Why is Time Warner and their TURBO speed so slow?

Posted in the Spencerport Forum

Comments
1 - 19 of 19 Comments Last updated Sep 11, 2013
nickbo13

Victor, NY

#2 Mar 8, 2011
I have Road Runner Turbo and I am having all kinds of problems the last couple of days.
Anonymous

Rochester, NY

#3 Mar 8, 2011
Agreed 100% I also have roadrunner turbo in Chili, NY.
Upon using various online speedtest programs I show almost 15mbps. My neighbor has plain road runner and shows exact same speeds on same programs. Crazy part is my buddy in Honeoye Falls has Frontier DSL and on same programs gets 31 Mbps and his connection is blazing fast and pays half as much as I do.
dirty bird

Rochester, NY

#4 Mar 8, 2011
justwannaknow wrote:
I have found that paying extra for Roadrunner because it is supposed to be 5MBps faster is NOT the case at all. In fact it takes longer to get anywhere now rather than when I had just the regular spoeed Roadrunner.. Actually I tried my buddy's Frontier DSL connection and it was zip zip faster than roadrunner. How can thi be when frontiers says they are noi where near the 10-15MBps speed of roadrunner??
This isn't Time Warner forums. Why don't you call Time Warner and ask some questions.
dirty bird

Rochester, NY

#5 Mar 8, 2011
nickbo13 wrote:
I have Road Runner Turbo and I am having all kinds of problems the last couple of days.
Please read the response above this one ^^^^
dirty bird

Rochester, NY

#6 Mar 8, 2011
GetReal482 wrote:
Agreed 100% I also have roadrunner turbo in Chili, NY.
Upon using various online speedtest programs I show almost 15mbps. My neighbor has plain road runner and shows exact same speeds on same programs. Crazy part is my buddy in Honeoye Falls has Frontier DSL and on same programs gets 31 Mbps and his connection is blazing fast and pays half as much as I do.
You obviously have an issue why don't you call Time Warner and schedule a service call to fix your issue. There is no way in hell your friends DSL should be faster than your cable connection and you know this. Instead of bitching do yourself and us a favor and call Time Warner.
dirty bird

Rochester, NY

#7 Mar 8, 2011
Look at that, I just solved three issues in span of three minutes. Don't thank me.

Since: Sep 08

Rochester, NY

#8 Mar 8, 2011
dirty bird wrote:
<quoted text>
This isn't Time Warner forums. Why don't you call Time Warner and ask some questions.
But it is a forum,IE:people can ask or post anything they want.I left TW last month and went to Frontier and my internet is much quicker with DSL.BTW:Do you work for TW? Sure sounds like it.Just asking.
dirty bird

Rochester, NY

#9 Mar 8, 2011
maddog2008 wrote:
<quoted text>But it is a forum,IE:people can ask or post anything they want.I left TW last month and went to Frontier and my internet is much quicker with DSL.BTW:Do you work for TW? Sure sounds like it.Just asking.
Yes mr. the mad dog this is a forum, nice job pointing that out. So is it reasonable for me to ask here what time the pharmacy at walmart opens or does it make more sense to just call walmart and get that information? See where I'm going here, thought so.

No I do not work for TW nor Frontier. FWIW I have TW cable at home, the reduced version and we have Frontier DSL at work and my home connection is faster than DSL at work, as it should be.
dirty bird

Rochester, NY

#11 Mar 8, 2011
You're welcome.

Since: Sep 08

Rochester, NY

#12 Mar 9, 2011
dirty bird wrote:
<quoted text>
Yes mr. the mad dog this is a forum, nice job pointing that out. So is it reasonable for me to ask here what time the pharmacy at walmart opens or does it make more sense to just call walmart and get that information? See where I'm going here, thought so.
No I do not work for TW nor Frontier. FWIW I have TW cable at home, the reduced version and we have Frontier DSL at work and my home connection is faster than DSL at work, as it should be.
Always glad to help you see the light.I wouldn't care if you asked what time the pharmacy closed,I wouldn't make a big deal out of it either,that is your right to ask anything you want.See where I'm going here? TW R.R.is a shared feed(per TW)and when there is large # of people using it the speed goes down.TW also said that the longer the "run" (their words)the slower the speed.I can only say that my DSL has been much faster than RR.If you know someone that has Frontier DSL at home ask them to look at the telephone # for the DSL,it isn't the same phone # as their home #,it is a DSL line for their PC only.(per Frontier)Just saying.
Mr the mad dog

Rochester, NY

#13 Mar 9, 2011
maddog2008 wrote:
<quoted text>Always glad to help you see the light.I wouldn't care if you asked what time the pharmacy closed,I wouldn't make a big deal out of it either,that is your right to ask anything you want.See where I'm going here? TW R.R.is a shared feed(per TW)and when there is large # of people using it the speed goes down.TW also said that the longer the "run" (their words)the slower the speed.I can only say that my DSL has been much faster than RR.If you know someone that has Frontier DSL at home ask them to look at the telephone # for the DSL,it isn't the same phone # as their home #,it is a DSL line for their PC only.(per Frontier)Just saying.
I encourage you to read a little if you care to - http://www.high-speed-internet-access-guide.c...
"Cable generally offers faster connection speeds
Basic DSL Internet Speeds: 768 Kbps to 1.5 Mbps
High-End DSL Internet Speeds: 3 Mbps to 7 Mbps
Basic Cable Internet Speeds: 4 Mbps to 6 Mbps
High-End Cable Internet Speeds: 12 Mbps to 20 Mbps and higher"
"Cable has the advantage of not being distance sensitive
DSL is a very distance sensitive medium. DSL providers are only able to offer service to locations around 17,000 to 18,000 feet from a central office or DSL hub. In addition, the speeds will drop off quite a bit after 9,000 to 10,000 feet. This means that only locations that are close to a DSL hub can even get the top speeds of 3 Mbps to 7 Mbps. Users who live further than the drop-off point will only be able to get the basic DSL plans which offer speeds from 768 Kbps to 1.5 Mbps."
If you have an issue call TW and schedule a service call. They will be more than happy to come out and see what the problem is...or you can come here and bitch about it.

Since: Sep 08

Rochester, NY

#14 Mar 9, 2011
Mr the mad dog wrote:
<quoted text>
I encourage you to read a little if you care to - http://www.high-speed-internet-access-guide.c...
"Cable generally offers faster connection speeds
Basic DSL Internet Speeds: 768 Kbps to 1.5 Mbps
High-End DSL Internet Speeds: 3 Mbps to 7 Mbps
Basic Cable Internet Speeds: 4 Mbps to 6 Mbps
High-End Cable Internet Speeds: 12 Mbps to 20 Mbps and higher"
"Cable has the advantage of not being distance sensitive
DSL is a very distance sensitive medium. DSL providers are only able to offer service to locations around 17,000 to 18,000 feet from a central office or DSL hub. In addition, the speeds will drop off quite a bit after 9,000 to 10,000 feet. This means that only locations that are close to a DSL hub can even get the top speeds of 3 Mbps to 7 Mbps. Users who live further than the drop-off point will only be able to get the basic DSL plans which offer speeds from 768 Kbps to 1.5 Mbps."
If you have an issue call TW and schedule a service call. They will be more than happy to come out and see what the problem is...or you can come here and bitch about it.
I don't know where you got your info from,all that I can say is what has happened to my internet and it's speed.It was TW that told me it was the other way around about the further distance,the slower cable is.I have had TW out quite a few times over the years and guess what?they all said the same thing about the distance be a big factor with their cable feed.Maybe it is their type of system?BTW: Generally doesn't mean all cable or DSL systems are the same.
Wally58

Rochester, NY

#15 Mar 9, 2011
I have been basically pleased with Frontier DSL after leaving TWC a few months ago. It does slow from time to time during rush hour, but otherwise almost seems faster than TWC on the average.
You can do a ping-test to check internet connection speed. Use your Roadrunner Medic to check for local problems and do some diagnosis. After that, I would place a call to TWC for assistance.
You know that they will only advertise maximum possible speeds for marketing purposes and you may never see those speeds.

“Lovin' you is fuuu-uuun...”

Since: Apr 09

drop the puck, Ref...

#16 Mar 9, 2011
are all you guys dating now?
who's pitchin' and who's catchin'?
The man

Rochester, NY

#18 Mar 9, 2011
justwannaknow wrote:
I have found that paying extra for Roadrunner because it is supposed to be 5MBps faster is NOT the case at all. In fact it takes longer to get anywhere now rather than when I had just the regular spoeed Roadrunner.. Actually I tried my buddy's Frontier DSL connection and it was zip zip faster than roadrunner. How can thi be when frontiers says they are noi where near the 10-15MBps speed of roadrunner??
Perhaps you should learn how to write a freakin' sentence before posting here, skippy.
mikey9090us

Ewa Beach, HI

#20 Mar 15, 2011
this month twc has been doing extensive upgrades on the backbone to increase speed and put in place an redundant fiber optic line. scheduled down times are posted and are around midnight to 6 and have you checked the ethernet cable that can cause a slowdown due to a bad connection
Julian

Palm Desert, CA

#21 Jan 4, 2013
dirty bird wrote:
<quoted text>
You obviously have an issue why don't you call Time Warner and schedule a service call to fix your issue. There is no way in hell your friends DSL should be faster than your cable connection and you know this. Instead of bitching do yourself and us a favor and call Time Warner.
Calling time Warner is not going to help they came in 5 times. They change boxes etc... They are ripping us off. The only way to cure them is to sue them.
This is a wide area issue

New York, NY

#22 Sep 11, 2013
I have TWC Turbo (20 Mbps download/2 Mbps upload) which is pathetic since RCN is offering 75 download and 10 upload for the same price as Turbo. I'm switching this week.

They have been pathetically slow to compete in Manhattan. They are going to lose BIG soon!
Country Boy

Batavia, NY

#23 Sep 11, 2013
Anonymous wrote:
Agreed 100% I also have roadrunner turbo in Chili, NY.
Upon using various online speedtest programs I show almost 15mbps. My neighbor has plain road runner and shows exact same speeds on same programs. Crazy part is my buddy in Honeoye Falls has Frontier DSL and on same programs gets 31 Mbps and his connection is blazing fast and pays half as much as I do.
I doubt that your friend in Honeoye Falls is getting 31 Mbps on DSL. DSL is hightly dependent on the distance of the user to the nearest sub station. About a mile or mile and a half is the longest distance you can be from a sub station. The futher away, the slower the speed. Here in the roaring metropolis of Batavia, 1 Mips is standard speed on a Verizon system.

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