Plan to consolidate 911 call centers draws fire
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Saint Paul, MN
#1 Oct 6, 2009
They closed our call center in our city a few years ago and moved it to the county seat. The one time I used it, it took twice as long to make the call and twice as long for the officer to arrive. They didn't know the local area.
#2 Oct 6, 2009
Dakota County has a consolidated 911 Center but it is staffed by people who used to work at all the individual centers (My husband & I spoke with some of the operaters at an open house at the fire station). There is a cost savings as you are only using 1 building vs many. There is also a larger number of people to answer calls when it is busy.
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