Wayland Resident

Wyoming, NY

#1 Nov 4, 2012
I would just like others (current or past) Smitty's customers to leave some feed back. I have twice now ordered from this "Pizzeria" and have been nothing but disgusted! The pizza is thin greasy and sloppy and the subs I got I had to throw away because they were so burnt and the roll was so dry there was almost nothing left of it once I un wrapped it! It was so unbelieveable I even took pictures of it!! Just 2 days ago a member of my family ordered two subs for delivery at 615pm and finally got there delivery at 945pm!!! Are you kidding me??How does the place stay in business? Is it because its the only "Pizzeria" Wayland has?? Lets stop spending out hard earned money on such disgust and lets rally for the Marullo's to re open there PIZZERIA!!! Sorellas..... PLEASE come back to Wayland!!
Wayland resident

Hilton, NY

#2 Dec 16, 2012
They need to hire good people. I would only go there if there were certain people working, the one girl who had been there forever, left during the summer and ever since i try not to even go there.And Some of the people there are just RUDE! the people they have working there now sucks. I cant believe how that place has gone down hill in the past few months. They either need to get the people who left back, who know what they were doing, or get people in there who will do better work!
heather

Hilton, NY

#3 Dec 16, 2012
Down hill. need to agree with this one!
Peace girl

Hilton, NY

#4 Dec 16, 2012
Wayland Resident wrote:
I would just like others (current or past) Smitty's customers to leave some feed back. I have twice now ordered from this "Pizzeria" and have been nothing but disgusted! The pizza is thin greasy and sloppy and the subs I got I had to throw away because they were so burnt and the roll was so dry there was almost nothing left of it once I un wrapped it! It was so unbelieveable I even took pictures of it!! Just 2 days ago a member of my family ordered two subs for delivery at 615pm and finally got there delivery at 945pm!!! Are you kidding me??How does the place stay in business? Is it because its the only "Pizzeria" Wayland has?? Lets stop spending out hard earned money on such disgust and lets rally for the Marullo's to re open there PIZZERIA!!! Sorellas..... PLEASE come back to Wayland!!
.

Then stop ordering there! People complain all the time, so stop ordering if you don't like it. They get a lot of customers and they have many loyal customers and the people there work their butt off. Yes some people there are lazy but everywhere you will have lazy people.
forbidd3n

Binghamton, NY

#5 Mar 10, 2013
the food may have gone down hill some but it is hands down the best around. i moved out of town and drive to wayland for the food.... and if you have a bad experience or someone is a dick tell robyn she will make it right. i was being overcharged for the same thing i ordered every week everytime a certain person worked. she fixed it and then some.... if they dont know your not happy they cant fix it. SPEAK UP
Wayland Resident

Liverpool, NY

#6 Jun 6, 2013
forbidd3n wrote:
the food may have gone down hill some but it is hands down the best around. i moved out of town and drive to wayland for the food.... and if you have a bad experience or someone is a dick tell robyn she will make it right. i was being overcharged for the same thing i ordered every week everytime a certain person worked. she fixed it and then some.... if they dont know your not happy they cant fix it. SPEAK UP
Negative I've called even fwd pics of the disgusting food that they allowed leave that shit hole. "Robyn" has YET to make it right! She was just as RUDE as the rest of em' and wanted to treat a PAY CUSTOMER (former of course!) Like I was lying! Smittys knows people are unhappy! They rely on there locals only. Well word to ya.... new pizzeria in town! They got it goin on already! Crazy specials and FRIENDLY staff! Here's to Marullos Pizzeria!
Wayland Resident

Liverpool, NY

#7 Jun 6, 2013
Y
Peace girl wrote:
<quoted text>.
Then stop ordering there! People complain all the time, so stop ordering if you don't like it. They get a lot of customers and they have many loyal customers and the people there work their butt off. Yes some people there are lazy but everywhere you will have lazy people.
No worries MANY of us have stopped ordering! "People there work their butt off" I have to beg to differ. What they send out there door shows that the people that work there could careless! My food has been so bad I've taken pictures of it! That's pretty unreal if ya ask me! Actions speak louder than words any day. Robyn is rude and her staff is careless. C ya Smittys! I work too hard for my money to waste it on that garbage!
John

Rochester, NY

#8 Dec 31, 2014
Marullo's in wayland on main street is awesome. Blow smittys out of water both in quality and flavor as well as customer service. I haven't ordered from. Smittys since 2012/early 2013 because of bad customer service and poor quality. Check out Marullo's you won't be unhappy.

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