Review: Dekamore Dental - Kory Waid DDS

Review: Dekamore Dental - Kory Waid DDS

Posted in the Sugar Grove Forum

Unhappy customer

Springfield, IL

#1 Sep 20, 2011
I would not recommend this dental practice to anyone. Terrible service, terrible admin people, even terrible hours. I made a big mistake using this dentist, I will not do it again.
Brian Graves

Sycamore, IL

#2 Oct 17, 2011
I would highly recommend staying away from this office. Did not appreciate the service, the multiple billing errors, nor the personnel. I was also refused my dental and treatment records when I requested them. Instead, I was given a single page printout copy of my x-ray and charged $10. Stay away
BETH

Demotte, IN

#3 Jan 23, 2012
I am currently sitting in the waiting room waiting 45 minutes past my appt time. Mind you I have had this appt schedualed for 6 months. Horrible customer servive. If you want a good dentist this is not the one for you, specially if you want to get in at your schedualed appt time. Never coming back!
PAM

Dekalb, IL

#4 Aug 12, 2012
GREAT DENTISTS...just lousy, untrained staff! Didnt have a clue how to do xrays, took assistant 3 trys to take a mold of my mouth. Front office staff dont have a clue how to run an office, let alone bill insurance! I have been there several times, and they still have a hard time finding me in their computer system. Maybe if they spent a little more money for well trained staff they wouldnt have such a hard time keeping patients!!
Lisa

Malta, IL

#5 Mar 27, 2013
My first two appointments went great. I really loved the dentist and the staff. My last two visits have been the complete opposite. I waited 40 minutes each time just to get in the chair. The appointments went much longer than I was told. I heard the assistant's stomach rumble because she was so hungry. This office purposly overbooks for the sake of making a buck. The staff does not even have time to take a break to eat due to the high volume of patients. On one visit the dentist continued to move between rooms to try to attend to all the patients. It is disgusting that patients and staff are treated this way. I will NEVER visit this office again.
cuttie

Lawrence, MA

#6 Jun 7, 2013
Can anyone give a substential review instead of talking about the supperficial things. I went there the dentists are great and that's what matter. Good dental care performance bad office running, not a big deal
Dan

Durand, IL

#7 Mar 20, 2014
STAY AWAY! Every single time I have been there they give me a different dentist. I have had fillings and extractions. The fillings fall out after a few months, and then they charge you to have them refilled..I had a wisdom tooth pulled here, and the dentist I had (that day) pulled my wisdom tooth, but also broke the tooth in front of that. He then tells me" I was able to get your tooth out okay, but the tooth in front of that one broke. It's beyond repair, it's shattered. If you want me to while your still numb, I can just go ahead and pull that one for you too." Of course I wanted it pulled if there was nothing he could do for it..The only reason it was even a question was because he wanted to make sure I knew that I was being charged... I had to pay to have a tooth extracted because he broke it! Aaaand he wasn't going to take it out if I said I wasn't paying. I have had nothing but bad experiences here and will never go back! I recommend everyone else to stay away as well.
Karebear

Marengo, IL

#8 Sep 15, 2014
Everyone complaining below are correct! Horrible office. Staff are treated like crap and quit all the time. Good luck waiting forever too! Treatment is hit or miss depending on who you get.
Jenna

Chicago, IL

#9 Jan 10, 2017
This has been by far the worst experience at any medical facility I have ever gone to. It to bad because I have been here in the past and had good experiences. First, I called the day before my appointment to update my insurance as it had changed with the new year. The receptionist Angela was SOOOOOOO rude to me on the phone. Even hung up on me! I should have known then not to go.
Then I go to the appointment and the dentist ( last named begins with an "L" can't remember full name). REFUSED TO CLEAN MY TEETH!!!! seriously! tried to tell me I needed to get a deep cleaning (Which I have never been told this before) Dentist suggest this to patient to try to up charge the visit and in most cases it is not a necessary procedure except when you have advanced periodontal disease. I probably would not be so upset and writing this review right now if the dentist had a least cleaned my teeth. Obviously, he was to lazy to do this. I think its fine for dentist to suggest treatments for future visits to patients but to flat out NOT CLEAN MY TEETH is not acceptable.
Now because I have been billed for an "exam" if you can even call it that (looked in my mouth for 3 min!) Now I can't go see another dentist for 6 month without having to pay out of pocket as I am allowed two free exams a year! I will be telling eveyone I know not to go to your establishment. I will also be copying and pasting this review to every review website I can find.

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