Comcast is a horrible place to work
Anonymous

Ocala, FL

#130 Aug 10, 2013
I do 140-150 points per day, and I even get to take a lunch for an hour. Comcast is a great place to work. If you're someone who doesn't know how to manage time, use basic deductive reasoning to isolate problems, and overthink all of your jobs then maybe you don't need to be working for Comcast. And just to throw it out there - even with this workload - I'm able to maintain a 4% rework rate even doing 140-150 points per day. There are so many benefits I could go on-and-on. Realistically the pay could be better, but that's the only gripe I have.
lexus

Saint Paul, MN

#131 Nov 9, 2013
hello wrote:
Comcast is not the best company i every worked for. That is good for the people who like to work for them but as for the people who don't I agree with everything you said. When i satrted with comcast I was a tech support rep, then it became tech support and cdv repair rep no raise yet. then it became a billing, tech support, cdv rep, still no raise. then it became tech support , cdv, billing and sale rep still no raise yet. then it became a tech support, cdv, sale, video repair rep still no raise yet and video repair without training. Ok you think for yourself do you think a company that would take you throw all those changing have their management together? I still work for comcast but I am ready to go. this company is getting worst all the time. I've seen good hard working reps get fired for voc aht something they cannot control because on one call you have to fix the customer hsi, cdv, cable and even billing and they want you to be on the call for 10 min.So I don't want to hear about only the lazy people don't like comcast becasue that is not true. i been with comcast for a long time and I've seen so many unfair things even done to hard working people who work for them. I wouldn;t talk crap about any body who worked for comcast are who still work for comcast becasue comcast donot appreciate the people who work for them and that is why their management is so bad.
Comcast is a horrible company to work for. They do whatever it takes to discourage you from applying for another position in the company. They do not support you at all, and if you bring it to there attention they let you go. I am currently employed there now however, I am very unhappy.
Anonymous

Stockton, CA

#132 Nov 19, 2013
This is an advance apology for all the people who used to work for or do work for comcast. Your posts actually made me realize how wrong it is for me to yell at employees all the times I have called.Reading these it confirms my suspicions that comcast treat there employess as they do all there customers. Believe me I have tried to find a newspaper someone anyone to take some action against this company. I have only now been a customer for four months.I ordered the triple play package that I was supposed to be able to self install. NOT. I signed up for the 89 a month package. Supposed to be a 33 installation charge. Ha I wish. The sad thing is was that I had stressed many times to the salesman that I had better only get bills for that, WOW. It took nearly three months to just get the equipment. I had set up three professional installs. Was charged for installations for two. The second installation was wrong with the third installation I had to pay to take out and redo all the second installer had done. Then the first month that my bill was due there was a charge on my checking account of $311.92 done by comcast of california, I called and made my bank aware of the unauthorized charge then did several online chats with reps online from concsst. I printed all the chats. Two of these chats representatives stated that there was an overpayment made to my account by comcast I asked several times how. I had not given the company my back information nor had I authorized a payment. ESPECIALLY WHEN IT WASNT BEING CREDITED TO MY ACCOUNT. It is now two months later I have been charged 203 plus 206 plus 191 since then 89 amonth where.I havent got the refund or the credit for the 311.92. The fabulous dvr box I waited so long to get still cant watch tv on.The third installer said that the picture wasnt comcasts fault it was someone using a cb . I laughed and proceeded to ask him. Wait a minute. Did you just get on the phone with someone in a foreign countru half way across the world to program or re program this box. But yet this box cant block out a cb signal.
Eddie

San Ramon, CA

#133 Jan 5, 2014
Don't know about other parts of the country, but out here they really seem to go in a reverse discrimination route when it comes to promoting to management.
They seem very afraid of being caught up in a racial discrimination suit that they go too far in the other direction. Take a no technical background promotion for the new VP of technical operations.
Cable dude

Niles, MI

#134 Jan 19, 2014
I've been a tech for 15 years, although at comcast that means nothing. The only way to advance is if someone quits or dies. We had a line tech that advanced to the headend and they refused to repost his line tech job. I've seen techs advance with five years of service to a line tech job because they kiss a lot of ass. I am sick of my numbers being so high because of equipment. How the hell am I responsible for a piece of equipment failing three weeks after I install it. We had a tech that worked the hardest out of everyone to actually get out of doing a job. He did this for seven years and they made him a supervisor. What a bunch of horseshit!
Really

Orlando, FL

#135 Jan 22, 2014
If that is your only gripe, why are you ANONYMOUS????
Anonymous wrote:
I do 140-150 points per day, and I even get to take a lunch for an hour. Comcast is a great place to work. If you're someone who doesn't know how to manage time, use basic deductive reasoning to isolate problems, and overthink all of your jobs then maybe you don't need to be working for Comcast. And just to throw it out there - even with this workload - I'm able to maintain a 4% rework rate even doing 140-150 points per day. There are so many benefits I could go on-and-on. Realistically the pay could be better, but that's the only gripe I have.
Miguel

Albuquerque, NM

#136 Jan 22, 2014
I am an ex-employee with Comcast in the Southwest region under the Mile-High. I did not see to quickly how much they had coming for me. I was diligent with my job in sales and was untouchable. My supervisor was intimidated so were my peers who did not like me because I do not share the same color of skin with them.
It was very obvious. I was always the last to get informed about changes or any new developments. It is so clear now that back then I just zombied my job to the letter. I was a no slacker.
My sales became suspect because of other inglorious bastards shady ways. I was all too concerned about making sure all my contacts got the services provided by Comcast, until I got a last one that caused me my job. It was ridiculously a no sale but just service because the customer was a student at the university.
I got fired over the phone with other ears listening from the ugliest human resources person to the rep from the mile-high region. There is a lot more than what led to this. I just did not fit in, but I made then darn good money and built a community they could never have had in their database.
This is one of those corporations that use you and dump you...
contractor

Springfield, NJ

#137 Feb 13, 2014
33 % paycut in points..those of you in cable industry know what points are. I am an experienced and hard working tech.. I am now working longer shifts and doing more work for a 33% paycut...the days of 200-300 point routes are gone. Im working all day now to complete..points in the low to mid 100's...the subcontracting industry for comcast will be dead within the next year or two..then inhouse will be getting the abuse weve.gotten for years..good luck in house techs..no more lunch breaks or being home early with your family.im sure the four day work week will be a thing of the past..welcome 6 day work weeks.Then youll see things from our eyes..trust me you wo'nt like what you see..no union no recourse!!!!
Andy

Canton, OH

#138 Feb 16, 2014
I work for TWC in ohio and it's the same shit. Been here 5+ years and you have to fight to get home on time everyday. They tell you to take a lunch but if you do then your working late for sure. The pay is ok but customers don't want us going through their entire homes for a bad modem. The company makes us climb EVERY pole even for remote problems and put a green tag at the tap, if you don't then you get write ups. The pay is ok but still way under what should be payed, there is a lot of burn out in our company because of heavy micromanaging and the company thinking that we are here as slaves to make them more money. They want our phones turned on on our off days and encourage us to work with customers as well on off time. I'm here because I enjoy my job, not to make Rob Marcus a bigger millionaire, just want a paycheck.
Sammy

Arlington, MA

#139 Mar 10, 2014
I've been with the company for almost 8 years and I can say that they take care of their employees. I pay about $25 for everything at home (cable,internet and phone). And we get every channel. Also the company pays 80% of your benefits and you get 4.5 match on your 401K. You also get a yearly raise (usually around 3%). For you guys complaining ... Does your company do better than that ?!
LMAO

Hyattsville, MD

#140 May 20, 2014
Yea Security... Within 2 years I made 55k working contract government security with no degree and without being a supervisor. Also thats more than two years if you count your experience with CUI so of course you were a bit ahead of the game. But Comcast like shoe shining to go along with you METRICs lol
mike wrote:
I work for Comcast in PG County MD. Been here almost 2 years & contracted for CUI 2 years prior to this. I started at 13.50 once i passed my ct3 training & bumped up to 15.20 when I was field certified. About 6 months ago i was able to go to CCT4 training & now I am at 18.00. Now is the work hard? yes is there times I dont get my lunch? yes sir, but if you can find a job out of school with no degrees making more then me let me know. I also had a interview today for a Sup position I applied for in Waldorf which would salary me at around 50,000 a year ( around 25.00 an hour) all this in less then two years! So just know the hard work does pay off
Barney Duncan

Abingdon, VA

#141 Jul 14, 2014
I just got fired from Comcast for performance, they claim. I never hated a job as much as this job ever in my life and I've had many different jobs. I was hired as a CAE technical support specialist. Every employee is required to sell some products. So , you have a hot customer because that have no internet connection for a day or even longer. So if you can't fix it over the phone which is possible about 50% of the time, You have to sched an appt for a tech to come to the house. That's where the customer really starts to endure bullshit. Techs don't show, saying no one was home, or other reason. Then cust must call back and then is told a tech will be there at X time. Cust waits, still no call no show. This is where I would come in and try to talk the company out of being totally incompetent to the customer and sched another appt for the next day or later in some cases and calm down the cust the best I can. Then the cycle starts all over and I never find out if the cust problem was ever resolved because I have to be on the phone taking new calls at all times and on to the next issue. Comcast requires all checking, research to resolve problems be done on the phone while the cust waits. Well that's a drop in the bucket of what has to occur for a problem to get resolved at Comcast and at the same time upgrade the customers services or add a new line of service which is required. i got fired for going out of my way to help the customers and straying away from pounding them with sales raps when they are already practically in tears over the whole experience. I've never seen a company so not caring about their customers and employee's for that matter and I have been working for over 45 years. A terribly run company, and still making millions. I'm just glad I'm no longer part of it even though I may not be able to even get another job at this point in my life. Comcast is evil.
none one

Melrose Park, IL

#142 Oct 13, 2014
Super Tech wrote:
I have been with them for 2 1/2 years. Yes, sometimes you work overtime and sometimes you miss a lunch. I get paid pretty well, I have every tool and equipment i need and enjoy the work. IS IT POSSIBLE YOU ARE ONE OF THE LAZY TECHS I GO BEHIND AND CLEAN UP THE MESS? that's the only part I don't like, lazy people who resort to whining on the web instead of to your HR, that do a half-asses job...
Well said
ttiger3

United States

#143 Oct 16, 2014
Been with comcast 5 years and am a Cct4 still like my job. You can shove the union up your @$$
Honolulu

Honolulu, HI

#144 Oct 30, 2014
ttiger3 wrote:
Been with comcast 5 years and am a Cct4 still like my job. You can shove the union up your @$$
I work for Oceanic Time Warner Cable soon to be Comcast. Here in Honolulu we are union and just signed a new 5 year Union contract that Comcast will have to honor. We got full Health and Dental with no Copay for ourselves and family's. I am a installer/tech and make $34.60 an hour. Any installer that has worked three years makes the same. With the new contract we will be at $38.. an hour in five years. Union treats us right..

Since: Oct 12

Location hidden

#145 Nov 17, 2014
FCC should be aware that Comcast broadcasts commercials for it's Xfinitey at THREE TIMES THE VOLUME OF ANYTHING ELSE.......
TWC MA

New York, NY

#146 Dec 5, 2014
Honolulu wrote:
<quoted text>
I work for Oceanic Time Warner Cable soon to be Comcast. Here in Honolulu we are union and just signed a new 5 year Union contract that Comcast will have to honor. We got full Health and Dental with no Copay for ourselves and family's. I am a installer/tech and make $34.60 an hour. Any installer that has worked three years makes the same. With the new contract we will be at $38.. an hour in five years. Union treats us right..
I need your union rep's number
alew

Wilmington, DE

#147 Jan 30, 2015
ttiger3 wrote:
Been with comcast 5 years and am a Cct4 still like my job. You can shove the union up your @$$
How long to become a tech 4?
Scotty

Murphys, CA

#148 Apr 13, 2015
There no thing at Comcast called seniority. It sure seems like reverse discrimination is the order here when it comes to advancing from a tech to a leadership role. Getting tired of it as well as shitty X1 boxes and Dory modems that cause repeat calls which go against you and any crappy ass raise you might normally get.
Superman

Apopka, FL

#149 Jun 20, 2015
Horrible Company to work for assaulted by another employee, discriminated against racial and because I'm a male. Sales I lost due to manager not getting quotas opened up. Management getting in my face without being in view of cameras so my word against his, emotional abuse etc. I can keep going on and would love any central Florida attorney to take this case.

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