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dsl trouble

Princeton, WV

#1 Feb 1, 2013
is anyone having trouble out of their frontier dsl in the welch/premiere/roderfield area or is it just me? getting slow speeds, and getting disconnected. forget netflixing and youtube, impossible for me and calls to their tech support arent helpful. am inquiring to see if there are others with the problem, since all support tells me is that they put a ticket in, but it never gets fixed.
Virus

Princeton, WV

#2 Feb 1, 2013
dsl trouble wrote:
is anyone having trouble out of their frontier dsl in the welch/premiere/roderfield area or is it just me? getting slow speeds, and getting disconnected. forget netflixing and youtube, impossible for me and calls to their tech support arent helpful. am inquiring to see if there are others with the problem, since all support tells me is that they put a ticket in, but it never gets fixed.
What speed are you paying for?
It's a virus problem, Not Frontier.

Your computer is infected with one or more viruses.
Viruses will make a computer slow-down.
dsl trouble

Princeton, WV

#3 Feb 1, 2013
its not a virus. i have ran the scans many times, and also tried a different anti-virus software to scan. i didnt have this problem until after my phone line went out after the last snow a couple weeks ago. so no it is not a virus, i have ran everything, multiple times. and it also does it on other computers. i can't even stream netflix or download a game on my playstation or vita, and i know that doesn't have virus since i use it for games and netflix only, but thank you for the suggestion.
Hmmm

Cowen, WV

#4 Feb 2, 2013
Virus wrote:
<quoted text>What speed are you paying for?
It's a virus problem, Not Frontier.
Your computer is infected with one or more viruses.
Viruses will make a computer slow-down.
its a funny thing to me, I thought it was my computer, so I bought a new one, and guess what yep the same troubles? It's a frontier problem, Not a virus.
Hmmm

Cowen, WV

#5 Feb 2, 2013
For those who think Dsl is fast, DSL = dumb slow learner
evil b gone

Bluefield, WV

#6 Feb 2, 2013
Worst service that there is. I had the same problem and bought a new computer. Same thing.
dsl trouble

Princeton, WV

#7 Feb 2, 2013
Hmmm wrote:
For those who think Dsl is fast, DSL = dumb slow learner
lol. its the "fastest" available in this area.. when it works :( wish another one would come here. had trouble with shentel cable but if they get their internet in my area, i'm switching.
hmmm

Northfork, WV

#8 Feb 2, 2013
dsl trouble wrote:
is anyone having trouble out of their frontier dsl in the welch/premiere/roderfield area or is it just me? getting slow speeds, and getting disconnected. forget netflixing and youtube, impossible for me and calls to their tech support arent helpful. am inquiring to see if there are others with the problem, since all support tells me is that they put a ticket in, but it never gets fixed.
Same exact thing happening here!
Welch Area

Newton, WV

#9 Feb 2, 2013
Me too.
nope

Pineville, WV

#10 Feb 2, 2013
Virus wrote:
<quoted text>What speed are you paying for?
It's a virus problem, Not Frontier.
Your computer is infected with one or more viruses.
Viruses will make a computer slow-down.
Frontier's DSL is horrible. Nothing to do with a virus. You can connect a brand new computer to their dsl and its slooowwww

Shentel's cable internet is AWESOME!! I've never had any issues with it and its alot faster
Virus

Clay, WV

#11 Feb 2, 2013
dsl trouble wrote:
its not a virus. i have ran the scans many times, and also tried a different anti-virus software to scan. i didnt have this problem until after my phone line went out after the last snow a couple weeks ago. so no it is not a virus, i have ran everything, multiple times. and it also does it on other computers. i can't even stream netflix or download a game on my playstation or vita, and i know that doesn't have virus since i use it for games and netflix only, but thank you for the suggestion.
What scan's did you use?
And, anti-Virus software doesn't work.

You need/should take ur P.C. back to factory condition, That will remove any/all viruses....etc.

I do that once every Two or Three months. My computer runs fast.
Virus

Clay, WV

#12 Feb 2, 2013
nope wrote:
<quoted text>
Frontier's DSL is horrible. Nothing to do with a virus. You can connect a brand new computer to their dsl and its slooowwww
Shentel's cable internet is AWESOME!! I've never had any issues with it and its alot faster
I don't know the problem that you're having.

I use Frontier DSL. I'm able to view video/audio on YouTube with NO problems.

I keep my P.C. "FREE" of viruses,etc that makes it run slow.
dsl trouble

Cowen, WV

#13 Feb 3, 2013
Virus wrote:
<quoted text>What scan's did you use?
And, anti-Virus software doesn't work.
You need/should take ur P.C. back to factory condition, That will remove any/all viruses....etc.
I do that once every Two or Three months. My computer runs fast.
my computer runs fast, it is dsl that is running slow. how is it the computers fault if more than one computer in the household has internet trouble? also a game system that the internet is being so slow on that it wont fully download a game or stream netflix. i just got my laptop in december, and have formatted my old laptop after getting this one, and both are having problems. i have tried avg, microsoft security, and macfee. i also have used spybot. all the tests show nothing.. and yes, even on the laptop that was taken back to factory defaults the internet has trouble. the computer itself is fast because i can play things just great, but internet related, my internet disconnects. what area are you from? i was trying to find out if this is an isolated problem within a certain area. and also neighbors are having the same problem.
Larry

Whitman, WV

#14 Feb 3, 2013
Download and run "Hitman Pro". You get 30 days free trial. Even after that it will tell you what's infected.

Try a system restore on your PC.

Also, check your speed here.....

http://www.speedtest.net/
Hmmm

Cowen, WV

#15 Feb 3, 2013
Larry wrote:
Download and run "Hitman Pro". You get 30 days free trial. Even after that it will tell you what's infected.
Try a system restore on your PC.
Also, check your speed here.....
http://www.speedtest.net/
i think I got it now, you see I thought my computer had a virus, so I bought a new one and it did the same thing, So the virus must be airborne, that's how my new computer got it. I have now found what the name of the virus is, it's called frontier sucks, and if your computer gets it, it will slow it down to a crawl, and you will be charged for high speed, and you will get mad and they will continue to get your money!!!
dsl trouble

Cowen, WV

#16 Feb 3, 2013
i already have one laptop that i tried the restore on it didnt work. and i did the speed test..13 download. a couple months ago it never dropped below .90 and usually around 1.3.

you must work with frontier, since they used to try to tell me it was with my end too, except they used to say it was a modem issue and have a guy put in a new modem every couple of week
animal owner

Bluefield, WV

#17 Feb 3, 2013
i have a cat missing and would like to know if anybody has seen her. she is white with a patch of dark gray on top of her head. her ears have been amputated due to cancer. if anybody has seen this cat please post a message on here with info as to where you saw her. she has been missing since wednesday morning. would appreciate anybody that could help. i will check this post often so if anybody has seen her then let me know
dsl trouble

Princeton, WV

#18 Feb 3, 2013
animal owner wrote:
i have a cat missing and would like to know if anybody has seen her. she is white with a patch of dark gray on top of her head. her ears have been amputated due to cancer. if anybody has seen this cat please post a message on here with info as to where you saw her. she has been missing since wednesday morning. would appreciate anybody that could help. i will check this post often so if anybody has seen her then let me know
so sorry about your cat! what area what she last seen? welch or where? i will keep an eye out, hope she makes it home safe in this weather.
Virus

Newton, WV

#19 Feb 3, 2013
I don't understand.
I's getting the speed that I'm paying for.
I'm happy with Frontier.
All I can tell all of you is that ComCast over in Mercer County offers Internet service.
Give them a try.
dsl trouble

Princeton, WV

#20 Feb 4, 2013
Virus wrote:
I don't understand.
I's getting the speed that I'm paying for.
I'm happy with Frontier.
All I can tell all of you is that ComCast over in Mercer County offers Internet service.
Give them a try.
comcast currently doesnt service my area, only frontier :(
thanks for trying to help though. you must be one of the lucky ones to not have so much trouble with them. i am on the premier/roderfield side and i have neighbors that have trouble with them too. it is just tiring having to deal with them, sometimes they say its due to water in the lines, yet they say they're working to replace them, but still havent and this was 3 years ago. and this past 3 months has been the worst with them. but i do thank you for trying to help.

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