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21 - 40 of 52 Comments Last updated Feb 11, 2014
Bob

Millis, MA

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#21
Aug 26, 2010
 
very dramatic, im sure this isnt the whole story.
cwhathappen wrote:
I called , talked to Mike. I asked for the name of the cashier, the assault of the cashier grabbing hold of my wrist, preventing me from moving my arm, then as he had a hard hold of my wrist; he then took my key from my hand. Mike told me, "I cannot give you a name," he then mentioned, "loss protection viewed the tape's, they saw nothing of the incidents." My friends and family cannot believe that a cashier form stop and shop would just grab hold of a customer like that; then take the keys out of the customers hand. On top of all this, my card is flagged. Every time I shop using the hand scanner they check all my bags and rescan it all. I have never stolen from a store in my life!! I feel like a thief each time I go shopping! The cashier grabs hold of my wrist because I was flagged? Itís unfair that the cams saw nothing, or is that a cover up. This has left such an impact on me, I have not been the same after that, since that; one of your companies cashierís forced his hand onto my wrist and toke my key, right out of my hand that he griped so hard. This has never happen to me in all my life until May 20, 2009 around 9:45 pm. I was really mad at first; I was in shock, now I just cannot believe this happened to me. I am really afraid to shop at stop and shop, Stop and shop, you are injustice.
Jordan

Millis, MA

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#22
Aug 26, 2010
 

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I use to work at stop and shop and when i say this i mean it: most of the employees do not care if they never see you shopping at stop and shop ever again! So, if you think youre hurting them by not shopping at stop and shop, think again.
Mad

Flushing, NY

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#23
Jan 24, 2011
 
I was wrongfully accused of stealing then " loss prevention" grabbed my arm and purse. I just received 300$ from western union. He looked like a thug so I swung at him. I had my 5 year old with me. He called the police an now I have assault and batterie charges I was mugged beat up I'n broad daylite last year I'n front of my son and had a break in when I was 14 and a gun was held to my head. My first reaction if someone is pulling me and my purse I'm defending myself. Isnt that against the law for him to put his hands on me!!!
Mad

Flushing, NY

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#24
Jan 25, 2011
 
I'm not mad at s&s I'm mad at him I'll see him in court!
Watcher

Waterbury, CT

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#25
Mar 4, 2011
 
How about this - a Peapod Stop and Shop van came down my driveway, uninvited, and smashed my car. Driver was apparently following his GPS looking for an address miles away. The company refused to pay full damages, and wouldn't take our calls. That's not bad service, that's criminal, admittedly one they know they can get away with because it would be prohibitively expensive for us to take them to court. Gotta love it.
Never again shop there

Haledon, NJ

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#26
Sep 30, 2011
 
BEWARE! Stop and shop's scan it is used to ENTRAP it's customers. I was harassed by an overly aggressive yelled at) employee and accused of stealing on an audit when I know I scanned the item. One has to wonder if these foreign owners are trying to get regular customers caught up in legal issues they are creating to make some more money??
Fred

Lincoln, RI

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#27
Jan 26, 2012
 
Scan-it is an absolute waste of time. I stopped using the system after being audited 8 out of 10 visits. Customers are going to wise up and shop elsewhere if they keep treating them like criminals.
kelly

White Plains, NY

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#28
Apr 2, 2012
 
i dont believe that for a second....i went shopping with my 8year old twin son....i use those scanners so i stay on my strict budget, buying maily store brands did everything on my list and was well below my budget so i decided to stock up on some items and treat the kids to some stuff, final total 325.00...i got flagged again, i think the last 10 or 12 trips i was audited, i dont care i know im not a theif...well they rescanned my entire order, turned out over 500 was in the cart, i was shocked i scanned every item and it beeped. the front mamager was so rude kept calling me a thief telling me dont move security and the police r on the way....i kept trying to explain i couldnt stay my daughter (10) was being dropped off at home and no one was there, i had to get home....she just kept looking at me with doubtful eyes and shaking her head, saying yeah sure thats the reason u want to leave.....when i asked if the gun could be faulty she laughed at me ...finally the store manager came, i explained the situation, my budget my daughter, he was nice said he wasnt accuseing me of anything and that we could rering the order to my budget...i tried to explain my further delemia of i had to get home for my daughter and i couldnt come back, i go in for surgery tomorrow (for a hysterectomy for cervical cancer)...the cashierfront manager started laughing and looked me straight in the eye and said "really?!?" i have never been so humilated in my life....i am not a thief! i know how it looked but things arent always as they appear..if they checked the camera they could see i scanned every item, i think those scanners are BS and faulty...i will never shop at stop n shop again!...oh and my 10 year old was stuck in the rain for over an hour alone and scared with no way to get hold of me
Na1Rb wrote:
<quoted text>
I work there. None of the names make any sense. All registers are on 2 cameras 100% of the time. The store is 100% non smoking and audits are only done when a reason is noted by loss prevention or a $ amount does not jibe with number of items purchased. And flagging a card is only done in conjunction with a police report of shoplifting. Some people just love to be the center of attention. Stop and shop Somerset was voted #1 supermarket in the area for 2009 and is well known for the above and beyond behavior of it's well trained and courteous employees. It's a shame they print fabricated stories on here. Don't take my word for it; come in and see for yourself.
kelly

White Plains, NY

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#29
Apr 2, 2012
 
I also want to add before anyone say how could u not tell u had 500 worth of stuff, because my budget is based on name brands and no sales prices, but what I buy is store brands and use coupons (when I can) so I may only figured on a 300.00 but with store brand I get double the product ....so two carts bagged neatly without bags onto of each other didn't seam unusual, even when I go to other SM and the scan my stuff I alway leave with a over filled cart....anyway, I know they wont care if they lose my business, but customer need to be aware those machines are faulty and u too can be humiliated and accidently become a thief by no fault of ur own..
Joe

Westport, MA

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#30
Apr 2, 2012
 

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You people and your first world problems. Get over yourselves.
Red

Stoughton, MA

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#31
Apr 4, 2012
 
I doubt very much the store manager makes more than me. As I consumer I have choices and if I don't like a place I can choose to take my business elsewhere. It might not make a dent in there profits but I will not be contributing to them!Remember A&P was once a great company that was extremely profitable and where are they now. Consumers do have a say in where they shop.
Jeff Stein

South Dartmouth, MA

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#32
Apr 7, 2012
 

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Wow, I thought I had no life. You people are more pathetic than I am.
FSNS

Schenectady, NY

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#33
Apr 14, 2012
 
Big words for a little man sitting behind a computer. Come grab my wrist and then you can pick your a** up off the floor.
Na1Rb wrote:
<quoted text>
Stop and shop "MATCHES" any competitors sale prices. So what are you saying again... People who don't have a clue should just zip it.
Somerset Ma

Bristol, RI

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#34
Jul 9, 2012
 

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The woman who gave me herpes Is the Store Rep handing out food samples to the public
JoAnn

East Hartford, CT

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#36
Sep 30, 2012
 
I shop at ( or should I say used to because I'm not going back ) the Stop and Shop in Glastonbury CT. I like to use the hand held scanners as it helps me to stay on budget. My boyfriend used to go shopping with me frequently. He is actually who started using the scanners. We would get audited almost everytime we went through the check out. Then he didn't go with me for a while. I was rarely audited. I was audited a couple weeks ago for the first time in a while. He went with me yesterday, and guess what... audit. Let me mention that I am white and he is black. I'm sorry, but I don't think these audits are always "random" I am sure there must be someone watching, that can make the scanners require an audit while checking out. It just seems pretty strange that 99% of the times he has gone with me, we get an audit,and when I'm by myself it may be months and months without an audit. We spend between $100-$200 per week on groceries and do not need to be made to feel like we are trying to steal. There have even been people that are not shopping, but seem to be in the same aisle as us frequently, and then near the register as we are checking out. I just sent customer service an email about this, but I'm sure they will tell me it is "random." However I seriously doubt it is always random.
Hey

Babylon, NY

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#37
Nov 14, 2012
 
JoAnn wrote:
I shop at ( or should I say used to because I'm not going back ) the Stop and Shop in Glastonbury CT. I like to use the hand held scanners as it helps me to stay on budget. My boyfriend used to go shopping with me frequently. He is actually who started using the scanners. We would get audited almost everytime we went through the check out. Then he didn't go with me for a while. I was rarely audited. I was audited a couple weeks ago for the first time in a while. He went with me yesterday, and guess what... audit. Let me mention that I am white and he is black. I'm sorry, but I don't think these audits are always "random" I am sure there must be someone watching, that can make the scanners require an audit while checking out. It just seems pretty strange that 99% of the times he has gone with me, we get an audit,and when I'm by myself it may be months and months without an audit. We spend between $100-$200 per week on groceries and do not need to be made to feel like we are trying to steal. There have even been people that are not shopping, but seem to be in the same aisle as us frequently, and then near the register as we are checking out. I just sent customer service an email about this, but I'm sure they will tell me it is "random." However I seriously doubt it is always random.
I just left stop n shop in Babylon ny and I'm more than frustrated with this place! I've been audited 99% of the time, while my bf has never been audited. I'm Brown American and my bf is Irish American we just went to sns nov '12 and as we were scanning things I made sure he scanned exactly what was placed in the bags. I was so worried about a mis-scan bc I knew I would get audited. He didn't think twice about it , but just as I suspected when we checked out the manager and a cashier was waited conspicuously at the front and within seconds of the assistance tone they were there! Very unusual bc when you need assistance at a register it takes at least 10 seconds for someone to come. I expected the Audit AGAIN, but I didn't expect them to go through the entire order. I was upset at the rude cashier and my bf being a man that isn't usually followed around stores or constantly checked on he was upset as well . He felt horrible that certain ppl have to feel this way when they are probably more honest than others. Ban profiling!
Joe

Cheshire, CT

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#38
Dec 23, 2012
 
Fred wrote:
Scan-it is an absolute waste of time. I stopped using the system after being audited 8 out of 10 visits. Customers are going to wise up and shop elsewhere if they keep treating them like criminals.
A good person on the register is so much faster than scan-it. Not even close.

And yes, Stop and Shop catches a lot of people that "forgot" to scan an item or blame it on the scanner. Every day there are many customers that "forget" about the package of chicken or steak they have on the bottom rack of their shopping cart. Always the same reaction. It's hilarious. I'm not saying you are a criminal but many of them do shop at the store.
Jess

Fall River, MA

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#39
Feb 15, 2013
 
Scott02721 wrote:
Stop & Shop dosn't have very bright management. The local store in Fall River has allowed dogs to enter the store with customers. People to park in the fire lane. Several State Fire Code violations at their Gas station. Planted shrubs and trees in areas of the parking lot that block the view of approaching cars. Limited the entrance and exits to too few parts of the parking lot. They hire the mentally disables to bag and pretty much damage groceries.
I have left entire carts of food at the register and walked out when I get offended by an employee. I let management know and walk out.
Scott you are a dick.
Randall

Bronx, NY

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#40
Feb 19, 2013
 
Stop N Shop is a rip off and the customer service is terrible.
Jane

Brooklyn, NY

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#41
Apr 25, 2013
 
same thing happen to me the other day. S& S manager called the cops. Paid the bill and let go. these machines are crazy, and manager crazy as well. now, I am scared as hell.

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