Why is charter internet so slow?

Why is charter internet so slow?

Posted in the Spring Hill Forum

whyohwhy

Spring Hill, TN

#1 Feb 20, 2012
My 1.5mbps comcast internet in murfreesboro is faster than my 15mps charter internet in spring hill. Any suggestions?
Shawn White

Mount Juliet, TN

#2 Feb 21, 2012
It could be a ton of things. Do you use WiFi? Is your wifi secure (others could be hogging your bandwidth - torrents etc)? Do you have crapware installed on your machine - Symantec/McAfee/All-in-one protection suites....these all can hinder so many things for online experience. Are you really sure it's your ISP & not an issue with your network/computer(s)?

I don't have any issues with my Charter. It's pretty dam solid 90% of the time. I didn't even know Comcast offer a slow 1.5Mbps?!? Isn't that a typical Bellsouth DSL speed?
SpringHillian

Spring Hill, TN

#3 Feb 21, 2012
I have their fastest speed.. 100mB download, and if I connect with cat5, I get nearly that speed. Wireless is about 50mB down.
Shawn White

Mount Juliet, TN

#4 Feb 21, 2012
they offer the 100Mbps speed here in Spring Hill? I thought they were just testing it out in Cleveland, TN? There aren't many servers online that'll push 12.5MB/s to you, so I doubt you nearly get that speed constantly ;)
whyohwhy

Spring Hill, TN

#5 Feb 21, 2012
one of the biggest problems i have is that webpages often don't load the first time. i have to load the page twice or copy the url, open a new browser, and then load the page again.

my computer is the same that was in murfreesboro before i came to spring hill. the modem and router are charters.
Shawn White

Spring Hill, TN

#6 Feb 21, 2012
I'd try changing your DNS to Google's DNS servers. Charter's suck.
SpringHillian

Spring Hill, TN

#7 Feb 21, 2012
Clear your browser cache and remove cookies daily
Shawn White

Mount Juliet, TN

#8 Feb 22, 2012
That's not necessary (daily), but yes that may help some. Better yet, use a real browser like Google Chrome -OR- Firefox
exaggerating grandma

Spring Hill, TN

#9 Mar 28, 2012
SpringHillian wrote:
I have their fastest speed.. 100mB download, and if I connect with cat5, I get nearly that speed. Wireless is about 50mB down.
dude, springhill ian you seriously need to get a life. besides the fact you did not answer any of his questions but brag about your T-1 . I get on this website every month or so and see that you have replied on every topic on here for the past few years . Getalife!
SHawn White

Mount Juliet, TN

#10 Mar 29, 2012
exaggerating grandma wrote:
<quoted text>
dude, springhill ian you seriously need to get a life. besides the fact you did not answer any of his questions but brag about your T-1 . I get on this website every month or so and see that you have replied on every topic on here for the past few years . Getalife!
T-1? A T1 is usually 1.544 Mbps (case matters). A DSL is only equivalent to a T1 if it s 1.544Mbps both up and down.

just remember, Mbps & MBps are two totally different things.

Since: May 11

Spring Hill, TN

#11 Mar 29, 2012
Do you use WiFi?(someone else asked this question)

Have you done a speedtest...charter...com With Charter? only one dot not 3, so as it gets posted.
If it shows a slow speed then call for service.
I believe they guarantee around 70% of it's rating, something like that.

If the speedtest comes back close to What Charter is supposed to be supplying, then I would question your setup in your new location. WiFi if used.

That or you somehow got some malware on your system after the move (coincidences do happen)

I would run Malwarebytes available for free as a trial, to check out your system.
You didn't specify if it was a laptop or a desktop.
Possible a ram stick came loose during the move if it were a desktop.
SpringHillian

Spring Hill, TN

#12 Mar 30, 2012
Hey Grandma.. Take out your teeth and blow me.

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