Wags and Whiskers Dog Grooming Nightmare

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Dog Owner

Terre Haute, IN

#1 May 18, 2010
Yesterday I had an apt. to take my small dog to the groomer. I'm not from around here but Im in town for awhile and my dog needed to be groomed desperately. She is a small poodle mix and she had some matting, it wasn't all over just on her back end area. I knew she would have to get a pretty close shave because I had already taken her to petsmart for the groomers there to look at but decided a smaller place would take more time and patience with her. WELL, I guess the girl who was doing the grooming doesn't like small dogs because she saw us walked in and says "I thought they said it was a cattle dog..." and I said "No she is a cavapoo."
Well I started explaining to her that she had some mats and this girl wanted me to put my dog in the floor instead of holding her, normally I wouldn't care because I carry her leash but I didnt have it and I dont like letting her roam because she likes to get out doors and she is super fast and impossible to catch, which I told the girl. So she takes her and puts her in a room next to us, just right down in the floor. I was VERY uncomfortable with this because I didnt know what was in that room, chemicals, electrical outlets, other animals. I didn't want my dog to get hurt or tear anything up, she should have put her in a kennel. Which told me right off this place is not proffesional. Then the girl started telling me how I needed to take better care of my dog and that my dog was in pain. I do know that mats can be painful for dogs I do not however believe my dogs mats were painful, she runs and plays like nothing was wrong. But thats okay because thats why I brought her to a groomer so she could get them cut out. Its hard to keep a long haired dog from getting mats in the spring when it is wet outside. She gets brushed regularly but her hair is like cotton candy. Anyways the girl became very snotty about the whole situation because I just wanted to know how short it would be, I KNOW that good groomers who take plenty of time can make a matted dog beautiful again and I will accept nothing less. It costs lots of money to get a dog groomed and I usually leave huge tips. Well I told the girl I wanted my dog back and she said "well go get her." Okay...I did and we left in a hurry and the girl came out and got my license plate number, I guess she was going to call the cops. I have no idea, maybe she shouldnt be a groomer. OR maybe if you love your dog you shouldn't take them to Wags and Whiskers Grooming Salon!
hummmm

Elgin, IL

#2 May 18, 2010
Dog Owner wrote:
Yesterday I had an apt. to take my small dog to the groomer. I'm not from around here but Im in town for awhile and my dog needed to be groomed desperately. She is a small poodle mix and she had some matting, it wasn't all over just on her back end area. I knew she would have to get a pretty close shave because I had already taken her to petsmart for the groomers there to look at but decided a smaller place would take more time and patience with her. WELL, I guess the girl who was doing the grooming doesn't like small dogs because she saw us walked in and says "I thought they said it was a cattle dog..." and I said "No she is a cavapoo."
Well I started explaining to her that she had some mats and this girl wanted me to put my dog in the floor instead of holding her, normally I wouldn't care because I carry her leash but I didnt have it and I dont like letting her roam because she likes to get out doors and she is super fast and impossible to catch, which I told the girl. So she takes her and puts her in a room next to us, just right down in the floor. I was VERY uncomfortable with this because I didnt know what was in that room, chemicals, electrical outlets, other animals. I didn't want my dog to get hurt or tear anything up, she should have put her in a kennel. Which told me right off this place is not proffesional. Then the girl started telling me how I needed to take better care of my dog and that my dog was in pain. I do know that mats can be painful for dogs I do not however believe my dogs mats were painful, she runs and plays like nothing was wrong. But thats okay because thats why I brought her to a groomer so she could get them cut out. Its hard to keep a long haired dog from getting mats in the spring when it is wet outside. She gets brushed regularly but her hair is like cotton candy. Anyways the girl became very snotty about the whole situation because I just wanted to know how short it would be, I KNOW that good groomers who take plenty of time can make a matted dog beautiful again and I will accept nothing less. It costs lots of money to get a dog groomed and I usually leave huge tips. Well I told the girl I wanted my dog back and she said "well go get her." Okay...I did and we left in a hurry and the girl came out and got my license plate number, I guess she was going to call the cops. I have no idea, maybe she shouldnt be a groomer. OR maybe if you love your dog you shouldn't take them to Wags and Whiskers Grooming Salon!
I just took a vote from forum members we think you are a nut case!!!!!!!
Aunt Bee

Champaign, IL

#3 May 18, 2010
Oh dear....
bad hair cut

United States

#4 May 18, 2010
Dog Owner, that was VERY smart of you to take your dog and leave. I took my small dog there to be groomed ONCE. when I droped her off she might of had a flea or two on her from being outside, but when I picked her up after she had been "gromed" she was covered in fleas. It was very clear the lady had not bathed my dog.

Then today I take my dog to a small groomer on hwy 41 n and asked to have 1/2in lion cut and now she looks likea hairless cat:( needless to say we wont being back there!
Spike

League City, TX

#5 May 18, 2010
Dog Owner wrote:
Yesterday I had an apt. to take my small dog to the groomer. I'm not from around here but Im in town for awhile and my dog needed to be groomed desperately. She is a small poodle mix and she had some matting, it wasn't all over just on her back end area. I knew she would have to get a pretty close shave because I had already taken her to petsmart for the groomers there to look at but decided a smaller place would take more time and patience with her. WELL, I guess the girl who was doing the grooming doesn't like small dogs because she saw us walked in and says "I thought they said it was a cattle dog..." and I said "No she is a cavapoo."
Well I started explaining to her that she had some mats and this girl wanted me to put my dog in the floor instead of holding her, normally I wouldn't care because I carry her leash but I didnt have it and I dont like letting her roam because she likes to get out doors and she is super fast and impossible to catch, which I told the girl. So she takes her and puts her in a room next to us, just right down in the floor. I was VERY uncomfortable with this because I didnt know what was in that room, chemicals, electrical outlets, other animals. I didn't want my dog to get hurt or tear anything up, she should have put her in a kennel. Which told me right off this place is not proffesional. Then the girl started telling me how I needed to take better care of my dog and that my dog was in pain. I do know that mats can be painful for dogs I do not however believe my dogs mats were painful, she runs and plays like nothing was wrong. But thats okay because thats why I brought her to a groomer so she could get them cut out. Its hard to keep a long haired dog from getting mats in the spring when it is wet outside. She gets brushed regularly but her hair is like cotton candy. Anyways the girl became very snotty about the whole situation because I just wanted to know how short it would be, I KNOW that good groomers who take plenty of time can make a matted dog beautiful again and I will accept nothing less. It costs lots of money to get a dog groomed and I usually leave huge tips. Well I told the girl I wanted my dog back and she said "well go get her." Okay...I did and we left in a hurry and the girl came out and got my license plate number, I guess she was going to call the cops. I have no idea, maybe she shouldnt be a groomer. OR maybe if you love your dog you shouldn't take them to Wags and Whiskers Grooming Salon!
If you're that worried about electrical outlets around unattended dogs, teach your dogs not to stick things like forks or chewtoys in the outlets. Simple. Lesson learned: Teach your puppies well.
geeez

Elgin, IL

#6 May 18, 2010
they lick there ass and your worried about there paws on the floor !!! Why dont you buy a flo -be LOL
Whit Whit

United States

#7 May 18, 2010
I believe the puppies are our future
Teach them well and let them lead the way
Show them all the beauty they possess inside
Give them a sense of pride to make it easier
Let the puppy's laughter remind us how we used to be
Ray Watts

Terre Haute, IN

#8 May 18, 2010
I tried to have sex with the owner
Concerned

United States

#9 Aug 30, 2010
Wow, Ray Watts.
Marilyn

AOL

#10 Sep 3, 2010
dog gone.
Charla

Oakland City, IN

#11 May 16, 2011
I take my small dogs there all the time, they are very professional as well as reasonable. Although my older dog HATES any sort of brushing and I would expect him to not like the person doing the grooming, it is all I can do to hang on to him as soon as he sees her~ he's wiggling, wagging,and thrashing trying to get TO her, a sure sign to me he's being treated very well while he's there.
snoopy

United States

#12 May 16, 2011
I took my girlfriend there and the lady did her hair all up in braids with little rubber bands in her hair. She also had a little black doo rag on her head with a picture of a doberman on the front, and a peace chain choker around her neck. WTF! That place is going to the dogs!
inquirer

Jasonville, IN

#13 May 24, 2011
I know some people that take their dogs to Canine Design behind the mall. They say that they're really good with the dogs. They usually take small dogs only.
Lady Grow UP

Clinton, IA

#14 Sep 17, 2011
Of course YOUR dogs matts don't hurt, you aren't wearing them... Stupid twit.

She told you to put your PITA dog on the floor so it wouldn't bite HER. Dogs protect their owners and seeing you haven't been taught manners I can bet your little princess has any either.

Take your fancy mutt to a GOOD groomer.. Provided you hadn't already been kicked out of everywhere else...
Lady Grow UP

Clinton, IA

#15 Sep 17, 2011
bad hair cut wrote:
Dog Owner, that was VERY smart of you to take your dog and leave. I took my small dog there to be groomed ONCE. when I droped her off she might of had a flea or two on her from being outside, but when I picked her up after she had been "gromed" she was covered in fleas. It was very clear the lady had not bathed my dog.
Then today I take my dog to a small groomer on hwy 41 n and asked to have 1/2in lion cut and now she looks likea hairless cat:( needless to say we wont being back there!
So you are admitting to having fleas yet it's THEIR fault you could actually see them after the hair was cleaned up...BAD GROOMER

Let me get this straight...You took your dog in and it came back a cat...?
People stay home.
Teratv2345

Chicago, IL

#16 Sep 17, 2011
Should have still payed! That's stealing! No morals anymore.
Enough

Winfield, IL

#17 Sep 18, 2011
I never understood why people take their dog to groomers. I am by no mean one who cuts hair but I used to have a long hair dog, and I would clip her myself. I just made sure it was an even cut. I would leave the hair on her paws and the hair on her legs about halfway up and a little long. Her lion mane around her face i would just trim. But the rest of her was but down short. Otherwise she was miserable in the summer. I got many compliments on her. Everyone wanting to know where I took her.

You should have at least trimmed her mats because yes they can be very painful, they pull down on the skin, imagine someone braided your hair and pulled it very, very, very tight.

I do agree thought the girl could have been more congenial but I can certainly understand how she she loses her patience with some 'pet parents". My short haired dogs are spoiled rotten. But really,they drink out of the toilet,they lick their A holes and balls.... It grosses me out when i see someone letting their dog eat off their fork or plate, drink out their drink while they are still eating or drinking it.
Whoa

Sullivan, IN

#18 Sep 18, 2011
First, "Enough" you should not be grooming your own dog. That is why groomers exist. It is very easy to cut a dog's skin with clippers or scissors while they are thrashing around. A trained professional knows how to handle the dog, and trim them right. Especially any poodle mix, for others reading this. Small poodles, or schnauzers are EXTREMELY hard to groom. The cuts require very careful scissoring around the eyes, an untrained owner can easily try and make these cuts and end up stabbing their dog in the eye!

My mother was a groomer for 12 years, and she knew every dog, and every temperament of each dog. It is also easy to lose your patience with over indulged owners. Mats DO hurt, but dogs with them don't act like they do!!! "Dog Owner" you need to at least brush your dog once and a while, some dogs can get maggots, and sores from mats. The groomer was out of line, but you also overreacted. DO NOT EVER TRY to groom a poodle mix yourself, they cut easy, and are very ill tempered.

Especially cat owners, NEVER TRY TO CLIP A Cat!!! Their skin is like tissue paper! and one small mis-cut can open them up like a carved turkey. Not to mention if you try to take these "home groomed" dogs and cats to a groomer after you botched them, the animal will make it much harder to groom them than ever before! because they are scared.

DO NOT get me wrong, you can brush and de-mat your dogs/cats. But do not go Walmart on their ass, and start thinking you are a groomer by buying some kits from the store. It's not something people without a license should do. Every registered groomer in a grooming office has been to class, and been certified for a reason.

Just to be clear, anyone who tells you to groom your own dog, tell them NO! Unless you have a lab, or a pitbull, or short haired breed. Never take these projects into your own hands. It will always turn out badly. Even if people compliment you, they are just trying to be nice.
Enough

Chicago, IL

#19 Sep 19, 2011
Well I recently had to trim my cat, she had been sick with with an infection of the mouth. She was highly matted and yes I clipped her and no I did not cut her. I know how to use a clipper. But her case was an exception I didn't even have to hold on her to her she let me clip her. She knew I was helping her.

I have heard to many horror stories about groomers and had one bad experience myself. With my other dog that I clipped I also had to trim around her eyes with scissors every month. I never hurt her. I agree if you do not what you are doing, don't do it. Why should I pay someone like you an exorbitant amount of money. My Dog Clo had trust issues with other people a result I suspect of abuse by former owners. It took me quite a while to gain her trust, for her to know that I would not hurt her. She passed Christmas 08.
Enough

Chicago, IL

#20 Sep 19, 2011
And another thing who the hell are you to tell people what they should do with their own dogs. And say unless it is done by a professional as you it won't look good. Believe me if i had botched her I would have taken her to someone else. But no one around here. The one time I did the "groomer" was rough with her, yelling at her, yea real professional.

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