Extra: More complaints against Florida's SunPass system

Full story: WTSP Tampa Bay

Many drivers continue to tell us they are experiencing major problems with their SunPass.

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Mike

Lady Lake, FL

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#21
Apr 27, 2010
 
Well, I was on the phone all day yesterday with the courts, and spoke to several people, and I cannot get any help. They tell me that I need to fax a letter to the hearing officer and that it could take weeks if not months to get a response. This is keeping me from going to a driving school to get my CDL and working for one of the trucking companies that I applied for. The only thing stopping me is the points on my license from all the Sunpass garbage. And then I found out that if I dont get working in the next week or two at the VERY most that I will be thrown out of where I live. I am totally screwed and all because of Sunpass and there's not a damn thing that I can do about it. And I have NO money and cannot afford a lawyer, as all the savings has been depleted on bills. HELP?!?!?!
lisa

Brooksville, FL

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#22
Feb 19, 2011
 

Judged:

1

I am from IL i wont be visting Fl. anymore because of sunpass issue.Az is warm and just as nice same ca by Fl untill you get new rule over turned sun pass hassle i dont want on vacation
Skyway Bridge victim

Tampa, FL

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#23
Sep 13, 2011
 
I have had 10 violations from sunpass. I never received any violations notice. I changed my address with on the phone, but they were still sending them to my old address. HELP I have summoned to court for the past 2 and a half years and have had correspondences with Judges that will not listen and have threatened me in writing. My license is suspended for $10.00 in toll violations, they now want $3,000 plus plus plus.....with points assessed. I am one of those thousands of people that got caught up in that whole sunpass fiasco. What can I do? Can anyone help me?
Tom - USAF - Germany

Landstuhl, Germany

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#24
Dec 28, 2011
 
We moved from Georgia to Germany on Sept 2nd, 2011 (USAF). On Dec 28th, 2011, I received a bill from Florida Toll-by-plate for $14.50. I looked at the bill details on the internet and saw that it was for two toll violations on April 10th, 2011, with the locations in Florida. We lived in Georgia at that time, and were driving through that area of Florida on the dates they specified, so I won't dispute the validity of the violations (although I would never knowingly violate a toll, with my license plate plainly visible to anyone with eyes). The bill charged $1.00 for each violation, and a $2.50 administration fee. That's fine -$4.50 is a fair price for being stupid and driving through a toll. But the bill was for $14.50; turns out there were an additional four "admin charges", totaling an extra $10. The bill I received today was the FIRST bill I ever received. I called them and the employee said there's nothing they could do. Then I spoke to her supervisor; still, nothing they can do. In effect, they're saying I'm responsible for them being late contacting me. So then I spoke to her supervisor (the branch manager), and got her to drop the additional $10. When she (the manager) took a few minutes to look into it, she saw that there was a problem with the addresses on the first four invoices they sent out (no doubt, having to do with us moving to Germany - although we didn't leave our Georgia house until four months after the violation, then for three months afterwards had mail forwarding active). Anyhow, my point is that initially they would have screwed me - but going up their chain of supervision until I got someone with authority (and common sense) finally solved the problem.
Skyway Bridge victim

Tampa, FL

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#25
Dec 29, 2011
 
Way past Sun Pass Supervisors--they have suspended my license, tried to work it out with the Judge, I then talked with Sun Pass again --2 weeks ago, said it has already gone thru court and there is nothing they can do----
Frustrated

Boynton Beach, FL

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#26
Apr 5, 2012
 
Well Well well it seems I'm not the only one. I got a ticket for suspended license to my suprise and couldn't understand why until I called and found out it was sunpass toll violations 4 of them (was there on business for two days) that I didn't realized I bypassed I called sunpass and because this happened back in May it went to the courts I told them I never recieved notices in mail found out they had the wrong address but it was to late. They are now $166.00 each!! It was my first toll violation I don't own sunpass cause I don't need them where I live. You can get away with muder with the "stand your ground" laws but god forbid you run a toll here. How much you want to make a bet they don't even read these forums.
Dan

Clermont, FL

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#27
Apr 11, 2012
 
My car was destroyed and I had a sunpass mini. Now a year later they are saying the car I dont even own went through four tolls and I need to pay them even though I canceled the mini after my car was put as total loss. Instead of just fixing the problem they are going to review the call and still try to charge me.
mike

United States

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#28
May 13, 2012
 
i understand how all you feel i have a sun pass for 5 years i got 30 plus tickets for not paying tolls
i call sun pass and they look into it and they said
they would take of the tickets since my account was in good standing but they told me to get a new pass
and since maybe something was wrong with mine.so i did but then 5 more came in later and i call sun pass and since i got a new sun pass they tell me they have no record of the last account so there nothing they can do so then i went to court and that was a joke too they want to pay 318.00 per ticket
if there anyone out there that knows of a lawyer who can be of help please let me know
mara

Homestead, FL

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#29
Sep 6, 2012
 
we are now in 2012 and īm also looking for somebody to explain me how yo we can fill a claim against the sunpass system!!, i still donīt get it!! why nobody has done anything against them!!, they are stealing from us, tolls are not unlegal!!
Skyway Bridge victim

Tampa, FL

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#30
Sep 7, 2012
 
Something has to be done, I still have a suspended DL and can get no assistance from anyone!
Ten dollars in tolls is now close to $3,000 for court costs, fines and reinstatement of DL? WOW, and Obama gives millions to thiefs regularly...what a heck of USA we have here!
Rob

Orlando, FL

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#31
Sep 10, 2012
 
I have no tickets, a clean driving record, own a transponder and pay my sunpass tolls.

Sunpass has been sending me violations that someone is committing with a license plate number that was registered in my name years ago. I have faxed and provided proof that it is not me and gone to the DMV to make sure the tag is officially listed at lost. Sunpass does not care. They have my name and now they are trying to get my license suspended because I refuse to pay violations that I have nothing to do with.

Sunpass say there is nothing they can do. I spend days on the phone and providing documentation. I am so frustrated. This is so wrong and un-american. This is a total injustice! Now I must hire a lawyer to defend myself! This is the worst case of abuse that I have experienced in my life.

All the individuals at the call center (Gloria, Cary, Orlando and their leader Mildred) do not care that it is not me. They simply want me to pay for somthing that I did not do. I am sick over this and considering legal steps. Sunpass used to seem like a great thing, but wait until somebody uses a tag that was once in your name and you will wish you were never born. Sunpass is a dictatorship with the power to ruin your life.
Rob

Orlando, FL

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#32
Sep 10, 2012
 
I sent a copy to Gov.Rick Scott, you want my vote then show me what you are made of!
Teed off

Santa Rosa Beach, FL

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#33
Sep 11, 2012
 
I live in north florida and have not been on any toll roads in years. I did I have a boat trailer with a florida tag that had 819-JYH. I sold the boat last year and told the tag office about the problem that i have been having for 2 years. I destroyed the tag.
I continue to get ainvoices about every 60 days.
The photo always shows the same vehicle as beeing a chevy s-10 that also has "AMAYA Pool Service" on the tailgate with the only readable numbers on the tag being 819.

I have been complaining for 2 years and i am really tired of dealing with this. I have called and sent numerous e-mails about this. Each time they tell me that it won't happen again. Then it does. How can i stop this?
Robert Kracker

Orlando, FL

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#34
Oct 7, 2012
 
Back in April, I started receiving notices from Sunpass for Unpaid Toll Violations for a vehicle I do not own and a Tag that is not mine.
I called Sunpass and told that there must be a mistake. That it is not me, my tag, nor my vehicle. The lady at the call center said thank you very much, we will make a note of it. A few weeks later, I started receiving notices for more Unpaid Toll Violations. Again, I called the Sunpass call center and a lady there said, it must be an error, they will take care of it.
A month later I started to get Uniform Traffic Citations for eluding and evading tolls. I could not believe it! I called the call center again and they said that apparently the Tag must be registered to my name and to go to the DMV office and find out. I went to the DMV office and received a print out.There was a list of vehicles of I owned over the last 20 years, but the Tag number in question was not assigned to any Vehicle ID Number, Year, Make, Color or Title Number. Yet it was on the list just by itself. I asked the lady at the DMV what to do and she said to declare all the tags as lost or stolen. Well, I did that and faxed all the information to Sunpass. They said they would take care of it. Next thing I know, I am receiving advertisements from Lawyers offering to defend me. I called Sunpass again and they stated that they had sent the violations to Broward and Miami Dade courts for prosecution. I was speechless! They said, I just had to go to the court dates and maybe the Judge would toss it out. I waited for a notice for a hearing, but no such notice came. The other day I go to my mailbox and there is an order of suspension of my driver's license unless I pay the fine with penalties by 10/23/2012! Now I am literally out of my mind over this. How can it be that I can have my license suspended with a clean driving record? To further aggravate my circumstances, I am a FAA pilot and Flight Instructor and if this situation is not remedied I face additional sanctions from them as well! Now they are trying to interfere with my ability to make a living. I have written letters, faxed, spoke to Sunpass again and again and they say there is nothing they can do. This is so un-american. I have written a letter to the Governor's Office. No response!I have filed a complaint with the Florida Dept.of Consumer Protection and nothing happened. I am literally being taken for a ride. Most people would say, well no problem, just pay the $168.00 fine, but they are adding to the pile and there is no end. A lady named Veronica called me and threatened to pass more violations on to the courts if I did not pay. Just to get some relief I paid $2.00 over the phone under protest and she said that those would not be passed on. The problem for me is, that I took a hard hit during the Economic Crash. I lost all 3 houses in Broward, all my savings. I am currently on food stamps.I live in Central Florida. I do not have the resources to hire lawyers, pay fines, drive to Broward and Miami Dade to get all this straightened out. The company I was flying for went bankrupt. I lost my job. I currently make about $400 a month giving flight instruction to aspiring pilots locally and I really am on my hands and knees. Last night I could not sleep one hour because of tossing and turning and agonizing over this. I do not know what to do!This is my reward for being a good citizen, owning a transponder, paying my tolls. Working hard to pay my way through college and university to get my masters' degree in aeronautical science from Embry Riddle University. I am a Florida Notary since 1993, always in good standing and now my petty existence is being threatened by the State of Florida for something I did not do. The vehicle I drive is a 1990 Ford Ranger pickup, no A/C, no Radio, split tire, stick shift with a broken windshield where the water leaks in every time it rains.The vehicle in the Toll Violation pictures is a black, late Model Mercedes 430.
Robert Kracker

Orlando, FL

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#35
Oct 7, 2012
 
Back in April, I started receiving notices from Sunpass for Unpaid Toll Violations for a vehicle I do not own and a Tag that is not mine.

I called Sunpass and told that there must be a mistake. That it is not me, my tag, nor my vehicle. The lady at the call center said thank you very much, we will make a note of it. A few weeks later, I started receiving notices for more Unpaid Toll Violations. Again, I called the Sunpass call center and a lady there said, it must be an error, they will take care of it.
A month later I started to get Uniform Traffic Citations for eluding and evading tolls. I could not believe it! I called the call center again and they said that apparently the Tag must be registered to my name and to go to the DMV office and find out. I went to the DMV office and received a print out, and there was a list of vehicles of that I owned over the last 20 years, but the Tag number in question was not assigned to any Vehicle ID Number, Year, Make, Color or Title Number. I asked the lady at the DMV what to do and she said to declare all the tags as lost or stolen. Well, I did that and faxed all the information to Sunpass. They said they would take care of it. Next thing I know, I am receiving advertisements from Lawyers offering to defend me. I called Sunpass again and they stated that they had sent the violations to Broward and Miami Dade courts for prosecution. I was speechless! They said, I just had to go to the court dates and maybe the Judge would toss it out. I waited for a notice for a hearing, but no such notice came. The other day I go to my mailbox and there is an order of suspension of my driver's license unless I pay the fine with penalties by 10/23/2012! Now I am literally out of my mind over this. How can it be that I can have my license suspended with a clean driving record? To further aggravate my circumstances, I am a FAA pilot and Flight Instructor and if this situation is not remedied I face additional sanctions from them as well! Now they are trying to interfere with my ability to make a living. I have written letters, faxed, spoke to Sunpass again and again and they say there is nothing they can do. This is so un-american. I have written a letter to the Governor.No response! I have filed a complaint with the Florida Dept. of Consumer Protection and nothing happened. I am literally being taken for a ride. Most people would say, well no problem, just pay the $168.00 fine, but they keep adding to the pile and there is no end. A lady named Veronica called me and threatened to pass more violations on to the courts if I did not pay. Just to get some relieve I paid $2.00 over the phone under protest and she said that those would not be passed on. The problem for me is, that I took a hard hit during the Economic Crash. I lost all 3 houses in Broward, all my savings. I am currently on food stamps and I have filed for Bankruptcy and I have my hearing October 17, in Orlando. I do not have the resources to hire lawyers, pay fines, drive to Broward and Miami Dade to get all this straightened out. The company I was flying for went bankrupt. I lost my job. I currently make about $400 a month giving flight instruction to aspiring pilots locally and I really am on my hands and knees. Last night I could not sleep one hour because of tossing and turning and agonizing over this. I do no what to do!
This is my reward for being a good citizen, owning a transponder, paying my tolls. Working hard to pay my way through college and university to get my masters' degree in aeronautical science from Embry Riddle University. I am a florida notary since 1993, always in good standing and now my petty existence is being threatened by the State of Florida for something I did not do.
I drive a 1990 Ford Ranger pickup, no A/C, no Radio, split tire, stick shift with a broken windshield where the water leaks in every time it rains. The vehicle in the Toll Violation picture is a late model, black Mercedes 430.
mario padilla

Miami, FL

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#36
Nov 1, 2012
 
sunpass buch of thief!! 50 cents they make it 150 dollars,when you call they say that the infraction was in certain date ,you pay the ticket and next month "surprised" another one which tha operator didnt see..they are better than houdini
riverrat

Blackshear, GA

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#37
Nov 14, 2012
 
I have not received a citation in the mail yet, as the lady at "SunPass" told me I would receive!! It has been a month since I went on the turnpike for the first time in 25 years!! Duh, I thought when I came to my exit, there would be a toll booth with a person to take the ticket and the toll!! So, I will try to send my toll to the address I found online.

Hope I can stay out of Florida as I had already gotten a speeding ticket in the town of Waldo in June of this year!!
Skyway Bridge victim

Tampa, FL

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#38
Nov 15, 2012
 
Over here in Tampa, Channel 8 was doing a story and I think possible if enough came forward and banded together, we could appeal to the the Gov. I will try to find out morn info from Channel 8 and see what they uncovered=---cross your fingers and toes.
NettaB

Kissimmee, FL

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#39
Jan 7, 2013
 
I received a notice from State of Fl Division of Motorist Services telling me that on 1/17/2013 my license will be suspended for running a toll violation on 5/19/12. The picture show a nissan van that i don't own and the tag show a plain personalized tag that say NETT but the last letter is unclear. My personalized tag is a U.S Army Veteran tag with a big army emblem before the 1st letter and at the time i drove a mazda protege'. I've had the same tag since 2006. The toll I supposedly ran is in Miramar. I don't even know where Miramar is and haven't left the Orlando area in 2 years since gas prices went up. How can I fight this so late now and how could they make a mistake like this? They should have checked my records before they cited me.
Tim In Maryland

Severna Park, MD

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#41
Mar 30, 2013
 
WTH...Can't the "smart" politians in Florida wise up and realize they're losing a mother load of revenue by not accepting EZ PASS state wide. I ride my Harley all over the US and am happy to pay my toll charges whereever I go with an EZ Pass mounted to the frame. The only state on the East Coast where it isn't accepted is FL. On a recent 2 week trip all over the state, I apparently ran 40 or 50 tolls. After a couple months, I received a Toll By Pate Invoice for running one toll. Guess I got a bargin. If FL officials expect out-of-state vacationers to purchase a temporary pass in order to avoid long lines at the toll boths, I would say the Sun has affected their ability to understand human nature. Thanks Florida for the discount!!

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