ESL FCU opens another branch with poo...

ESL FCU opens another branch with poor service and awful rates

Posted in the Spencerport Forum

County man

Rochester, NY

#1 Feb 20, 2014
He we grow again. ESL is now a big bank that pretends to be a credit union. It is no longer about serving customers but about making money and growing. This is not what a non profit credit union is? It now serves it management with huge bonuses and fat paychecks while the members get poor service and horrible rates. Look at that 70 million dollar HQ. Why the hell did they need to build that? Its members money they are spending. The building they left in Irondequoit was sold for 9 million the RGH and was a deal. ESL could have purchased this building for 9 Million. Total money lost to members was 60 million. Sounds like how Kodak was run into the ground. Wait, the management and CEO is from Kodak. How could I forget. The owners dividend is a joke. BIGGER IS NOT BETTER. Even the employees are leaving. My niece left several years ago and was treated very poorly and was forced to make goals or get fired after 6 months. She now works for Summit and loves it. Summit is a real Credit Union. I love banking there as well. TV10 - Berkley needs to investigate this Credit Union. Who sees the accounting? Not the members. Members are left in the dark on how this place is run.

Rochester, NY

#2 Feb 20, 2014
Bad Bank.
The man

Rochester, NY

#3 Feb 20, 2014
I stopped into the new Brighton branch only to be turned away by the entourage of VIPs and media folks celebrating the grand opening. I ended up going to the Brighton-Henrietta Townline Road Branch instead. Pitiful service.

Atlanta, GA

#4 Feb 21, 2014
Its banking only worse. Kodak mentality does not work in the business world. I closed my accounts out several years ago. Where does ESL think the new customers are comming from? Jobs and people are leaving Rochester in large nembers. We already have too many banks/branches in town? Like the gas stations of the 70's at every intersection. Many ended up closing. People are out of money and in debt big time. Banking busines will not grow until we have job growth.

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