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Innocent Customer

Bennington, VT

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#1
May 3, 2008
 

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2 days ago I used the self check out process at Stop and Shop. I needed the assistance of a manager as I purchased wine which requires an ID check. No problem - yet.

The man who allegedly came to assist started rummaging through my bags!!! I demanded he stop. he then went on to say random checks were to be expected. Oh? I saw no such posting, anticipated no such invasive rudeness.

I told him I'd be happy to empty my bags right there and leave it for him to put back on the shelves. He reluctantly agreed to confirm my ID and let me pay. I only had one small bag of items.

Tonight, a similar incident. This young, arrogant, sloppy looking clerk ( who was smoking at the front door when I began shopping) said a check was necessary and began going through my bag. I had maybe 6 items. I stopped her and said if she wanted anything from my bag she could ask me.

She was terribly rude, made me pull items from my bag for price checks. Naturally, all items were okay. Then she went on to say they had to do it, it could happen at any time and it was to be sure people didn't steal. Excuse me - she was accusing me of stealing!!!

I told her I wasn't shopping there anymore if random staff could rummage through my carefully packed bags. She cheerfully replied "OK, Have a nice day!"

Idiot.

Now, I understand loss prevention. If SNS were smart (what's that?) they would see the benefit/profit to manners. Approaching a customer with "Pardon me Maam, we need to conduct a random check of your items today. Would you kindly let me point to 4 items in your bag? If you will remove them for a quick price check, we'll be all set. Very much appreciate your cooperation with this as we perfect our new technology."

How hard is it to prevent loss, retain sales, build customer confidence? Not very. Although one must actually think about it for about 2 mintues (that's all it took me) Apparently SNS senior execs don't understand the power of PLEASE and THANK YOU.

I will go out of my way to shop at the Hannaford on the Hingham Norwell Line, possibly the Shaw's in Cohasset - any other grocer but SNS. Please join me and send complaints to sr. execs.
mabl1028

Shrewsbury, MA

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#2
Sep 30, 2008
 
i with you on this one. they are horrible, and who are they fooling with their sales. My husband works in the meat department as assistant manager and tells me they raise the price then the item goes on sale. anyone with a newspaper and a brain can compare prices and see thay SNSs sale suck
Cate

Windham, NH

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#3
Feb 25, 2009
 
mabl1028 wrote:
i with you on this one. they are horrible, and who are they fooling with their sales. My husband works in the meat department as assistant manager and tells me they raise the price then the item goes on sale. anyone with a newspaper and a brain can compare prices and see thay SNSs sale suck
I have a different beef with them. Stop & Shop limits customer food product choices by removing national brands to add their own no name brand and they don't care if you complain. I sent them an e-mail explaining I couldn't find Hunt's ketchup in their store and their response was disinterest.
eighty years old

North Dartmouth, MA

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#4
Apr 19, 2009
 
My mom is 80 years old and she has been having a problem with cashing a check at the SNS in New Bedford. They told us to call an 800 # of the check monitoring company and when we did the service person who answered told us that SNS had to call the monitoring company's Merchant Services division. We went back to SNS and they could not understand why they had to do the work. My mom has never in her entire life had a problem with a check to be cashed. The manager actually walked right by us and ignored us. He delegated the problem off to an assistant. This is Sunday. We will wait until Tuesday at noon and if we have not been given a solution we will never shop at SNS again. They just don't know how to run a business in the interest of the customer.
cwhathappen

United States

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#5
May 23, 2009
 

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I called , talked to Mike. I asked for the name of the cashier, the assault of the cashier grabbing hold of my wrist, preventing me from moving my arm, then as he had a hard hold of my wrist; he then took my key from my hand. Mike told me, "I cannot give you a name," he then mentioned, "loss protection viewed the tape's, they saw nothing of the incidents." My friends and family cannot believe that a cashier form stop and shop would just grab hold of a customer like that; then take the keys out of the customers hand. On top of all this, my card is flagged. Every time I shop using the hand scanner they check all my bags and rescan it all. I have never stolen from a store in my life!! I feel like a thief each time I go shopping! The cashier grabs hold of my wrist because I was flagged? Itís unfair that the cams saw nothing, or is that a cover up. This has left such an impact on me, I have not been the same after that, since that; one of your companies cashierís forced his hand onto my wrist and toke my key, right out of my hand that he griped so hard. This has never happen to me in all my life until May 20, 2009 around 9:45 pm. I was really mad at first; I was in shock, now I just cannot believe this happened to me. I am really afraid to shop at stop and shop, Stop and shop, you are injustice.
Scott02721

Fall River, MA

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#6
Jun 12, 2009
 

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Stop & Shop dosn't have very bright management. The local store in Fall River has allowed dogs to enter the store with customers. People to park in the fire lane. Several State Fire Code violations at their Gas station. Planted shrubs and trees in areas of the parking lot that block the view of approaching cars. Limited the entrance and exits to too few parts of the parking lot. They hire the mentally disables to bag and pretty much damage groceries.

I have left entire carts of food at the register and walked out when I get offended by an employee. I let management know and walk out.
eighty years old

New Bedford, MA

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#7
Oct 27, 2009
 
Just FYI. Stop & Shop corrected the problem that my mom was having. I believe strongly that this website helped out during the situation.
brian ferreira

Tiverton, RI

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#8
Oct 28, 2009
 
if a cashier grabbed my wrist they wouldn't be breathing for much longer after that
JMK

United States

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#9
Dec 6, 2009
 

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The bottom line is that Stop & Shop is part of a huge conglomerate, owned by a foreign company (Royal Ahold) and its not a mom and pop store like some people think it is. There are tons of incompetent people that work there, but its the same for every company within the industry. The problem is the pay difference between the management and regular employees. When you have one employee making $10/hr or less after being there for years, and managers making a minimum of 55K/yr theres going to be a lot of disgruntled employees.

You also have to realize for every incompent worker that works there there's probably about 5 idiotic customers as well.
Na1Rb

Brockton, MA

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#10
Jan 3, 2010
 

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cwhathappen wrote:
I called , talked to Mike. I asked for the name of the cashier, the assault of the cashier grabbing hold of my wrist, preventing me from moving my arm, then as he had a hard hold of my wrist; he then took my key from my hand. Mike told me, "I cannot give you a name," he then mentioned, "loss protection viewed the tape's, they saw nothing of the incidents." My friends and family cannot believe that a cashier form stop and shop would just grab hold of a customer like that; then take the keys out of the customers hand. On top of all this, my card is flagged. Every time I shop using the hand scanner they check all my bags and rescan it all. I have never stolen from a store in my life!! I feel like a thief each time I go shopping! The cashier grabs hold of my wrist because I was flagged? Itís unfair that the cams saw nothing, or is that a cover up. This has left such an impact on me, I have not been the same after that, since that; one of your companies cashierís forced his hand onto my wrist and toke my key, right out of my hand that he griped so hard. This has never happen to me in all my life until May 20, 2009 around 9:45 pm. I was really mad at first; I was in shock, now I just cannot believe this happened to me. I am really afraid to shop at stop and shop, Stop and shop, you are injustice.
I work there. None of the names make any sense. All registers are on 2 cameras 100% of the time. The store is 100% non smoking and audits are only done when a reason is noted by loss prevention or a $ amount does not jibe with number of items purchased. And flagging a card is only done in conjunction with a police report of shoplifting. Some people just love to be the center of attention. Stop and shop Somerset was voted #1 supermarket in the area for 2009 and is well known for the above and beyond behavior of it's well trained and courteous employees. It's a shame they print fabricated stories on here. Don't take my word for it; come in and see for yourself.
Na1Rb

Brockton, MA

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#11
Jan 3, 2010
 

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brian ferreira wrote:
if a cashier grabbed my wrist they wouldn't be breathing for much longer after that
Big words from a little boy...
Bet you'd hit a girl too...
Na1Rb

Brockton, MA

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#12
Jan 3, 2010
 

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JMK wrote:
The bottom line is that Stop & Shop is part of a huge conglomerate, owned by a foreign company (Royal Ahold) and its not a mom and pop store like some people think it is. There are tons of incompetent people that work there, but its the same for every company within the industry. The problem is the pay difference between the management and regular employees. When you have one employee making $10/hr or less after being there for years, and managers making a minimum of 55K/yr theres going to be a lot of disgruntled employees.
You also have to realize for every incompent worker that works there there's probably about 5 idiotic customers as well.
USA owned and started as a single mom and pop store. try fact checking next time.
Na1Rb

Brockton, MA

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#13
Jan 3, 2010
 

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Scott02721 wrote:
Stop & Shop dosn't have very bright management. The local store in Fall River has allowed dogs to enter the store with customers. People to park in the fire lane. Several State Fire Code violations at their Gas station. Planted shrubs and trees in areas of the parking lot that block the view of approaching cars. Limited the entrance and exits to too few parts of the parking lot. They hire the mentally disables to bag and pretty much damage groceries.
I have left entire carts of food at the register and walked out when I get offended by an employee. I let management know and walk out.
They must have turned down his application for bagger.
Na1Rb

Brockton, MA

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#14
Jan 3, 2010
 

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mabl1028 wrote:
i with you on this one. they are horrible, and who are they fooling with their sales. My husband works in the meat department as assistant manager and tells me they raise the price then the item goes on sale. anyone with a newspaper and a brain can compare prices and see thay SNSs sale suck
Stop and shop "MATCHES" any competitors sale prices. So what are you saying again... People who don't have a clue should just zip it.
JMK

United States

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#15
Jan 3, 2010
 
Na1Rb wrote:
<quoted text>
USA owned and started as a single mom and pop store. try fact checking next time.
Funny cause I never mentioned anything about their history, I just mentioned how it currently is run.

Don't tell someone whos been in upper management with the company for seven years to fact check. I appreciate you trying to defend the company, but your way of going about arguing is horrible. Mistretta would be disappointed tsk tsk
David Rivera

United States

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#16
Apr 9, 2010
 

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Na1Rb wrote:
<quoted text>
I work there. None of the names make any sense. All registers are on 2 cameras 100% of the time. The store is 100% non smoking and audits are only done when a reason is noted by loss prevention or a $ amount does not jibe with number of items purchased. And flagging a card is only done in conjunction with a police report of shoplifting. Some people just love to be the center of attention. Stop and shop Somerset was voted #1 supermarket in the area for 2009 and is well known for the above and beyond behavior of it's well trained and courteous employees. It's a shame they print fabricated stories on here. Don't take my word for it; come in and see for yourself.
This happen at Bristol stop and shop! You sound like you work for stop and shop! I still to this day have not shopped at any stop and shop store because of the employee grabbing hold of my wrist! I feel bad for you, it's a shame you were not there to see it happen to me. I am a person that keeps to myself, I don't need you slandering my character.
ticked off in framingham

Framingham, MA

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#17
May 16, 2010
 
I truly wish there was a way for we consumers to make stop and shop feel what were feeling. Recently I was in the stop and shop in framingham on temple street and alwyas use the scan it feature as i usually am limited on time and this offers me the ability to pack my groceries the way they should be packed. Most stop and shop employees don't know that eggs don't go on the bottom of the bag. Back to my beef, having used the scan it feature in the past i'm aware that there are occasional audits, not a problem, what is a problem is when the employees don't know how to conduct a proper audit without ransacking the carefully packed bags and then needing to get two or three other employees to assist because none of them are trained to do such audits that's where I have a problem. When I confronted the store manager who by the way didn't want to even come out of his office (that's a F in customer service).
I called headquarters and filled them in on the story and still didn't recieve any satisfaction.
I for one will never shop at stop and shop and hope that the $200+ that I spend there weekely will somehow be felt by the company. If anyone from stop and shop reads this you should be aware that if you cant afford to train your staff to handle audits properly in a timely fashion them perhaps you shouldn't be using a system such as scan it. I for one hope that by auditing me, a honest would never shop lift from anyone consumer,and loosing my business you would take the $1.95 that you thought you were loosing and realize that it will be more like $10,000.00 annually. I really hope that was worth the audit stop and shop. BTW there are Shaw's, Market Baskets and Whole Foods very close by so I hope there will be a handfull of consumers out there in the same situation as I and STOP SHOPPING at stop and shop.
It is what it is

Bronx, NY

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#18
May 18, 2010
 

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OMG If you don't want an audit DONT USE THE SCAN IT! You don't like the way your bags are packed PACK THEM YOURSELF. Truth be told the manager's make more money than you do. I saw the manager of My local store leave in a brand new Mercedes 500AMG! That company as a whole posted 62 billion in revenue last year. So your 10 grand really hurts them. Your shopping for food your not at Neiman Marcus. As long as they smile a bit and dont' tell you to screw off what's the big deal. If someone touches you tell them to back off. If they are rude tell them they are. Next you will be requesting for them to wipe your ass when you go to the bathroom. Get real stop being such a prissy silly child. Life is to short to bitch and moan about everything!
Red

Stoughton, MA

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#19
May 25, 2010
 

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Stop & Shops Sucks! The new management over the last 2 years have show a total lack of respect for their customers. They are trying to tell us what to buy. The have removed alot of name brand stuff and put their own brand in its place, because they make more money on it. I think the employees in stores are rudes because that is how the upper management is. The parent company is Dutch and the CEO is from Pennsylvania and has made it clear to Stop & Shop employees that he has no use for them, that's why he is moving most of the headquarter jobs down to Penn. The CEO and his new managements team have no respect for the employees or customers up here. The are just interested in the almighty dollar. Well I say hit them were it hurts shop somewhere else. Preferrably a supermarket that is American owned and treats their customers with respct.
Thomas Redman

Avon, CT

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#20
Jul 29, 2010
 
It is what it is wrote:
OMG If you don't want an audit DONT USE THE SCAN IT! You don't like the way your bags are packed PACK THEM YOURSELF. Truth be told the manager's make more money than you do. I saw the manager of My local store leave in a brand new Mercedes 500AMG! That company as a whole posted 62 billion in revenue last year. So your 10 grand really hurts them. Your shopping for food your not at Neiman Marcus. As long as they smile a bit and dont' tell you to screw off what's the big deal. If someone touches you tell them to back off. If they are rude tell them they are. Next you will be requesting for them to wipe your ass when you go to the bathroom. Get real stop being such a prissy silly child. Life is to short to bitch and moan about everything!
so true and hilarious!

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