Review: Gutierrez Appliance Repairs

Review: Gutierrez Appliance Repairs

Posted in the Stockton Forum

John Webb

United States

#1 Jun 10, 2011
Do not...Do not.. DO NOT..call these people if you actually want your appliance to get repaired. They will "respond" quickly, take your money, then, that's it. Word to the wise, call the Authorized repair techs, it may take a little longer for them to get out, but at least your appliance will get fixed. We've been out of service with our fridge for over 2 weeks now, and these people have taken over 200 dollars from us, and when they set up an appointment, it's a toss up, will they show up or not. Completely frustrated, living out of ice chests for this long. I am commited to laying these idiots to rest, especially in these economically challenging times, companies should make it a priority to satisfy customers. I'm out 200 dollars plus. Should have known better. Lesson learned.
gutierrez appliance

Stockton, CA

#3 Jul 31, 2011
in response to john webb frustrated words.. there are always to sides to a disagrement. first off we did arrive to all apointments arranged for mr.webb. second they did back out of the second attempt when the part was already orderd and deliverd at the last minute. we at gutierrez appliance respond at a timely manner we work hard to compete with our competitors with our rates and time frame. when others take two weeks to just arrive on the first visit we take the same day or just hours. our rates are fare and work on name brands when others dont.
thank you mr. webb for your business and good luck in the future
Nicole diamond

United States

#4 Aug 10, 2011
I have also had issue with Gutierrez Appliances. Im very unhappy with the services that they have provided. I purchased a home in which they were contracted to repair a stove top. This was paid in full and the stove top was NEVER repaired. I was told that the stove top burners are SEVERELY damaged! I have left many messages. The only response I got was from an email I sent. In the email we then set up a time for there Tech Alex to come back out and fix the problem... Alex NEVER showed up! I have yet heard back from Gutierrez Appliance. Is this how you treat paying customers? It amazes me that you are still running a business. I have sent a demand letter, if this issue doest get resolved I will be taking the next steps.
Marcello Rodriguez

Clovis, CA

#5 Dec 6, 2011
Gutierrez appliance are just flat out crooks! Anyone who uses their services are going to be stolen from. They keep changing their addresses and I don't know how they are in business. I wish Gutierrez appliance the best because God says to do that but I know they will get theirs!~
Mark Franceschetti

Escalon, CA

#7 Jul 22, 2013
THIEVES AND SCAM ARTISTS!
Their business address listed - 1163 March Lane Suite D is actually a UPS store. 2162 E. 4th St. is a residence, and 3304 Arch Rd. is non-existent.I paid for parts and labor upfront. They immediately cashed my check and never saw/heard from them again. Won't return calls. Want to file a claim, but seems they keep changing the name of their business so it's hard to track them down. Other names they have gone by include:Allstar Appliance in Clovis/Fresno area, United Appliance Repair, VG Appliance, Appliance Repair, and Top Rank Appliance. There are probably more.
Filed a BBB complaint against Appliance Repair (the name that was given at the time) but Gutierrez Appliance Repair is same company and has the same owner: Victor Gutierrez. There is an alert for their company due to excessive complaints, and rates them - "F".
victor

Clovis, CA

#8 Sep 19, 2013
Mark Franceschetti wrote:
THIEVES AND SCAM ARTISTS!
Their business address listed - 1163 March Lane Suite D is actually a UPS store. 2162 E. 4th St. is a residence, and 3304 Arch Rd. is non-existent.I paid for parts and labor upfront. They immediately cashed my check and never saw/heard from them again. Won't return calls. Want to file a claim, but seems they keep changing the name of their business so it's hard to track them down. Other names they have gone by include:Allstar Appliance in Clovis/Fresno area, United Appliance Repair, VG Appliance, Appliance Repair, and Top Rank Appliance. There are probably more.
Filed a BBB complaint against Appliance Repair (the name that was given at the time) but Gutierrez Appliance Repair is same company and has the same owner: Victor Gutierrez. There is an alert for their company due to excessive complaints, and rates them - "F".
yes we do remember mark f. and i will have to disagree with all his comments posted on multiple sites, he ask to repair hes washer and refrigerator, his complaint washer is leaking in the front and has a code and refrigerator is leaking to. we replaced parts on the washer and refrigerator tested and call two days later to confirm on how the units are working. he replied and said washer still has a issue but it does not leak anymore and refrigerator is working good. so we made a second trip to re diag washer issue again found it has a different issue besides a leak. orderd parts that did not come in a timmely manner i do agree with that and he was contacted to see if he would like a refund and at that same time we ask again how are the rest of the repairs doing he said he is still satisfied with those repairs and will take just recent payment back. so we are going to comply with that request. and in regards to other business listing we are not and never have been all star repair, or united repair they are notible business listed in the bay area witch are not us. you can call to confirm those business.
Gil

United States

#10 Jan 13, 2014
Yea, I fell for the same scam pay for the parts up front $325.00. Said the parts would be here in 3 days. Finally got an appointment with Scott to install parts the tec Victor never showed. Left many voice mails because no one answers the phone no response as of yet and it has been 30 days. If anyone wants to file a clash action suite I am in
christine

San Diego, CA

#11 Feb 26, 2014
John Webb wrote:
Do not...Do not.. DO NOT..call these people if you actually want your appliance to get repaired. They will "respond" quickly, take your money, then, that's it. Word to the wise, call the Authorized repair techs, it may take a little longer for them to get out, but at least your appliance will get fixed. We've been out of service with our fridge for over 2 weeks now, and these people have taken over 200 dollars from us, and when they set up an appointment, it's a toss up, will they show up or not. Completely frustrated, living out of ice chests for this long. I am commited to laying these idiots to rest, especially in these economically challenging times, companies should make it a priority to satisfy customers. I'm out 200 dollars plus. Should have known better. Lesson learned.
I am having this problem right now I'm gonna make a face book add and make people more aware!!
christine

San Diego, CA

#12 Feb 26, 2014
Gil wrote:
Yea, I fell for the same scam pay for the parts up front $325.00. Said the parts would be here in 3 days. Finally got an appointment with Scott to install parts the tec Victor never showed. Left many voice mails because no one answers the phone no response as of yet and it has been 30 days. If anyone wants to file a clash action suite I am in
I would like to join in on a class action suite, I paid 168 dollars for washer repair and it's been over a week and know one has showed up and they will not answer my calls. I say we get on Facebook describe these men and our receipts we received and expose them.
Ana

Turlock, CA

#13 Mar 4, 2014
Yes everything is true about these guys, they think they got balls to take advantage of people especially a pregnant women..hope someone puts a stop them and they get what they deserve!!
Wendy

Lodi, CA

#15 Apr 11, 2014
Same story for our business, no repair, took $210, no show appointments no calls returned over a 3 month period, Blah blah blah, what a bunch of jerks!!!!

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