out. Maybe he was having an off day or something, but I SERIOUSLY doubt that he was rude to all of you. I think you're a bunch of bitter little sh*ts looking for something to moan about. Find hobbies, the lot of you.
I am a businessman in the area. I employ several people and he is rude !!!! Not bitter, not looking to bash, just giving some constructive criticism. I think you have been around Ti to long and have not experienced good customer service !!!!!!
disappointed

Crown Point, NY

#9 Aug 24, 2013
Have stopped by twice now, empty of baked goods, and wonder exactly what they might have had. Did see chocolate chip cookies, but for pete's sake, I can make those at home. No pies/cream puffs/breads/fancy cookies or cakes..the usual items one finds in a decent bakery. 1 more stop is all I will try. Not interested in cafe side, just baked goods, sweets and artisan breads.
Lou

Port Henry, NY

#10 Aug 24, 2013
I was in twice. Sold out of almost everything, man behind counter said. Saying that that they are popular and we should suck it up is silly; they should monitor what they sell and make more of what they sell out of by noon.
hunch

Ticonderoga, NY

#11 Aug 24, 2013
I got the feeling they are doing some early morning business with hotels and B&Bs. I don't get out that early to check.
in the know

Ticonderoga, NY

#12 Aug 24, 2013
hunch wrote:
I got the feeling they are doing some early morning business with hotels and B&Bs. I don't get out that early to check.
I was told Saturday, that all the baked goods were at the famers market! How does that help me @ 7am on my way to work !!!!!
Happy Day 1

Ticonderoga, NY

#13 Aug 24, 2013
I have not been in "Libby's" yet, but after reading the 'complaints' about the 'cashier', why don't you tell Claire and her daughter, and maybe they could do something about it, rather then complain on here, go to the 'owner' and tell her.

Makes sense to me, but I know a lot of you may not have the "COMMON SENSE"!!!

Just a Suggestion!!!:)
not impressed

Ilion, NY

#14 Aug 25, 2013
I've been in to libbys 3 times some thinhs aren't bad a little undercooked. scones tasted like straight up dough. carrot cake cheesecake qas very good. ordered a bfast sandwich could have just went to mcdonalds microwaved egg and sausage and the bakery items i got one wasn't even what i asked for but didn't realuze till i got home. and i think the boy and girl are rude. And some things are a little pricey
Bob

Port Henry, NY

#15 Aug 25, 2013
These are people who have no management skills. If you're taking baked goods to a farmers market you make enough for the store, too. Sell out of something every day and you start making more. Wanting to run a bakery and being able to do so are apparently very different.
True

Burlington, VT

#16 Aug 25, 2013
This seems to be true of almost all the eateries in the area. No clue as to how to run the business, and at the same time, don't really want customer feedback, which would most likely result in both repeat and new business. Disappointing.
Bob wrote:
These are people who have no management skills. If you're taking baked goods to a farmers market you make enough for the store, too. Sell out of something every day and you start making more. Wanting to run a bakery and being able to do so are apparently very different.
What guy

San Diego, CA

#17 Aug 26, 2013
Who?
been there wrote:
So because a guy said 'Gotta get here early!' because his store is popular and people buy all the baked goods, you guys are all going to attack him? You people need to find something better to do. I think he's real cool, I went in there and he was happy to tell me about anything under the glass, joked around while he checked me and my friends out. Maybe he was having an off day or something, but I SERIOUSLY doubt that he was rude to all of you. I think you're a bunch of bitter little sh*ts looking for something to moan about. Find hobbies, the lot of you.
Tarrington

Port Henry, NY

#18 Aug 29, 2013
Anybody have an update on Libby's? Did they figure out how to run a good retail business?
Lost cause

Middlebury, VT

#19 Aug 30, 2013
I don't think it's going well. Not a great idea for Ti. Ti needs something more like a sporting goods store--hunting, fishing.
OMG

Port Henry, NY

#20 Aug 30, 2013
Lost cause wrote:
I don't think it's going well. Not a great idea for Ti. Ti needs something more like a sporting goods store--hunting, fishing.
Go to Norm's Bail & Tackle on the Bridge Road. Support local bussiness in the area.

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