Beware of Oakley USA products, bad wa...
Pissed

United States

#22 Dec 21, 2008
Yep, Oakley indeed SUCKS... I have a pair of half jackets bought in may of 08, it is now dec 08, and the left lens is CRACKED, spidering from the corner of the nose, and just like the rest of you they won't help. Not evern 8 months old, never been dropped, or even put in my pocket, and the lense is cracked. Dipsh*ts at the store kept looking at it saying I wonder if its just scratched, ohh.. no your right its cracked. but still flat out refused to help.

I have had many different brands of sunglasses, but none have ever broken so fast and cost me so much money.

Needless to say I will never buy oakley anything ever agian.

(and these are supposed to be safety glasses? Yikes)
elkto

Napoleon, OH

#23 Jan 23, 2009
How about a pair of $200 H.I. Amber Polorized A-Frame Goggles that fog between the lens. Customers service will cause them to be out of my possession for a month.

I do not see how anybody serious about snow sports could count on these guys.

Still waiting on delevery of personalized A-Frames ordered months ago.

Just a thought, maybe Oakley should move some of their marketing money towards Customer Service. Spy is about to eat their lunch.
GLENN

San Jose, CA

#24 Jan 25, 2009
Jim wrote:
I am informing everyone about a problem I have encountered with Oakley.com . In October 1997, I bought an Oakley backpack from a Oakley retailer, paying full price. Color black.
Back in April 2000, I had contacted Oakley that my backpack stitching was coming undone and color was fading away. Oakley customer services, said send us the backpack and we will fix it. They said the product was guaranteed for a lifetime. They fixed the pack and I was left feeling happy again after they fix it for me.
Now in November of 2006, I had a different issue with Oakley. This time when I called Oakley I said my backpack zippers were broken as they needed to be repaired,. Yet Oakley customer service said, we donít offer repair on our products, in fact they send they repair nothing. They only said we offer a 90 day warranty from the date of purchase, thatís all. Well I said to their customer service that they repaired the same backpack before 6 years ago and it was fixed, how can that be(?). As they had the information on their computer from April 2000, they fixed the bag but were denying it. I said I donít understand, I bought this backpack with a lifetime warranty and they said, noop, no warranty, we never had a warranty.
Well as expensive as Oakley is, how can they not offer a warranty on expensive luggage? This is considered camping outdoor equipment and they competitor who make the same products are guaranteed for life.
Jim sold oakley more than a year ago. He is a great guy and started selling out of the trunk of his car, making him a billionaire. New owners not so great.
Roderick Seurattan

United States

#26 Mar 14, 2009
Amy girlfriend purchased.a custom pair of flak jacket and I got them yesterday, the Oakley simbil is falling off and the lens has a chip what the fck is wrong with this company this is my first and last Oakley product I will ever own I hope they will repair it. My girlfriend Ordered it from Oakley.com
john

Peoria, AZ

#27 Mar 17, 2009
I bought a hp loptop three years ago & I'm glad never bought or paid for an extended warranty. It is a waste of money & if you buy it new I recommend to let the pc run in burn out test for 48 hours. If the pc showed no abnormal symptoms that mean you will be fine for the next two years & it depend on how you care for your pc. If you are one of those geek that simply to stupid or to careless or don't give a crap on what you have, by all means get an extended warranty. I work as an engineer for 12 years in technology industry & all semi-conductor, pc processor & pc manafucture have done extensive burnout test in all their pc before reaching the market. Lemons do exist & that is why for the first 48 hours it is crucial for any pc owners to verify any problem on their new pc.. Retailers will squeeze every dollar out of consumers to make a buck but extended warranty should any pc manufacturing have in place in all pc. The Japanese have better attitude & they do not like a consumer to waste money & they take pride on their pc. Manufacturing warranty is all anyone need & any warranty beyond is a waste.
readit

Yigo, Guam

#28 Mar 29, 2009
arnold wrote:
wow.... all of you need to read the warranty information when you get your sh**... life time guarantee that sounds like something the retailer would tell you to close a sale!!
this goes for any manufacture, always read the fine lines. question: do you read the terms when your signing a legal document, i sure in hell do. you could be signing your life away haha!
smucks!
Lifetime warranty is not a sales gimmick, it's in the fine print. I have read it! Never have problems with warranty issues before but after the change in ownership, lifetime warranties on eyewear won't be honored. Don't buy Oakley!
sinderala

Shenzhen, China

#29 Mar 31, 2009
there is no warranty information for most of the products on bigtimekicks.com , be carefull, but there is 1 year warranty for iphones
unhappy

Framingham, MA

#30 Apr 24, 2009
I've had several pairs of Oakleys before. Previously they would fix things for free or a reasonable charge. I bought a new pair of the half jackets, and the lenses scratched almost immediately. They wanted $70 to replace one lens. I told them to keep the glasses. I'd love to buy USA made, but not with the current lousy service
Oakley is Very 90s

Rio De Janeiro, Brazil

#31 Apr 29, 2009
move on..stop jolding on to 1997....and if a retailer says something to close a deal in an oakley store are they not still representing the company?
Another One

Philadelphia, PA

#32 May 26, 2009
Same service here. I bought a pair of Oakley Titanium sunglasses [ near $300 ] in 2006 which came with a registration card and lifetime warranty note. Last week I noticed some of the paint on the frames fading and chipping. Called Oakley - provided registration card number and I was told they would fix them BUT.... it would cost $75. Nice, Way to hold up to your end of the agreement Oakley. Lifetime warranty my a$$. I like their stuff but will not buy again - no reason to pay those prices if product in not supported.
Scooter

Berkeley, CA

#33 May 29, 2009
never again wrote:
When I bought my Juliet sunglasses they told my to register them on their site , wich I did , now they are loose in the middle (worn out), there are no adjustments that can be made , of course they don't want to fix them .(when I bought them they were in a lifetimewarranty), I will never buy from them again,
Oakley has not offered a " lifetime warranty" since the late 80's. The warranty for eyewear is 30 days. The tune-up cost for the Juliet is very reasonable. Get over yourself
Matt

Keller, TX

#34 Jun 3, 2009
Yes read the fine print very closely. I like many Oakley products. Except my last pair of shades. Oakley customer service is terrible. The in-store help is pathetic...thank you Oakley at Stone Briar in Frisco, Texas. What I mean is thanks for nothing.
Zoojeeper

Kippa-ring, Australia

#35 Jun 19, 2009
OAKLEY were bought by an italian optical company called LUXOTTICA a couple of years ago for 2.1 billion. Luxottica now owns Oakley, Ray Ban, Arnette, Prada, Killer Loop, Prada, Versace, Dolce Gabbana, Mui Mui, Vogue brands to name a few. They also own the Sunglass Hut retail outlets worldwide. Here in Australia they now own the Bright Eyes chain (formerly the biggest Australian chain) and optometrist chains OPSM, Laubman and Pank and Budget Eyewear, effectively a monopoly. I have worked in the sunglass industry for 20 years and have many friends who have worked for Oakley, so a few truths hey? Oakley are manufactured in China and assembled (snap lock arms, cheap & easy) in Southern California, using cheap Mexican labour. Thats how they get the MADE IN THE USA tag! On average OAKLEY sunglasses cost about 18c to produce. Thats average, some cost less, some cost more.....not much more but. Oakley use the cheapest materials possible and design the style to suit. The reason they look different, examples: the arms on some are thick and round that when broken have an inner core. If they used a quality plastic (oxymoron I know, but there are differences) they wouldn't have to design it like this. XMetals, these are the worst, same principle as the arms, because the metal is such a low grade they have to make the arm extra thick to sustain it. A lot of the new styles are using a cheap polypropolene for the frames. The same cheap polypropolene used in ALL the Gas station and drug store $5 sunglasses everywhere. Basically the cheapest material available, but finished to a high standard so they look like quality. That is why copied Oakleys are so hard to spot. All seconds or faulty stock is shredded because it is not worth anything. In Australia, as I am sure it is worldwide, when a sportsperson gets on TV with their Oakleys on, they get a cash incentive (used to be $200). Have a look next time to see how they make sure they have them on. A basic sponsorship package consists of 12 pairs of sunglasses, and $2000 worth of merchandising. Where does all the funding for this come from...? Why you, the clueless consumer. Now for the new info, as of 2009 Oakley (and all Luxottica products) no longer repair ANYTHING! If it is a warranty they will replace it with a brand new pair, but after the warranty expires (12 months, always been 12 months too. The lifetime thing came from the original EYEJACKET style which had a faulty arm, and stores were supplied with kits of arms to replace when customers came in. But they redesigned after they had sold all the faulty ones and halted the replacement procedure) No more repairs. Basically buy a new pair and thats it.

Oakley are Marketing first, Legal department second( to chase any copyright infringements, no matter how small, worldwide) Design third and quality of product last. Oakley people are hardcore, so hardcore that they will not hear anyone speak badly of them. I get them in my store ALL the time. They ONLY wear Oakley, have NEVER had any problems with them. Yet these are the same people who look after them like they are gold. Most people don't treat their sunglasses too well, and if they pay a fair amount for them expect them to be able to handle the abuse. Basically in the industry OAKLEY are considered the biggest joke, yet only the Italian optical owners are laughing
smile dove

San Luis Obispo, CA

#36 Jun 21, 2009
Zoojeeper wrote:
OAKLEY were bought by an italian optical company called LUXOTTICA a couple of years ago for 2.1 billion. Luxottica now owns Oakley, Ray Ban, Arnette, Prada, Killer Loop, Prada, Versace, Dolce Gabbana, Mui Mui, Vogue brands to name a few. They also own the Sunglass Hut retail outlets worldwide. Here in Australia they now own the Bright Eyes chain (formerly the biggest Australian chain) and optometrist chains OPSM, Laubman and Pank and Budget Eyewear, effectively a monopoly. I have worked in the sunglass industry for 20 years and have many friends who have worked for Oakley, so a few truths hey? Oakley are manufactured in China and assembled (snap lock arms, cheap & easy) in Southern California, using cheap Mexican labour. Thats how they get the MADE IN THE USA tag! On average OAKLEY sunglasses cost about 18c to produce. Thats average, some cost less, some cost more.....not much more but. Oakley use the cheapest materials possible and design the style to suit. The reason they look different, examples: the arms on some are thick and round that when broken have an inner core. If they used a quality plastic (oxymoron I know, but there are differences) they wouldn't have to design it like this. XMetals, these are the worst, same principle as the arms, because the metal is such a low grade they have to make the arm extra thick to sustain it. A lot of the new styles are using a cheap polypropolene for the frames. The same cheap polypropolene used in ALL the Gas station and drug store $5 sunglasses everywhere. Basically the cheapest material available, but finished to a high standard so they look like quality. That is why copied Oakleys are so hard to spot. All seconds or faulty stock is shredded because it is not worth anything. In Australia, as I am sure it is worldwide, when a sportsperson gets on TV with their Oakleys on, they get a cash incentive (used to be $200). Have a look next time to see how they make sure they have them on. A basic sponsorship package consists of 12 pairs of sunglasses, and $2000 worth of merchandising. Where does all the funding for this come from...? Why you, the clueless consumer. Now for the new info, as of 2009 Oakley (and all Luxottica products) no longer repair ANYTHING! If it is a warranty they will replace it with a brand new pair, but after the warranty expires (12 months, always been 12 months too. The lifetime thing came from the original EYEJACKET style which had a faulty arm, and stores were supplied with kits of arms to replace when customers came in. But they redesigned after they had sold all the faulty ones and halted the replacement procedure) No more repairs. Basically buy a new pair and thats it.
Oakley are Marketing first, Legal department second( to chase any copyright infringements, no matter how small, worldwide) Design third and quality of product last. Oakley people are hardcore, so hardcore that they will not hear anyone speak badly of them. I get them in my store ALL the time. They ONLY wear Oakley, have NEVER had any problems with them. Yet these are the same people who look after them like they are gold. Most people don't treat their sunglasses too well, and if they pay a fair amount for them expect them to be able to handle the abuse. Basically in the industry OAKLEY are considered the biggest joke, yet only the Italian optical owners are laughing
Thanks Zoojeeper for the very informative post.

So what brand of sunglasses for women would you recommend, because I need to go buy a new pair of sunglasses??

?
Fake Lee

Mentone, CA

#37 Jun 21, 2009
Jim wrote:
I am informing everyone about a problem I have encountered with Oakley.com . In October 1997, I bought an Oakley backpack from a Oakley retailer, paying full price. Color black.
Back in April 2000, I had contacted Oakley that my backpack stitching was coming undone and color was fading away. Oakley customer services, said send us the backpack and we will fix it. They said the product was guaranteed for a lifetime. They fixed the pack and I was left feeling happy again after they fix it for me.
Now in November of 2006, I had a different issue with Oakley. This time when I called Oakley I said my backpack zippers were broken as they needed to be repaired,. Yet Oakley customer service said, we donít offer repair on our products, in fact they send they repair nothing. They only said we offer a 90 day warranty from the date of purchase, thatís all. Well I said to their customer service that they repaired the same backpack before 6 years ago and it was fixed, how can that be(?). As they had the information on their computer from April 2000, they fixed the bag but were denying it. I said I donít understand, I bought this backpack with a lifetime warranty and they said, noop, no warranty, we never had a warranty.
Well as expensive as Oakley is, how can they not offer a warranty on expensive luggage? This is considered camping outdoor equipment and they competitor who make the same products are guaranteed for life.
Bro, Oakley sold out about a year ago to the sunglass monopoly that manages SGH (sunglass hut/lens crafters). That's when things started going south.
Zoojeeper

Brisbane, Australia

#38 Jun 23, 2009
Hi smile dove, women's fashion is a bit of a minefield as most of the good sunglasses out there (ie good lenses ad frames) tend to be designed for men and the female orientated brands only really concentrate on the style. I usually tell people you have a choice, Latest styles/average lenses vs average styles/great lenses! If it's a fashion labelled brand it isn't going to be a great lens, its not what they are focusing on. In 2-3 years any style within those brands is gone and there is a complete new range. Yet the good lens company tend to move a lot slower, waiting to see what styles are functional and will hang around for awhile. It also depends on what materials you are after. Glass is by far the best lens material to look through, but as in lens materials there are advantages and disadvantages to both. 90% of all major brands use polycarbonate. It's cheap, easy to use and stable to look through, but it's easy to scratch. Glass is flawless to look through, hard to scratch (yet if you do you can get it polished out),but it can shatter or crack if dropped, are heavier and can't be wrapped very much or used in frameless styles. Most CHEAP CHEAP sunnies use acrylic which is a terrible lens material, unstable, cracks, chips and scracthes easily and fatigues your eyes. CHEAP CHEAP polarised sunglasses use a vinyl lens which is ok but if not fitted well can distort.
As for brands, Maui Jim are good, Vuarnet or Zeiss if you can find them are excellent. Revo have a good reputation but are once again in the Luxottica stable. If you can find them in the US is an Australian brand called SPOTTERS. Easily the best I've seen in 20 years and what I wear. They are all polarised, use grillamide(type of nylon, VERY RESILLIENT) for their frames and their lens range includes Glass, polycarbonate and a material called chemical resin(marked on the glass usually as CR90). The best lens material in my opinion. Light, tough, very scratch resistant, flexible. Daily I trash my pair just to show people how good they are. I bash the lenses on the counter and throw them HARD across the shop and after 15 months still no scratches.
Some advice, if you really want a fashion brand pair and you are looking at PRADA or VERSACE or D&G or any of the Luxottica brands, check out a range called VOGUE. They are the same quality, usually a quarter the price and do the same styles with slight alterations ie no badge. Look up the Luxottica website and look at the all the brands that they have and then just look for something else. Smaller companies tend to build a better product and give much better service. I'm sure in the US you have a larger range of brands, but the conditions in Australia are incredibly harsh and a lot of the international brands don't tend to cut it down here. I'd certainly look for something polarised (cuts out glare/reflected light which is what gives the most problems. Reflected light can be up to 200 times brighter that normal sunlight.) Grillamid/nylon or acetate frame and glass lens. Knowledge is power, the more you know, the better your judgement. Good luck :)
JAY MENDOZA

United States

#39 Jun 23, 2009
Oakley is crap, pure and simple. They have always had cheaply made products that sold for top dollar, but the good part was Jim honored his warranty and treated his customers like gold.....well no more, sorry to say.

In 2005 I bought Oakley prescription Titanium glasses with a lifetime warranty(still have warranty paper) Anyway, I accidentally stepped on them and Oakley replaced the frames, no questions asked, for free. Then later the screw and lens fell out, so I had to purchase new lenses at the optomitrist, but Oakley replaced the screw no charge. A year later(2008) it happened again and once more I was out the cost of new lenses but my VSP insurance partially covers a set of new lenses. I took the frames to Oakley and told them something was wrong as they same lens fell out due the screw not holding, the frame threads appeared partially stripped to me. They did not replace the frames but gave me a new screw for my optomologist to use when installing the replacement lenses. In February of 2009 it happened again, this time I was really annoyed. Yesterday Oakley told me there was no such thing as a lifetime warranty and they wanted to charge me for replacement frames. They were not very nice about and treated me as if I was trying to scam them. I got irate as I paid $300+ for the frames specifically because of the lifetime warranty. They told me I was basically full of s*@!t and they have never offered any lifetime warranty. Anyway, I asked if they had changed ownership because I had never been treated like this before at Oakley. I had to ask three times before I got a straight answer, which was"...ummm, well...yes we were bought out last year.." My response was"Well that explains things, and I'll be sure to tell everyone I know your warranty is no good, and you don't honor your past comittments to long time customers. I did not phase them in the least, they just don't give a damn anymore. Don't buy Oakley, you can get better quality and service at a cheaper price elsewhere. The one and only thing Oakley had over everyone was their no questions asked garuntee, and now even that is no good.
wilsa

Stockton-on-tees, UK

#40 Jun 24, 2009
So i best just forget about gettin' mine serviced for nowt then?? s'pose i best get my hand in my pocket & cough-up...... "aint life a bee-yach"
I have heard that the price is reasonable to service 'em anyway, so not a total loss eh??

Since: Jun 09

Australia

#41 Jul 6, 2009
SERVICE YOUR GLASSES? This shouldn't cost you a thing, as it is only tightening the screws (if they have any) making sure they are straight. DO NOT PAY FOR THIS!
Z-Man

Royal Oak, MI

#42 Aug 1, 2009
Oakley customer service is the absolute worst. I can't even get my password reset on their site. I think the best thing to start doing with Oakley is to start filing issues with the Better Business Bureau. The individual consumer will get nowhere because all you get is some order taker on the phone who can't do anything for you but take an order and the supervisors never return your calls. Also, if anybody has some server space available, it would be great to start an I-Hate-Oakley or Oakly-Sucks website just to start giving this effort a bigger voice.

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