Comments
41 - 60 of 81 Comments Last updated Yesterday
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#43
May 6, 2014
 

Judged:

2

2

2

from Barrington:
"I live next to a home that has been purchased by Invitation homes approx 8 months ago. This is a disaster and this company is ridiculous. TOTAL EMBARRASSMENT!!!! I hate to even given them one star.

They immediately put a new roof on the house and had workers there day and night for 3 weeks. Then they left. Never to return.

Today the home has holes in the floors and walls, mold on the outside and inside walls....it looks like a drug house. The tree that fell over 6 months ago I paid to have cleaned up. The mailbox fell over 5 months ago. I could go on and on. If they represent a good job I would hate to see what a bad job looks like."

and in a couple of months they will come in throw some fresh paint on over the mold throw in some appliances and rent it to someone for 20% more than the standard rent in the area
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#44
May 6, 2014
 

Judged:

2

2

2

http://www.latimes.com/business/la-fi-blackst...

"Blackstone unit Invitation Homes sued over rental house's condition"

and many more to come......
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#46
May 7, 2014
 

Judged:

1

1

1

"Dealing with this company was a nightmare from start to finish. I followed through with everything on my end as the customer (timely payments, lease signing, getting utilities in my name, etc). However, Invitation Homes dropped the ball on everything.

I picked this company because they advertise freshly remodeled homes and a 250 point inspection. It gave me peace of mind. I was promised upgraded appliances that weren't installed yet and keys to the house at 9 am on move in day (mind you, I paid for the entire day). On move in day they didn't meet me at the house and the office was unreachable. I sent emails and called their national call center that left a message with the ATL office. I didn't get keys until after 2pm and had to pay my by the hour movers 8 hours extra because of their mistake.

Once I moved in the garage smelled like trash and mildew to the point of gagging. I found water damage in the half bath, back door and master bathroom. I went outside to check and sure enough there was mold on the wall where moisture was getting into the master bathroom. The grout between the tiles would never dry and the mildew was seeping through the cheap paint job already. I took pictures and immediately sent them to my portfolio manager and told her my husband had legionairs disease 6 months ago and almost died and can't live in a house with air quality issues.

Oh yes, and those top of the line appliances? Promised a big fridge with water dispenser. I ended up with the cheapest, bottom of the line fridgedair. The fridge was way to small for the opening.

My portfolio manager responded and said in short, sorry but you'll have to put in a maintenance request. Totally missing the mark that extensive repairs needed to be made before anyone could even live in the place. Finally I put in the four separate work orders they needed. I asked to speak with a manager multiple times and was denied my requests for days. I called the vice president for the area and left two voice mails that went ignored too.

Finally they sent out a company who indeed found issues and Invitation Homes offered me a place for a week and a half to find a new place. This was nice of them however it took me taking work off multiple times and begging them to help me. I finally was so hopeless that I just took the offer to get out of my lease and stay at the hotel with a 65 lb dog and still manage to work full time and find a new place to move into while they had my money.

I ended up finding a place but with them dragging their feet on the money and moving negotiations I didn't get into my new place for a few extra days. I asked to be reimbursed for the additional nights at the hotel and they declined saying they have done everything they can. So giving someone a home they can't live in and taking their money for the months rent and then not providing adequate arrangements is everything Invitation Homes can do.

Stay far away from this company. Their houses are forclosures and they put a cheap coat of paint, cheap carpet and say they remodeled it. The bad reviews were true, my experience with this company has been the worst I have ever had in my life. You will be better off paying less for rent from a mom and pop operation where they will treat you like a human and actually care. These houses Invitation Homes offer are not worth the rent premium they are going for. You have been warned."

http://www.yelp.com/not_recommended_reviews/5...
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#47
May 8, 2014
 

Judged:

1

1

1

"This is..by far..the absolutely worst property management group I have EVER dealt with. I have traveled all over the world in the military and Invitation Homes is so bad that its embarrassing. Real estate agents that couldn't give two S**ts after you sign the lease, repugnant finance team that makes you jump through hoops for payment, the management team themselves didn't know what utility company serviced the house, housing inspectors that didn't know how to operate the appliances/pumps/electrical. The selling point of this house was a pool that I haven't been able to enjoy since they hire only cheapest/shadiest service companies. When you submit a maintenance request it gets 5 min attention then cancelled. WHO DOES THIS??? I am now looking for a new place to live and will GLADLY pay the charge to break my lease. F**k Invitation Homes. F**K THEM"
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#48
May 8, 2014
 
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#49
May 25, 2014
 

Judged:

1

1

1

"This company was HORRIBLE in regards to customer/tenant service. Trying to get things fixed was a total JOKE. When I moved out, I was sent an email on March 12, 2014 by one of the representatives, N. Hoffman and promised that I'd get my move out documents and security deposit within 2-4 weeks, and asked that I send a forwarding address. Well I did this, then sent a follow up email on April 25, 2014 asking for a status update (this was 6 WEEKS after), NO REPLY, sent another follow-up email on May 08, 2014 asking for a status update, still....NO REPLY. I finally filed a complaint with the Better Business Bureau, only to find out they are NOT ACCREDITED BY THE BBB....WITH GOOD REASON

My next course of action is to possibly look into filing a claim against them in Small Claims court.

I would NEVER recommend anyone rent from this PITIFUL JOKE of a rental agency!!!"

http://www.yelp.com/not_recommended_reviews/5...

Since: Dec 12

Location hidden

|
Report Abuse
|
Judge it!
|
#50
May 30, 2014
 

Judged:

1

1

1

Well it looks like one of the tenants that moved into one of the invitation homes by me is out already. I think they lasted 2 maybe 3 months...
Drove by today, the weeds are about a foot tall and once again it's a neighborhood eyesore. I can't believe no one can do anything about this.
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#51
Jun 6, 2014
 

Judged:

1

1

1

"I'm going to keep this short and sweet, Invitation Homes is a terrible company to rent from. They do a half ass job of rehabbing the houses they acquire and then they hide behind their leases when tenants become unhappy. I have fought with them about everything from broken appliances to mold on the walls.

They don't care about the happiness or satisfaction of their tenants. They are only concerned with collecting rent and nothing else. My personal experience with portfolio manager Tom Collis and his direct supervisor Elegija Crites, has been nothing but a series of unpleasant interactions. If you like to be lied to and given the run around for why you can't get decent customer service, then Invitation Homes is the place for you.

I wish I would have known what a shit hole this house and company are, I never would have signed a lease. They're nothing more than slum lords with good attorneys.

Beware!"

http://www.yelp.com/biz/invitation-homes-chic...
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#52
Jun 13, 2014
 

Judged:

1

1

1

"We have been renting from Invitation Homes since December 2013. First of all, I will say the move in process was not unexpected and that was the easiest part. They made clear that the rental properties' prices are firm and they dont offer long-term rental (we were looking for an 18 mo lease) rates. After the 12 mo lease, the rate goes up. Period. There is an identical home, 3 doors down from us, that Invitation Homes rented a month after we got ours, and they only pay $1195/mo to our $1300/mo.
Also, on the brochure, the company advertised granite counter tops, which in reality are granite looking vinyl or something plastic - NOT granite. Also advertised was the yard was sodded - which it is, but only the front. The sides and back are a muddy mess every time it rains. Also, there is erosion happening and we have told them twice, to find they don't care. Flat paint was used throughout the house, which does not wipe clean with removing it.
Now about the work orders. When we moved in there was no drain for the washer and it took a week, but that was remedied. Also, the toilet in the master bath was not set properly. They fixed that the same time they cut out the drain for the washer, but within a couple of days, water began running out from the base of the toilet. A different plumber was sent out and it was set correctly. However, he made a mess and wiped the walls down, which are a contractor finish flat paint....yeah - you know what I mean. Can't clean them.
I have had 2 more work orders, both of which have been cancelled without contacting me to let me know. I found out about them online.
I think it is worth it to break our lease and purchase a home. I would rather do that than throw money to a company that is deceitful and doesn't stand behind their word."

http://www.yelp.com/not_recommended_reviews/5...

Since: Jan 12

Location hidden

|
Report Abuse
|
Judge it!
|
#53
Jun 14, 2014
 

Judged:

1

There are one of these horrid rentals near me. It's been rented about 4 months now. I noticed yesterday that all the carpet and padding has been removed and is out at the street. I found that quite interesting since this is a supposed "completely renovated" foreclosure that is now an overpriced rental. I can only guess that the renovations did not include replacing the sump pump, lol.

I certainly hope people are paying attention to the complaints logged on Yelp and the BBB. Maybe, just maybe, we can put a stop to this.
Renter

Rancho Cucamonga, CA

|
Report Abuse
|
Judge it!
|
#54
Jun 17, 2014
 

Judged:

1

1

1

I have been a renter of a home in Rancho Cucamonga now for almost two years an my home is falling apart. It's a 2009 two story with roof leaks, plumbing issues, electrical problems, etch and the maintenance is horrible. I call in to a central system or email and it takes days to fix things. And that's only after they send a general contractor to "look" at my problem first. My rent has not been increased but I really hate renting this place. There are just too many maintenance problems with my house non stop. Also they will not cover annual pest control?!? Are you kidding me???? I will never recommend Invitation Homes to anyone, ever.

Since: Jan 12

Location hidden

|
Report Abuse
|
Judge it!
|
#56
Jun 28, 2014
 

Judged:

1

Anyone else notice a link and post has been removed? I find that fascinating. Now I will be on a mission to find it again, or hopefully duh will realize it and re-post. Proof that the Topix police exist, lol?
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#57
Jun 28, 2014
 

Judged:

1

1

1

WaywardDaughter wrote:
Anyone else notice a link and post has been removed? I find that fascinating. Now I will be on a mission to find it again, or hopefully duh will realize it and re-post. Proof that the Topix police exist, lol?
haha you are right
wow
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#58
Jun 28, 2014
 

Judged:

1

1

1

found it
same article different link

"The Next Trillion-Dollar U.S. Mortgage Market Meltdown May Be Coming"

http://www.marketoracle.co.uk/Article45838.ht...
duh

Round Lake, IL

|
Report Abuse
|
Judge it!
|
#59
Jun 30, 2014
 

Judged:

1

1

1

"these ppl SUCK!!!! I will NEVER rent from Invitation Homes.My wife called to report a water leak in the kitchen. they send over some guy who apparently wasn't a real plumber because when I got home all the pipes under the sink fell apart when I touched them. pipes were not even glued together. there is more that I can't disclose right now because we are having several problems at the moment."

http://www.yelp.com/not_recommended_reviews/5...
Yoda

Waukegan, IL

|
Report Abuse
|
Judge it!
|
#60
Jun 30, 2014
 

Judged:

1

1

1

Furious2 wrote:
Invitation Homes

BBB® Non-Accredited D Rating
On a scale of A+ to F Reason for RatingBBB Ratings System Overview
- See more at: http://www.bbb.org/dallas/business-reviews/pr...

D Rating from the BBB
nuff said
I checked them out on the BBB using the info you provided today (6-30-14) and it looks like they must have gone from what you said a "D" and now to a "C". They run their business half assed backwards. They make the mess and expect everyone else to clean up after them including their contractors. Even some of their contractors no longer want to do business with them because of how bad they operate. Not good period. In my eyes they should be rated an "F".
terri

Crystal Lake, IL

|
Report Abuse
|
Judge it!
|
#61
Jul 1, 2014
 

Judged:

1

1

1

Oh invitation homes is a joke we are in our second year our portfolio managers change monthly. Carpet is cheap walls are barely painted furnace and ac didn't work stove and microwave broken. Blinds don't open wood floor not laid down properly. Oh list goes on. You callabout a problem its not there problem its ours. We pay almost $1700 a month for a crappy house that's falling apart and jerry rigged. I now have an animal trapped in the fireplace cause obviously there's no screen on the roof and now I get to pay for animal control to come out cause its once again not there problem. I am so fed up I am getting lawyers involved at this point. Slum lords doesn't even come close.
Citizen

Fox Lake, IL

|
Report Abuse
|
Judge it!
|
#62
Jul 11, 2014
 

Judged:

1

1

1

Stop renting from these companies! It's the only way to stop the incredible madness of the banks and private equity firms. Don't think for a minute the government is going to stop the abuse. Stop being a pawn in their quest! Stand up for something people!
Deceived

Riverview, FL

|
Report Abuse
|
Judge it!
|
#63
Jul 11, 2014
 

Judged:

1

1

duh wrote:
http://www.yelp.com/not_recomm ended_reviews/445oWqk_hCnXvpXC T-80HQ
love this one from Yelp:(Cary IL Renter)
"From the start we have had a terrible experience with Invitation Homes. We have gone through 4 portfolio managers in the past year. All of them were either unresponsive or unhelpful. When we moved in we had 3 feet of snow in our driveway, which made it difficult moving our stuff into the home. We had a broken washer and dryer for a month. We also had broken cartridges in our showers and had no hot showers for almost a week before someone came out to fix it. A contractor restrung our blinds and now they don't even function properly. We have two skylights,one in our bedroom and one in the front room. They both are leaking, the one in our bedroom leaks everyday and we have made calls twice and both times it took days for someone to come out and "fix it" . We were told it was leaking on the ceiling and that both the windows will need to be replaced when we move out. No matter where we would move our bed in the room it would still be under the skylight. So we have just had to deal with the leak on our bed everyday for the last few months! Also Invitation Homes had made some mistakes with our payments. We have had two instances where our money wasn't taken out of our account via the auto payment system Invitation Homes provides. This morning I was served with a 5 day notice saying we still haven't paid our February rent. Earlier in the week our portfolio manager removed the late fee and asked us just to make a one time payment. So we did, and now we get served with a 5 day notice! The communication in the property management department is terrible and I am all too thrilled we will not be renewing our lease and moving out at the end of this month!"
I too have been ripped off by invitation homes. To begin with, I was told the rent would be a certain amount if I agreed to a two year lease. I said ok, and put my deposit down. However, once I got the lease, it stated the rent would increase after the 1st year by $50.00. I called and argued that this was not what I was told. I tried to get my deposit back and they refused. I really liked the house, so didn't pursue it any further. I have been in the house for two months and have only had one working toilet since the start, and a multitude of other problems yet to be addressed. How convenient for IH to put a clause in the rental contract stating the renter will pay the first $50 of any repairs. What they did with the house was like putting lipstick on a pig. Do not trust this company! You would be much better off renting from somewhere else. I am learning a lesson the hard way. I will actually be glad when this ship sinks.
seattleson

Bothell, WA

|
Report Abuse
|
Judge it!
|
#64
Jul 12, 2014
 

Judged:

1

1

please post your complaints on yelp. they monitor yelp. They want to go public within the next year, they will not be ready. they have yet another company restructure occuring in October. it still wont work. i worked there a year and these are the issues

1). they buy bad houses
they are also screwed up sometimes they "think" they bought a house
and either kick the tenant in possession out or rehab it, then discover, ooops! they didnt own it afterall.

2). bad rehabs. the contractors get mad, they dont get paid timely. some contractors are just bad. roofs are painted instead of replaced. bones are left under homes. septic systems arent emptied or replaced when needed

3). not enough maintenance employees.

4) bad systems. residents charged double rent all the time and they wont reimburse immediately, they wait 2 weeks! they close out maintenance requests to look good on reports, residents suffer.

5) bad hiring choices. regional vice presidents dont know local laws and are more concerned about their bonus potential than doing right by residents. HR lets them get away with creating hostile work environments, breaking laws and more...

6) residents get screwed with utility billing, have to pay frivilous service and set up fees, have no option of paying direct

Tell me when this thread is updated: (Registration is not required)

Add to my Tracker Send me an email

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

•••
•••
•••

Spring Grove Jobs

•••
Enter and win $5000
•••

Spring Grove People Search

Addresses and phone numbers for FREE

•••

Spring Grove News, Events & Info

Click for news, events and info in Spring Grove
•••

Personal Finance

Mortgages [ See current mortgage rates ]
•••