Review: Thousand Hills Pet Resort

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Since: Sep 09

Grover Beach, CA

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#1
Sep 4, 2009
 

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Thousand Hills Pet Boarding almost let our dog die.

Be aware that when leaving your animal at a facility for pet sitting you are signing a form that releases the facility from any responsibility if the animal becomes injured.
Our story is from about a year ago we left our Shih-Tzu at a pet boarding place called Thousand Hills over by the airport in San Luis Obispo . It sounded great, they offered outside roaming for the animals.

Our story begins when we picked up our dog. They brought our Shih-Tzu to us by carrying him to us. The dog could not walk and had several lacerations on his body.
He obviously was attacked by another dog.

The person on duty stated our dog was attacked 3 days before. In the forms we had signed we had left an emergency number to be contacted at. No one called us to inform us. The facility stated to us that they have no responsibility in paying for the medical help our pet needed.

Our dog suffered internal injuries and would of died if not for us returning from our trip when we did. The bill for the animal clinic was approximately $2000. They refused to pay it.

When I complained that I would do something like this I was told I would be sued or arrested. They actually called the Sheriff and I received a call from a Sheriff’s officer stating that because I asked them to pay the bill, or I would put out flyers tell people of what happened that they would file extortion charges on me. I have had comments on how people believe that maybe the call was from someone impersonating an officer but I called the sheriffs office because I had the message to call so I know I was talking to Officer Jones because the receptionist transferred me.

I am writing this so people can be aware of what could happen when leaving your loved ones in someone else’s hands. So many people rely on this service but are not aware that they are signing their pet’s life away if something goes wrong.

This dog belongs to my in-law and we came back from our trip before she did so we were the ones that picked up her pet. Luckily she did not have to deal with this right away. She is in her mid 70’s and this really would have been a shock if she saw her pet in that condition. For a business to put an elderly thru this stress should be criminal. We paid for peace of mind when we took our trip. What we received for the fee we paid was mental anguish and financial debt and a pet that has never been the same.

I have posted this several times over this period and have received a couple dozen responses from other people stating this has happened to them also, or to friends they know..

Thousand Trails should be put out of business. A class action lawsuit should be brought against them.
By the way I have had nothing but good recommendations from people about Happy Tails in San Luis Obispo . We just left out two shih-tzu.s there this week ,.
I am by no means advertising for any pet boarding facility but finding a reputable one is still important for all of us. Only by word of mouth can we all make the best choices for out pets
Angel Angel

San Luis Obispo, CA

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#2
Sep 4, 2009
 

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Thanks for the heads up! I will let everyone I talk to know about this.

You should also consider contacting www.calcoastnews.com

I'm sure they would like to do a story on this, because the public should be aware.
Deborah Kirk

Santa Maria, CA

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#3
Sep 9, 2009
 

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We have boarded our dogs multiple times at Thousand Hills Pet Resort, and have had a wonderful experience each time. The staff has been caring, conscientious, and friendly, and our dogs came home healthy, tired, and happy!

The last time, we were gone for over two weeks. When we picked our dogs up, the staff was sad to see them go. They invited me to look at the daily log sheets to see all the comments various staff had made about our dogs as they checked on them multiple times throughout the day.

I was impressed with the level of detail in the comments! They checked them from head to tail, paying attention to condition of their pads, their general demeanor, and how they were interacting with the other dogs.

I cannot recommend this resort highly enough! I think the above review is way off-base.(I think the poster may have an axe to grind...I saw the same review on other sites using a different name.)

If you want your dogs to have a great time while you're away, bring them to Thousand Hills Pet Resort!(They also have daycare, so your dog can try it first to see how he likes it.)
Georgina Wenta

Lompoc, CA

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#4
Sep 9, 2009
 
I have left my dog at Thousand hills pet resort many times. She received excellent care. They phoned me on my cell, if there was a question. They keep accurate records of medication, & food intake.She comes back healthy, & happy. I highly recommend this resort for boarding your dog.
Karen G

Los Osos, CA

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#5
Sep 18, 2009
 
Since the day they opened, over 4 years ago, we have trusted our canine family of 3 to the folks at Thousand Hills Pet Resort. They have stayed in their care countless times in boarding and day care. We would not think of taking our dogs elsewhere. The manager, Kyle, and other staff there have always been caring and professional. They have always shown a personal interest in our dogs. Communication has been excellent. We have no reservations about the quality of care they receive. We know that there can be scuffles and mishaps. That's what happens sometimes when dogs have a good time playing with each other... just like kids! We highly recommend Thousand Hills! Because they truly care. BECAUSE WE TOTALLY TRUST THEM!
Diane R

San Luis Obispo, CA

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#6
Apr 14, 2011
 
My two Springer Spaniels and my son's little dog have used the 1000 Hills boarding, day care, and grooming facilities several times over the past two years. I have several friends who leave their dogs there as well.

I have nothing but praise for their staff and their facilities. When there have been incidents (one time one dog had a sore on his nose), I have been informed of them promptly. They always greet the dogs by name, move them into different areas when there is any potential of issues with other dogs, and call us if they have any questions. I feel completely comfortable leaving them there and get complete reports when I return.

The dogs are happy when I leave them there and happy when I pick them up. I recommend them without reservation.
Sarah M

Morgan Hill, CA

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#8
Nov 20, 2012
 
11/19/12 There was a fire in their boarding facilities that burnt 3 dog houses and killed 7 dogs. Reported cause is most likely an electrical issue. PLEASE research before leaving your pet there.
Also, My dog was there for about a week (last December) and came with scratches on her belly. She loves playing with other dogs and gets very excited so it may of been partially her fault; however, it would appear that the dogs are not watched as carefully as they should be.
Also, she is up to date on her shots and caught Giardia here "Dogs become infected when they swallow Giardia that may be present in water or other substances that have been soiled with feces". Perhaps the water or kennel are not as clean as it should be.
Overall, I would not go back.
Alex

Redding, CA

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#9
Nov 21, 2012
 
I was not aware of the fire that happened. Since I started this topic about I have heard of several other instances of animal neglect. Maybe this fire will open up the eyes of many thay unaware of how dangerous it is to leave your animals unsupervised in others hands.
As in any business its about profit and I wonder how these owners will be compensated for thier loss. I hope they don' end up with a phone call from a police officer like what happened to me threatening me that they will press charges if I tell my story to the public.
Alex

Redding, CA

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#10
Nov 23, 2012
 
I heard they were using heating pads and that may of been the factor that caused the fire. How stupid is it to use something electrical around animals that like to chew just about anything. Not to mention rodents love to chew threw electrical wires. We see this on car electrical systems all the time.
Talking about stupidity. Who ever came up with this idea shoud be brought up on charges if the units were not up to code. But then again maybe there are no building codes to protect your animals.
Thousand Hills Pet Resort

Paso Robles, CA

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#11
Nov 23, 2012
 

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During the early morning hours Monday, Nov 19, 2012 a fire broke out in a kennel at Thousand Hills Pet Resort.

An employee immediately notified CAL Fire and directed a hose on the structure and protected adjacent kennels. Sadly 7 dogs were lost.

Our staff is deeply sorrowful for the loss of these precious animals and our hearts and prayers go out to their families.

We have been trying, as best we can, to care for our staff, and friends and families during this sad time.

We are doing everything we can to learn and increase safety in any area we can.

Thousand Hills Pet Resort is a non-profit organization whose founder is retired from law enforcement and emergency medical services.  He works for the foundation full time and volunteers 100% of his time.  ALL proceeds from the Pet Resort fund a local non-profit.

The cause of the fire has not been determined.  Comments stating otherwise are merely  speculation and gossip. Heating pads that were used were specially approved for K9 use.

We agree that anyone considering us to care for their pets to do their research.  We have an impeccable record with San Luis Obispo County Animal Services. Also, we encourage every pet parent to tour our facility and offer a free day of daycare to ensure that the pets and their people are comfortable with the resort.  Customers are able to see as much of the facility as they want and if they have a reservation, they can see the actual room where their pets will be staying. 

WE DEEPLY CARE FOR EACH OF YOU AND THE PETS YOU TRUST US WITH.

As for the other comments from Sarah, the dogs who stay at Thousand Hills Pet Resort for boarding or for daycare are out in yards with other dogs playing all day.  Like with children on a playground, when dogs are having a good time, injuries are always possible, no matter the level of supervision provided.  We check every pet daily from nose to toes as their safety and well-being is our number one priority. 

Giardia is most commonly caused by dogs drinking water from lakes or streams, not from water buckets.  Giardia can also be spread when a dogs eats the feces of another infected dog. While rooms are disinfected between each dog’s stay, the dogs are in the yards with the other dogs during the day.  We clean each water bucket and the yards 3-4 times a day. 

For more information about Giardia, please visit the following website:  http://www.dog-health-guide.org/causesofgiard... .
Alex

Redding, CA

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#12
Nov 24, 2012
 
Since it is the local news stations and newspapers that are reporting that it was most likely caused by faulty heating pads and since one would suspect that the news got the information from the fire department that did the investigation one would have to assume this is reliable information.
Then again if it was not caused by heating pads then one would assume the dog houses have faulty wiring. And if thats the case then it has to be assumed that the codes that are followed are not safe for pets since pets cannot and do not know how to react when something like this happens.
So the question still stands. When our dog was injured at Thousand Hills and we were not compensated at all for the $1800 vet bill one would have to assume that this company does not take injury's too serious.
Alex

Redding, CA

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#13
Nov 24, 2012
 
Here's somthing that I found interesting in another News article on this subject.
MaryMalone
says: 11/21/2012 at 12:28 pm
There’s a few things the owner of the Thousand Hills Pet Resort probably doesn’t want the owners of the dogs boarded there to know.
Also on the property is the Alpha Academy Mentoring Program for “at-risk” young men, ages 18-22. By “at risk,” they mean:
***Men who have been arrested and were currently on probation.
***Men who are at risk for being involved in the justice system.
***Men who are at risk for being incarcerated
The “at risk” men worked for free at the Thousand Hills Pet Resort, doing very “hands-on” work with the animals (which includes grooming), as well as working on construction, planning and operation of the pet resort.
The “at risk” men in the Alpha Academy lived on-site. I would bet these “at risk” men are the staff that were supposed to be in attendance of the boarded dogs at night.
I think it is all well and good to help “at risk” anybody, but I think the owners of the animals boarded there should have been clearly informed of the backgrounds of the people tending to their animals.
I also wonder if the fact that the staff depended upon to attend the boarded animals overnight were “at risk” men made the likelihood of an incident, like the dogs burning to death, more likely. I guess it would depend on what they had been arrested for. For instance, does “at risk for being incarcerated” mean a past history of drug use?
Still, it just doesn’t seem right that the owners of the animals weren’t informed.......
Maybe this is the reason I was contacted by the police dept. They had friends on the inside.
Mary Malone

Turlock, CA

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#14
Nov 27, 2012
 
Alex Bou wrote:
Thousand Hills Pet Boarding almost let our dog die.
Be aware that when leaving your animal at a facility for pet sitting you are signing a form that releases the facility from any responsibility if the animal becomes injured.
Our story is from about a year ago we left our Shih-Tzu at a pet boarding place called Thousand Hills over by the airport in San Luis Obispo . It sounded great, they offered outside roaming for the animals.
Our story begins when we picked up our dog. They brought our Shih-Tzu to us by carrying him to us. The dog could not walk and had several lacerations on his body.
He obviously was attacked by another dog.
The person on duty stated our dog was attacked 3 days before. In the forms we had signed we had left an emergency number to be contacted at. No one called us to inform us. The facility stated to us that they have no responsibility in paying for the medical help our pet needed.
Our dog suffered internal injuries and would of died if not for us returning from our trip when we did. The bill for the animal clinic was approximately $2000. They refused to pay it.
When I complained that I would do something like this I was told I would be sued or arrested. They actually called the Sheriff and I received a call from a Sheriff’s officer stating that because I asked them to pay the bill, or I would put out flyers tell people of what happened that they would file extortion charges on me. I have had comments on how people believe that maybe the call was from someone impersonating an officer but I called the sheriffs office because I had the message to call so I know I was talking to Officer Jones because the receptionist transferred me.
I am writing this so people can be aware of what could happen when leaving your loved ones in someone else’s hands. So many people rely on this service but are not aware that they are signing their pet’s life away if something goes wrong.
This dog belongs to my in-law and we came back from our trip before she did so we were the ones that picked up her pet. Luckily she did not have to deal with this right away. She is in her mid 70’s and this really would have been a shock if she saw her pet in that condition. For a business to put an elderly thru this stress should be criminal. We paid for peace of mind when we took our trip. What we received for the fee we paid was mental anguish and financial debt and a pet that has never been the same.
I have posted this several times over this period and have received a couple dozen responses from other people stating this has happened to them also, or to friends they know..
Thousand Trails should be put out of business. A class action lawsuit should be brought against them.
By the way I have had nothing but good recommendations from people about Happy Tails in San Luis Obispo . We just left out two shih-tzu.s there this week ,.
I am by no means advertising for any pet boarding facility but finding a reputable one is still important for all of us. Only by word of mouth can we all make the best choices for out pets
I am so sorry to hear about the attack on your little one! Thankfully, you found out before the horrible fire that happened a week or so ago. If Thousand Hills spent as much money making its facility safe as it did tarting it up with painted wooden kennel shacks and unnecessary cutesy landscaping, there would be 7 dogs still alive today.
susan hamar

Citrus Heights, CA

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#15
Jun 19, 2013
 
I at first had a positive experience with leaving my dog there. That changed. The first incident was when another dog bit Gracie on foreleg. It became infected,and the vet bill wasn't too bad. Gracie was not at fault. Soon after though,they said she wasn't allowed to mingle too much,because she didn't like female dogs.then I came back from a four day trip and was informed that due to so many dogs,especially alpha females,that Gracie was kept in her kennel for three of those days. Plus,they ignored her because she pooped and peed on her blanket. That was it for me. Kyle was ok as manager,but it went downhill from there

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