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Douglas Stano

New York, NY

#1 Nov 12, 2012
After my post was deleted from New York Pizzeria's Facebook page I wanted to again let more people know how you treated me. I want you poor actions to be far reaching; so again I say hope it was worth your $1.00 fee.

My post to New York Pizzeria's Facebook page:

Wanted to let other people and consumers of your business know how horrible you treated me last evening,(11/9/12) hope it's worth the $1.00 fee. After ordering some wings for take out, I was going to pay with my credit card. You then pointed to a sign stating your business charged $1.00 to use a credit / debit card. I informed you that charging customers extra money for using credit cards was illegal in New York. You then decided not to sell me wings, which is well within your rights as a business owner. However, this is where I can voice my opinion and help this situation from ever happening to others. I started by calling Visa and MasterCard to file merchant complaints to let them know you are charging their customers for using their cards. Visa was extremely interested with your credit card policy, and said they would be calling you soon. I then filed a complaint with the better business bureau, not a big deal, just more a formality. I next printed the paperwork to file a complaint with the New York State Attorney General's Office, that you were in violation of N.Y. Gen. Bus. Law 518, since I watched you charge the customer in front of me the same fee. Here is the law to familiarize yourself with it; "No seller...may impose a surcharge on a cardholder who elects to use a credit card in lieu of payment by cash, check or similar means..." It's a misdemeanor, stop this practice. Finally as I was walking out of your pizzeria you decided to yell at me in Italian; "finocchio", and "figlio di una mignotta". I have to say you sir are a class act in my opinion, I promise you I'm not gay, and my mother is a wonder person. Thank you for having a social media page, and have a great day!

Just remember, I told you your actions would come back to haunt you, and again I hope it was worth that $1.00 fee.:-)
Rude

Lowville, NY

#2 Nov 12, 2012
I remember many years ago when my children were small and needed to use the restroom during the Lewis County Fair Parade. We were told by the Italian Jerk owner that we would have to purchase something, if we wanted to use the restroom. Mind you, my child was maybe 4 yrs old and obviously couldn't hold it for long periods of time. I bought a soda to appease the owner, but I thought it was downright rude. Most companies live by the slogan "the customer is always right." You make customers happy, they come back over & over again. A community event is going on and a young child needs to use the restroom, you allow him or her to so they will come back and give you business. This is how organizations become successful. I rarely go to NY Pizzeria because of his bizarre and unsympathetic behavior and because of their ridiculously high prices. Their pizza is not that great.

Good post, Doug. Maybe NY Pizzeria will learn some proper etiquette and mannerism. What a ridiculous practice charging a $1.00 fee. He's always looking for a buck here and there no matter what he has to do in order to do it. Maybe someday he will open his eyes and realize that happy customers are return customers.
not true

Lowville, NY

#3 Nov 13, 2012
Me and my husband were inside eating while you two were arguing about the fee. Although the charge is ridiculous, he yelled nothing at you in Italian.
The world owes you

Lowville, NY

#4 Nov 13, 2012
Rude wrote:
I remember many years ago when my children were small and needed to use the restroom during the Lewis County Fair Parade. We were told by the Italian Jerk owner that we would have to purchase something, if we wanted to use the restroom. Mind you, my child was maybe 4 yrs old and obviously couldn't hold it for long periods of time. I bought a soda to appease the owner, but I thought it was downright rude. Most companies live by the slogan "the customer is always right." You make customers happy, they come back over & over again. A community event is going on and a young child needs to use the restroom, you allow him or her to so they will come back and give you business. This is how organizations become successful. I rarely go to NY Pizzeria because of his bizarre and unsympathetic behavior and because of their ridiculously high prices. Their pizza is not that great.
Good post, Doug. Maybe NY Pizzeria will learn some proper etiquette and mannerism. What a ridiculous practice charging a $1.00 fee. He's always looking for a buck here and there no matter what he has to do in order to do it. Maybe someday he will open his eyes and realize that happy customers are return customers.
"the customer is always right"?.. In this case you weren't a customer, you were someone looking for a free handout... Use of a service that isn't yours for nothing in return to the person that will pay for your use. Try going to a mechanic and asking to use their tools.
Snore

Johnsburg, NY

#5 Nov 13, 2012
The world owes you wrote:
<quoted text>
"the customer is always right"?.. In this case you weren't a customer, you were someone looking for a free handout... Use of a service that isn't yours for nothing in return to the person that will pay for your use. Try going to a mechanic and asking to use their tools.
This is a small town. That never should have happened to a child. If you think it is justified then you are nothing but a jerk. After reading these posts, I can sure say that I will never order anything from them again. I will encourage others to do likewise.
Snore

Johnsburg, NY

#6 Nov 13, 2012
not true wrote:
Me and my husband were inside eating while you two were arguing about the fee. Although the charge is ridiculous, he yelled nothing at you in Italian.
Me and my husband? Perhaps you need to learn to speak English.
early reader

Dallas, TX

#7 Nov 13, 2012
Are some of those guys here on a work visa? Are they legally working according to immigration law?
Douglas Stano

New York, NY

#8 Nov 13, 2012
not true wrote:
Me and my husband were inside eating while you two were arguing about the fee. Although the charge is ridiculous, he yelled nothing at you in Italian.
He did speak to me in Italian as I was turning around. Second, there were two families in the restaurant, not a husband and wife. Third, let me correct your grammer, "My husband and I" learn some proper fourth grade English. I could care less about all of that; my issue was he was violating the law, and for that I'm going to make sure people know his practice of charging people a $1.00 is not ok in this state. If he doesn't like it, he can stop taking credit cards as a means to purchase items.
The world owes you

Lowville, NY

#10 Nov 13, 2012
This is a small town, but in a perfect world patrons wouldn't take advantage of business owners. So you bought a drink... That put all of 50 cents in "the man's" pocket after you consider that he too paid for that drink from his supplier. You received a drink and the option to not have your kid pee his pants in public. Seems like a pretty good bargain to me.

Take a look at public restrooms, they're disgusting. On parade night should a business owner have to employ an additional employee to monitor, maintain, and clean their restroom so 50-100 people can use it without any additional income?

As for the credit card, if it's against the law get him fined. It's likely in the near future this surcharge will be made legal as and you'll start seeing it pop up at grocery stores, restaurants, small retail etc. Each time you swipe that card someone has to pay the credit card 1.5-3%. Most places have minimum orders so that they can make enough profit to justify the expense. If not, they increase fees for everybody somthatnthey can cover the loss. Why do you think ga companies charge 7-10 cents less for a cash price?
The world owes you

Lowville, NY

#11 Nov 13, 2012
And congratulations, you've now spent hours upon hours being angry over one dollar.
wow

Brooklyn, NY

#12 Nov 13, 2012
I bet you went to wal mart afterwards and spent more than a dollar to buy tissues.

Btw, what did he say about your mama? I can always Alta vista translate it? Nice fb pics too. The word he called you, what does that mean? Go grab your tissues.

I bet you're just upset about the price of the wings, and what he "called you and your mom"is a lie.
Truth

Syracuse, NY

#13 Nov 13, 2012
Did you put "Fluent in Italian" on your resume for you county position?
unethical practice

Glenfield, NY

#14 Nov 13, 2012
From the tone of these owners & lack of sympathy for a child to use the restroom to ensure future business, I will never eat there again & will advise friends & family not to spend their hard earned money supporting this proprietor & family. Learn some customer service. I wonder how many times they've stopped at a fast food restaurant just to use the restroom. Everyone does it & continue their patronage for kind hospitalty.
Truth

Syracuse, NY

#15 Nov 13, 2012
Everyone does it? I've never done it. It's rude and akin to stealing in my book. I pay for services I use. I don't need to be bribed with freebies to continue my patronage. If the good or service is worth the fee charged, I'll continue my relationship. If it's not, I'll look for a better alternative in the future.

Are you seriously any more likely to choose McDonalds over Burger King because you used McDonalds' bathroom for free in the past, or do you choose McDonalds because you prefer their food, their location is more convienent, etc?

Wow

Lowville, NY

#16 Nov 13, 2012
The hostility of Ms. Caramello is unacceptable! Sounds like they are looking for freebies if they are illegally charging everyone $1.00 and don't allow customers to use the facilities. Lets see, you let a woman's child pee, they come back over & over, which more than pays for that flush of the toilet! hahaha... really? Your "business practices" suck! Personally, I return to businesses that have owners who are kind and not worried about a flush of the toilet.
Duh

Lowville, NY

#17 Nov 13, 2012
The world owes you wrote:
And congratulations, you've now spent hours upon hours being angry over one dollar.
sounds like the owners think the world owes them.
renew

Johnsburg, NY

#18 Nov 13, 2012
I know I am done with them.
Nancy

Lowville, NY

#19 Nov 13, 2012
He would, however, be well within his right to up the price on EVERYTHING by $1.00 and give a discount to items paid for by cash. That is legal.
Anee

Seattle, WA

#20 Nov 14, 2012
The world owes you wrote:
And congratulations, you've now spent hours upon hours being angry over one dollar.
And congratulations to you that you have lost business from anything I would have had catered by you ane now NO More. Hope your pizzeria enjoys that one dollar. May it bring you comfort.
Anee

Seattle, WA

#21 Nov 14, 2012
All of us business "men" know better. Foolish move on your part to shove back on this lousey forum.

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