Assisted Living, and Retirement Alert!

Assisted Living, and Retirement Alert!

Posted in the Spokane Forum

mga

North Java, NY

#2 Feb 28, 2007
Your an idot and a liar
Krista

Spokane, WA

#3 Apr 30, 2007
mga wrote:
Your an idot and a liar
Thank you. Another Emeritus Corp Puppet heard from. One can always tell by the spelling used in their comments.
I am Glad

Lehi, UT

#4 May 10, 2007
That you're not bashing ALL assisted living facilities! There are many that have Quality of Life a number one concern for all the residents.
July

Spokane, WA

#5 Jul 31, 2007
Krista wrote:
<quoted text> Thank you. Another Emeritus Corp Puppet heard from. One can always tell by the spelling used in their comments.
Hey, When are you going to find a new hobby (and new material) The state complaint investigators has already been in and found all of your allegations FALSE! Get a job! You must be bored with your life.
I am Glad

Lehi, UT

#6 Aug 3, 2007
Hmmm
You CARE---

Lakeland, FL

#7 Aug 22, 2007
It's obvious---Others may be willing and able to turn a blind eye and a deaf ear, but for those who truly care and can see behind the "marketing efforts" of Emeritus, it is impossible to keep quiet. And you should not keep quiet!
The elderly are our most vulnerable resources on the planet---have the naysayers here ever looked into their eyes when they ask, "why did no one answer my call button for over an hour?" or tell you "I haven't had hot water for two weeks." The rest of us would never ever put up with the kind of service these people are paying dearly for--but many (not all) assisted living "for profit" corporations count on the fact that the voices of the elderly are weak, and even family members are afraid to complain for fear of mistreatment of their loved ones. And as long as the bottom line keeps increasing for their shareholders, thanks to cutting corners on all services, nothing will change.
State inspections are a joke, it is widely known, especially in the assisted living industry which is not as regulated as nursing homes are.
They will get away with this shame for as long as people don't speak out in strength and numbers.
Krista, I urge you to contact "Eli" at the "Campaign to Improve Assisted Living"--www.improveassis tedliving.org
And yes, I've seen exactly what you described in other Emeritus' facilities and I care, too.
MAG

Lakeland, FL

#8 Aug 22, 2007
It's obvious---Others may be willing and able to turn a blind eye and a deaf ear, but for those who truly care and can see behind the "marketing efforts" of Emeritus, it is impossible to keep quiet. And you should not keep quiet!

The elderly are our most vulnerable resources on the planet---have the naysayers here ever looked into their eyes when they ask, "why did no one answer my call button for over an hour?" or tell you "I haven't had hot water for two weeks." The rest of us would never ever put up with the kind of service these people are paying dearly for--but many (not all) assisted living "for profit" corporations count on the fact that the voices of the elderly are weak, and even family members are afraid to complain for fear of mistreatment of their loved ones. And as long as the bottom line keeps increasing for their shareholders, thanks to cutting corners on all services, nothing will change.

State inspections are a joke, it is widely known, especially in the assisted living industry which is not as regulated as nursing homes are.
They will get away with this shame for as long as people don't speak out in strength and numbers.

Krista, I urge you to contact "Eli" at the "Campaign to Improve Assisted Living"--www.improveassis tedliving.org

And yes, I've seen exactly what you described in other Emeritus' facilities and I care, too.
MAG

Lakeland, FL

#9 Aug 22, 2007
It's obvious---Others may be willing and able to turn a blind eye and a deaf ear, but for those who truly care and can see behind the "marketing efforts" of Emeritus, it is impossible to keep quiet. And you should not keep quiet!

The elderly are our most vulnerable resources on the planet---have the naysayers here ever looked into their eyes when they ask, "why did no one answer my call button for over an hour?" or tell you "I haven't had hot water for two weeks." The rest of us would never ever put up with the kind of service these people are paying dearly for--but many (not all) assisted living "for profit" corporations count on the fact that the voices of the elderly are weak, and even family members are afraid to complain for fear of mistreatment of their loved ones. And as long as the bottom line keeps increasing for their shareholders, thanks to cutting corners on all services, nothing will change.

State inspections are a joke, it is widely known, especially in the assisted living industry which is not as regulated as nursing homes are.
They will get away with this shame for as long as people don't speak out in strength and numbers.

Krista, I urge you to contact "Eli" at the "Campaign to Improve Assisted Living"--www.improveassis tedliving.org

And yes, I've seen exactly what you described in other Emeritus' facilities and I care, too.
Krista Metzker wrote:
To Whom it may concern:(It should concern everyone.) The best kept secret in Spokane, Wa. For Assisted Living, and Retirement is "The Cooper George".(Owned by Emeritus Assisted Living Corp. Of Seattle.) Fine, old, thirteen story high-rise on Spokane's lower South Hill. Close to Hospitals, Doctors, Buses, Downtown shopping, and Parks. Spacious apartments with great views. Unfortunately all these qualities DO NOT compensate for extremely poor management.(Warehouse mentality.) Staff is under paid, under trained, uncaring, surly, and indifferent to needs of Residents. Shifts are under staffed.(Cost effective.)(Highest Employee turnover in Spokane County.) Food is appalling. Three meals per day of tasteless, ill prepared starch, filler and grease.(But the menu looks delicious!)(Staff snacks on the best, especially after hours). Food is used by some Employee's as discipline with Residents.("Don't complain and we may give you more, and better".) For fear of subtle reprisals, Residents say nothing to outside sources. They just move out.(Those who are able.) Medications are controlled and dispensed by untrained Aides.(Aides train Aides.) Many mistakes are made, but promptly corrected on paper. Theft and street drug use is more rampant than their incompetence. Building maintenance is shoddy, and unprofessional. Heat when needed is sporadic at best.(Consistently too hot or too cold.) Hallways are ill kept, and unclean. Trash rooms are filthy. Elevators are inadequate for heavy use of scooters, powerchairs, walkers, wheelchairs, Housekeeping carts, Maintenance equipment, Medication carts, and foot traffic. How Management remains under state radar is beyond belief. A haunting question persists in one's mind after seeing this building. In a emergency,(As in a fire.) if the elevators are shut down; how do some of the Residents on the upper floors in walkers, and wheelchairs get down? All are supposed to be ambulatory enough to walk down many flights of stairs. But are they? In response to fewer new placements, Owners have added fresh paint, expensive, new outdoor sign, new floor covering, plants, lots of artificial flowers, new furniture, and a lovely water display in Lobby. Funds better used for decent food, and more qualified personnel. These People are prolific prevaricators. Beware of their facade!
MAGGIRL

Lakeland, FL

#10 Aug 22, 2007
It's obvious---Others may be willing and able to turn a blind eye and a deaf ear, but for those who truly care and can see behind the "marketing efforts" of Emeritus, it is impossible to keep quiet. And you should not keep quiet!
The elderly are our most vulnerable resources on the planet---have the naysayers here ever looked into their eyes when they ask, "why did no one answer my call button for over an hour?" or tell you "I haven't had hot water for two weeks." The rest of us would never ever put up with the kind of service these people are paying dearly for--but many (not all) assisted living "for profit" corporations count on the fact that the voices of the elderly are weak, and even family members are afraid to complain for fear of mistreatment of their loved ones.

And as long as the bottom line keeps increasing for their shareholders, thanks to cutting corners on all services, nothing will change.

State inspections are a joke, it is widely known, especially in the assisted living industry which is not as regulated as nursing homes are.
They will get away with this shame for as long as people don't speak out in strength and numbers.

Krista, I urge you to contact "Eli" at the "Campaign to Improve Assisted Living"--www.improveassis tedliving.org

And yes, I've seen exactly what you described in other Emeritus' facilities and I care, too.
Krista Metzker wrote:
To Whom it may concern:(It should concern everyone.) The best kept secret in Spokane, Wa. For Assisted Living, and Retirement is "The Cooper George".(Owned by Emeritus Assisted Living Corp. Of Seattle.) Fine, old, thirteen story high-rise on Spokane's lower South Hill. Close to Hospitals, Doctors, Buses, Downtown shopping, and Parks. Spacious apartments with great views. Unfortunately all these qualities DO NOT compensate for extremely poor management.(Warehouse mentality.) Staff is under paid, under trained, uncaring, surly, and indifferent to needs of Residents. Shifts are under staffed.(Cost effective.)(Highest Employee turnover in Spokane County.) Food is appalling. Three meals per day of tasteless, ill prepared starch, filler and grease.(But the menu looks delicious!)(Staff snacks on the best, especially after hours). Food is used by some Employee's as discipline with Residents.("Don't complain and we may give you more, and better".) For fear of subtle reprisals, Residents say nothing to outside sources. They just move out.(Those who are able.) Medications are controlled and dispensed by untrained Aides.(Aides train Aides.) Many mistakes are made, but promptly corrected on paper. Theft and street drug use is more rampant than their incompetence. Building maintenance is shoddy, and unprofessional. Heat when needed is sporadic at best.(Consistently too hot or too cold.) Hallways are ill kept, and unclean. Trash rooms are filthy. Elevators are inadequate for heavy use of scooters, powerchairs, walkers, wheelchairs, Housekeeping carts, Maintenance equipment, Medication carts, and foot traffic. How Management remains under state radar is beyond belief. A haunting question persists in one's mind after seeing this building. In a emergency,(As in a fire.) if the elevators are shut down; how do some of the Residents on the upper floors in walkers, and wheelchairs get down? All are supposed to be ambulatory enough to walk down many flights of stairs. But are they? In response to fewer new placements, Owners have added fresh paint, expensive, new outdoor sign, new floor covering, plants, lots of artificial flowers, new furniture, and a lovely water display in Lobby. Funds better used for decent food, and more qualified personnel. These People are prolific prevaricators. Beware of their facade!
Judy Gross

Calder, ID

#11 Aug 22, 2007
Cameras would be a great help; however, when I wanted them in a facility I owned, the State told me they were "violation of resident privacy". I only wanted them in the main living areas. There has to be some way for owners to watch employees' treatment of the vulnerable. When I fired an abusive caretaker, she went to work at another facility and the State would not tell me where. She threw cold water on a resident at my facility and was fired immediately. They let her continue to work with the vulnerable, but put a hold on new admissions to my facility because of the incident. She had worked for me for less than 2 weeks. It is really hard to get good caring employees for certain aspects of the vulnerable disabled perople we serve.
BSman

Houston, TX

#12 Oct 5, 2007
you guys if the state comes in and says it is clear and no findings then it is. If it is that bad get the media. The will find nothing because there is nothing.
Prove it or shut the f####### up.
tell_the_truth

United States

#13 Oct 17, 2007
MAG & others, Why in the world would you suggest contacting the "Campaign to Improve Assisted Living"? This organization is nothing more than a front for the SEIU union. A proverbial "wolf in sheeps clothing", they are not motivated by the noble goal of improving care and improving the workplace of the average care worker, they are only motivated by power and money. It's all about collecting those union dues, not about helping and honoring the frail elderly.
Sunny Day

Redmond, OR

#14 Nov 21, 2007
Please do not believe anything Krista and Mag are writing. It is all false. I hope they can find some happiness in their lives.
Glen B

Spokane, WA

#15 Nov 25, 2007
It is true! My grandma was in this hole for two months and we moved her out right away. Junkies for aides. Food spoiling in their rooms! Whatever! This place is a joke. I got stuck in the elevator for an hour and a half the last time I was there. Somebody needs to burn this one down!
help for grandpa

Nitro, WV

#16 Dec 24, 2007
I just moved my parents into an emeritus assisted living in Louisiana and the food is appalling and the staff can be mean. The cost is 5K a month. I don't know what to do. There aren't many options here.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Spokane Discussions

Title Updated Last By Comments
We are thinking moving to Spokane (Nov '08) Mon spokane 145
woman looking for fun (Feb '15) Sep 21 Fat is fugly 6
looking for opiates in spokane! (Jan '14) Sep 18 Need2getwell 14
Sick need to get well. Sep 18 Need2getwell 1
News One arrested for murder of Michelle Kitterman (Apr '09) Sep 3 Exoress 41
Vote for Hillary Sep 1 Spencer 5
Where to move in Spokane Aug 31 doggymama 1

Spokane Jobs

More from around the web

Personal Finance

Spokane Mortgages