22News I-Team: Massachusetts insurance company gets hit with discrimination complaints

The state's Chief Civil Rights agency is about to issue a complaint against a Massachusetts insurance company.

[WALLY]

We have been waiting on a case for 2 years now with Commerce. They have denied our claim even with us having proof of what we are trying to get justice for and also have a lawyer. They are denying for a mistake made by our former insurance agent!

[rsg]

Dear Wally
It may be none of my business but, if you have been denied a claim based on the mistake of an agent, your agent has liability coverage for such errors, it is specifically called Errors and Ommissions Insurance. Agents are required to carry this coverage in the event they put the insurance company at risk for their errors. Just thought I would try to help

[Screw Commerce]

I had commerce insurance and they can rot in hell! My car was stolen. Engine, wheels, system, transmission, seats. Cops found it 2 days later down the street from me. Bastards as commerce thought I stole my own car! I had the club, alarm & kill switch.$15,000 car. I filed a claim. Had a lawyer and up to the last week before jury court my lawyer backed out! I was pissed. I would have won that case no doubt. But it's because the asshole agent screwed up my paperwork.

[Screw Commerce]

where do I file a complaint?

[rsg]

MA Division of Insurance in Boston. You can mail in a complaint or go on the website, ma.gov/doi or call the consumer number. You will need to have all of the information, dates and documentation if they are going to look into this for you. They are not attorneys, but they are the consumer advocate when it comes to these types of things. They are objective and have no stake in the outcome either way.. they are the regulators who preside OVER insurance companies. They will contact the insurance company who will then have to explain the reasoning behind the denial. If the division finds that in denying the claim, the company was in violation of a statute or regulation or did not adhere to the auto contract, the insurance company will have to re-open the case and more than likely issue payment.

[CAW]

That is one of the problems when it comes to insurance claims. If you deal with an agent, you have to make sure you select the right one. You are better to deal directly with the insurance company if you have any questions, not the agent. I have delt with many insurance companies with my past job and there were only a select few that actually knew what they were talking about.
What bothers me about this report is that people always pull out the race card! In this case, I do not think their race played any role in why the claim hasn't been paid. It is just comes down to the fact that Commerce is really not the best insurance company for customer service. I have friends of all races who had problems with the company. This country has to stop using the race card unless their is CLEAR CUT evidence of racism.

[MTM]

This is not exactly new news. Commerce has been screwing people and getting away with it for quite some time. I know of several doctors and lawyers who have yet to be paid by Commerce Insurance from care given over 2 years ago. Hopefully with new choice insurance, we can get rid of Commerce once and for all.

[shawna]

I dont have Commerce,I have Saftey insurance. And neither company is good. I was in a car accident which was not my fault the police report even said i was not at fault. Any ways Commerce is giving me a run around and Safety wants to settle it 50 50. I got a lawyer. I have pictures if my truck and the scence. And from the pictures it shows that he was on my side. so yeah i think both company sucks

[LCW]

I have commerce insurance. During the Ice storm I recieved some damage to my home. I guess you have to file different claims to have the damage repaired. Beside the rude treatment I recieved, I now have to pay a $500.00 for each incident. So guess what, it'll rot and when the damn house falls down then I'll pay their deductable.

[Sassy]

Screw Commerce wrote:

where do I file a complaint?

Right here! When they insatll a new garage door in my bedroom wall and I can once again leave my room, I'll have the crane lower me at their offices, and I'll crush a couple of them for you with my 200lb thighs.

[Pissed off]

It's been a month since they recovered my car the car was recovered no major damage only window and cd player missing and still commerce insurance is investigating,,,,,, omfg!!! give me my 300$ for i can fix the dam window and replace cd player and we can move foward and curtomer service sucks... i dealt with jeffrey lachappele he is one big idiot....

[benjee]

If some of you people talk to insurance companies the way you talk on here, I can see why they give you a hard time.

[dude]

benjee wrote:

If some of you people talk to insurance companies the way you talk on here, I can see why they give you a hard time.

give me a break u deal with them