Besides the impact of e-book readers, maybe they shouldn't let people flop for hours on end reading books in the store and drinking an expresso. Buy and leave! They allowed people to treat them like the free public library, which is one reason why they went under and nobody wants to buy their culture of not making money.

This is the only retail store I've been to where they let people open the product and use the product, while sitting on the floor in the aisles where other people are trying to shop, all without paying a dime.