Daughter's Face Burned by Diva Spa and Nail Salon

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Angry Customer

Port Washington, NY

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#1
Jun 2, 2009
 
I brought my 13 yr old. daughter to Diva Spa and Nail at 240 Glen Head Rd., Glen Head this past Sunday to have her eyebrows waxed. She has had this done several times at other salons without ever having a problem. I left her in the treatment room for about 2 minutes with the woman doing the waxing to walk outside for a phone call. As I walked back into the salon, the woman was walking towards me, saying "I'm so sorry, so sorry, but I think I took skin off." I went into the treatment room to find my daughter in tears and big, red lines on her upper eyelids. The employee kept apologizing, saying she didn't know what happened, but she thinks she pulled skin off, my daughter would be alright in a few days after her skin scabbed over, and that she would not charge me for the waxing and the salon would pay for any medicine my daughter needed.
I was very upset, left the salon with my daughter, who was in a great deal of pain, and took her immediately to see a doctor. The doctor examined her and told me that she had 1st degree burns on her upper eyelids, and prescribed an antibiotic ointment. Three days later her eyelids still hurt, and she has scabs. Hopefully she will not have any scarring. I am in the process of filing a complaint against the salon with the NYS Dept of State Division of Licensing Services.
I am writing this as a warning to other residents. DO NOT GO TO THIS SALON!!! You are risking your health and safety by doing so. Please spread the word so that they do not injure anyone else.
Angry Customer

Port Washington, NY

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#2
Jun 2, 2009
 
I forgot to mention that I went back to Diva the next day and asked to speak to the owner. An immediate discussion ensued in Chinese or Korean between several employees who obviously recognized me from the day before, with one of them pointing to his eyebrows. A woman approached me, but would not admit to being the owner. She started opening the cash drawer, saying she was sorry and that "I want to pay you, I want to do something for you". They obviously knew they had screwed up big time, and were worried. I refused to take any money from them, told them they were irresponsible, they had burned my daughter, and that I would tell everyone I could to not give them any more business.
I have since found out that the owners are the subject of a federal lawsuit filed by several employees for unfair labor practices, basically paying non-English speaking women about $40 for a 10 hour workday with no breaks at this salon and another one they own.
Do we really want businesses like this in our community?
Angry Customer

Port Washington, NY

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#3
Jun 2, 2009
 
The following is a Newsday article written by Joseph Mallia on May 5, 2009:

A group of women who earn their living giving pedicures and manicures at Old Bethpage and Glen Head salons took up a new activity Tuesday - a sign-waving demonstration on the steps of the U.S. District courthouse in Central Islip.

They were bringing attention to what they said were abusive job conditions such as 60-hour workweeks with no overtime pay and no lunch breaks.

Then, a short time after the rain-soaked protesters put aside their placards and leaflets, they entered an eighth-floor courtroom where federal Magistrate Judge William D. Wall ruled that their labor-law case could proceed to trial.

"This case is about the exploitation of non-English speaking workers for personal financial gain," the complaint said.
Lawyers for the owners, Qixing Li and Guining Cui - who do business as Susan and John Lee - declined to comment. Court papers filed on their behalf deny the allegations.

Workers Siew V. Thong, Yue F. Xia, and Qiao F. Chen, filed suit against the salon owners whose shops have variously used the names Always Is Nails, Viva Nails & Spa Inc., Diva Nails and Lovely Nails.

The two salons are at 744 Old Bethpage Rd., Old Bethpage, and 240 Glen Head Rd., Glen Head.

The three women, all from Queens, said Chinese women in particular were exploited and some were paid as little as $40 a day for 10 1/2 hours' work.

It was no use seeking work elsewhere because such conditions for non-English speaking workers are the same at other nail salons on Long Island and the metropolitan area, said one of the women, Siew Thong.

"We have no lunch break, more than 10 hours a day, six days a week," said Thong, 35, of Flushing, the only one of the three who speaks limited English.

Thong said her pay peaked at $70 a day in September, when she was fired for complaining about conditions. Federal minimum wage and overtime law require more than $540 in wages for such a workweek, but instead she was paid $420 a week, she said.

The suit also says the owners "evaded wage and labor statutes by hiring non-English speaking workers for their Long Island nail salon[s]...(and) counted on the fact that recent immigrants would be more likely to work for unlawfully low wages without complaint."

The owners also forced the workers to pay for the shop's nail clippers and drills, deducting the cost of equipment from their pay, the complainants said. The Justice Will be Served! Campaign, which is sponsored by three different organizations whose membership is comprised of workers of different backgrounds, the Urban Justice Center in Manhattan, and the law firm of Covington and Burling of Manhattan are helping the workers with the suit.
ACCIDENTS HAPPEN

Covina, CA

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#4
Feb 23, 2010
 
I brought my 13 yr old. daughter to Diva Spa and Nail at 240 Glen Head Rd., Glen Head this past Sunday to have her eyebrows waxed. She has had this done several times at other salons without ever having a problem. I left her in the treatment room for about 2 minutes with the woman doing the waxing to walk outside for a phone call. As I walked back into the salon, the woman was walking towards me, saying "I'm so sorry, so sorry, but I think I took skin off." I went into the treatment room to find my daughter in tears and big, red lines on her upper eyelids. The employee kept apologizing, saying she didn't know what happened, but she thinks she pulled skin off, my daughter would be alright in a few days after her skin scabbed over, and that she would not charge me for the waxing and the salon would pay for any medicine my daughter needed.
I was very upset, left the salon with my daughter, who was in a great deal of pain, and took her immediately to see a doctor. The doctor examined her and told me that she had 1st degree burns on her upper eyelids, and prescribed an antibiotic ointment. Three days later her eyelids still hurt, and she has scabs. Hopefully she will not have any scarring. I am in the process of filing a complaint against the salon with the NYS Dept of State Division of Licensing Services.
I am writing this as a warning to other residents. DO NOT GO TO THIS SALON!!! You are risking your health and safety by doing so. Please spread the word so that they do not injure anyone else.

[I am sure she didn't wake up that morning and say hey.. I think I will burn a little girl today.. You are taking it very far. Accept her apology and never return]
ACCIDENTS HAPPEN

Covina, CA

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#5
Feb 23, 2010
 

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I am sure she didn't wake up that morning and say hey.. I think I will burn a little girl today.. You are taking it very far. Accept her apology and never return
drink some chamomile tea

Neptune, NJ

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#6
May 22, 2010
 
I SOOOOOOO agree with Sherman Oaks! Some of the people on the north shore of Long Island are truly sooo over dramatic and annoying.....people make mistakes....go drink some chamomile tea lady and get a life........I am sure your daughter is fine. Try yoga... find comapssion.
someone

Hollywood, FL

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#7
Jul 26, 2010
 

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I second that!!!! soooo agree with Sherman Oaks and Glen Cove! accident happens... I'm sure after the antibiotic treatment, that little girl is alright. no need to end someone's career. those people need to put a meal on their table at the end of the day for their family!
Sara

Smithtown, NY

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#8
Sep 8, 2010
 

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Accidents happen. It is not life threatening. To go and complain to the Dept. Of licensing is plain stupid. They apologized and tried to offer you money to compensate. That was there way of trying to rectify the situation. Your kid is fine! Do every other salon a favor and stay home and tweeze!
angrycustomer

Port Washington, NY

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#9
Sep 8, 2010
 

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Sara wrote:
Accidents happen. It is not life threatening. To go and complain to the Dept. Of licensing is plain stupid. They apologized and tried to offer you money to compensate. That was there way of trying to rectify the situation. Your kid is fine! Do every other salon a favor and stay home and tweeze!
Sorry - but I don't think causing facial burns in a salon is acceptable. These people are supposed to be trained and licensed and know what they are doing. They don't at this place. Obviously the people commenting here don't have daughters, or else they would understand. And if you DO have daughters - I feel sorry for them becaue they have mothers who are idiots.
angrycustomer

Port Washington, NY

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#10
Sep 8, 2010
 

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drink some chamomile tea wrote:
I SOOOOOOO agree with Sherman Oaks! Some of the people on the north shore of Long Island are truly sooo over dramatic and annoying.....people make mistakes....go drink some chamomile tea lady and get a life........I am sure your daughter is fine. Try yoga... find comapssion.
......find your spell check button. And just a tip - it is sooooooooo overly dramatic to write sooooooooo.
another professional

Troy, NY

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#11
Nov 7, 2012
 

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angrycustomer wrote:
<quoted text>
Sorry - but I don't think causing facial burns in a salon is acceptable. These people are supposed to be trained and licensed and know what they are doing. They don't at this place. Obviously the people commenting here don't have daughters, or else they would understand. And if you DO have daughters - I feel sorry for them becaue they have mothers who are idiots.
I personally work at a salon and i think the mother has every right to be angry. Anyone who works at a salon should no when it comes to wax you should always test it first. Put a dab of wax on your inner wrist and check to make sure if it is too hot. Therefore the mother has every right to be angry!
mothers fault

Port Washington, NY

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#12
Nov 7, 2012
 

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Why would you even bring your 13 year old daughter to have her eyebrows waxed..... Is it really necessary for a 13 year old female to have perfect eyebrows??? As a parent, you should protect your children. Not put them in any danger or situations where they may be hurt... Don't blame the place, blame the mother who put the child at risk...
EmeraldChild

London, UK

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#13
Apr 15, 2013
 
I am 13 years old and without telling my parents I bought wax strips and used it around my mouth. It was my first and also done without any supervision. I must admit it is very foolish of me. I did the same area 5 times, it ripped my skin of leaving me In pain, regret and denial. I got scolded by my parents, given a disinfectant cream to apply. After a school day of embarrassment and questions, dad said we should go to the hospital but I refused. Instead kept it moisturised with a vitamin E body butter then applied aloe Vera gel which really helps. My scan peeled fully after a cold compress. I was relieved. Though my skin is soft and not wrinkly anymore it was discoloured( darker than rest of the skin in the shape of a moustache)! I then bought Pallmets coco butter anti-ageing smoothing lotion which really helped to keep my face moistured and faded much of the contrasting skin within 2-3 weeks. My family & friends are supportive though
Cautious observer

Brooklyn, NY

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#14
Apr 30, 2013
 
mothers fault wrote:
Why would you even bring your 13 year old daughter to have her eyebrows waxed..... Is it really necessary for a 13 year old female to have perfect eyebrows??? As a parent, you should protect your children. Not put them in any danger or situations where they may be hurt... Don't blame the place, blame the mother who put the child at risk...
She is the mother of that child so she has the right to do as she wants as long as she isn't harming her. The child wants shapely eyebrows then so be it, it's a bit of pain for nicer eyebrows. Mind your own, never judge a mother because she does things you disagree upon. This is the very reason we live in the USA, FREEDOM.
To the mother: my mom owns a hair salon, barbershop and nail salon and I've learned that common sense can take you very far when dealing with people and especially young teens. When waxing, as others stated, you must test the temperature on your inner wrist. NEVER allow them to double dip and the only way you can assure this never happens us by remaining in the room with your daughter. This was your main flaw, you left her alone and unsecured. As humans we are flawed and make many mistakes so forgiveness is something we must all learn. File your complaint and never return there. Tell your daughter to tweeze instead of wax or even use a razor to trim them, necessity is the mother of invention. I don't agree that 13 is too young to have your eyebrows done but teach your daughter to be happy with what God has given her and to wait a bit before making huge decisions because everything has consequences. As a child my mom wouldn't allow me to shave my legs even though they were horribly hairy, I went along and did it without her approval and many cuts and ingrown hairs later I wish I would have listened. Speak to your daughter and be honest with her some things are best to decide when you get older.
I hope for all the best
tracy poaf

Lawton, OK

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#15
Jul 12, 2013
 
i dont care what you all think ,, if someone hurt my daughter who is a minor in any way you can bet i will sue to the fullest and maxiumm amout aloud ,,, mess with my kids then better be ready to get dealt with this is my opinion so it is what it is people..,,
Sue

Washington, DC

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#16
Aug 10, 2013
 
I hope after that incident you took pictures and found a lawyer. She definitely deserve to be paid for her pain and suffering. Wax should not have even touched the lid at all. The reason they were trying to offer you money is because they know if you sue they will owe you thousands.
Tammy

Elmont, NY

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#17
Aug 10, 2013
 
I have found that some of the people who work in these places are smart alecks, and pretty nasty. Beware.

I do my own grooming, because I've had quite a few bad experiences with them.

At one the young asian girl put cold water in the basin to do a pedicure, and said is it ok? very funny.

I got a fungal infection from another one who looked like it was killing her to do my pedicure. She used rusty instruments.

Another one acted like they couldn't wait to get me out of there.

I do a better job myself and save PLENTY. Thank God I am able to groom myself. If I was waiting for some of the people on Long Island to groom me, I'd be in bad shape.
Mia

Matthews, NC

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#18
Jun 10, 2014
 
First off accidents do
Happen everyday and everywhere. And I'm pretty sure it wasn't on purpose.to be that low of a person to try and sue the incident woman or try to end a business is going way over board. You have to understand they were willing to help as much as possible. Paying for any medial expenses and seem very apologetic. If you as a person can accept that then you have issues.i feel sorry for your daughter. This has happen to me but of course I didn't die either.

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