The Waterfalls

Full story: Newsday 86
Where: 400 Cassata Rd., Lake Ronkonkoma, 631-738-6700. What: 318-unit market-rate rental development, with one- and two-bedroom apartments in 26 two-story residential buildings, for ages 55 and older and ... Full Story
Tyler Durden

Stony Brook, NY

#71 Dec 29, 2012
WATERFALLS RESIDENT 2005 wrote:
<quoted text>
Susan is the Manager here at the Waterfalls. She is the only employee in the front office. With that being said we must take into account that she has many other duties and responsibilitys to handle on a daily basis. Other +55 communities on Long Island have 2-3 employees in the front office, the Waterfalls has ONLY ONE....
No heat for you means no heat for all apartments in your courtyard
at the same time. I am sure maintenance was working on the no hot water problem. I also had no hot water at one time, took a few days to repair and this time seemed reasonable to me.
Unfortunately we have only 2 maintenance people assigned to repair
over 300 apartments. Keep in mind any major repair will delay the minor repairs.
I am sure the hiring of additional staff at the Waterfalls complex
for her office or maintence personnel is not one of Susan's direct responsibilities. HOWEVER IT IS THE RESPONSIBILITY OF THE OWNERS OF THE WATERFALLS COMPLEX.
I am sure an additional employee in the front office to assist Susan will clear up some of your complaints....
She's sleeping with the owner, you idiot! Yeah, tenants talk. They might seniors but they're not stupid. They know what's going on. The poor level of service at the Waterfalls is UNACCEPTABLE! In fact, it's borderline criminal.
Tyler Durden

Stony Brook, NY

#72 Dec 29, 2012
lisa wrote:
I think what they charge for rent is outrageous
there is no security, no pool. nothing.
it really isnt worth the money.
There are much nicer places out there.
No Gym either. They put all their money into the damned fountain! It's nice, I'll admit that but that's the only nice thing. The apartments are outdated and depressing. One of my guests said upon approaching the building that it looked like a motel.
Tyler Durden

Stony Brook, NY

#73 Dec 29, 2012
Lorraine Barr wrote:
We have been without hot water for a week. I have called the office, written on my rent check envelope and emailed to no avail. The community is very nice in appearance and the main thing wrong is the pay no attention to service calls and are not responsive to the tenants. I have been here three years and because of the lack of concern am wondering why.
Susan was wonderful when I came looking for an apartment, but there is never any follow up and is not attentive to our needs. I often wonder how she treated her mother or was treated. Seniors are not second class citizens. Soon she'll be one herself.
My sympathies to you, Lorraine. Stop paying your rent until they fix your problems. I would seriously consider moving. You don't have to live like that. Best of luck!
Waterfalls Resident 2005

Saint James, NY

#74 Dec 30, 2012
Tyler Durden wrote:
<quoted text>
She's sleeping with the owner, you idiot! Yeah, tenants talk. They might seniors but they're not stupid. They know what's going on. The poor level of service at the Waterfalls is UNACCEPTABLE! In fact, it's borderline criminal.
I take it Mr. Tyler you do not live at the Waterfalls complex but have an ear to listen to tenant concerns and make sarcastic remarks. As tenants we do not have all the facts needed from management to make an informed decision. However one can only notice that there have been changes one being the hiring of additional maintenance personnel for repairs.

Waterfalls management has been proactive in repairing many of the apartments main heating systems before the cold weather began assuring a comfortable and safe winter for our senior and elderly tenants.

There should NEVER be sarcastic remarks made towards anyone during a forum for many people to see. This includes the Waterfalls employees or for that matter any of the tenants. That is clearly an unproffessional attitude that you have.
JessicaLynn

Absecon, NJ

#75 Apr 15, 2013
WE know you wrote that Susan!
WATERFALLS RESIDENT 2005

Smithtown, NY

#76 Apr 16, 2013
The comment was made by myself, WATERFALLS RESIDENT 2005. I still live here in this 55+ complex. The scenery and the grounds speak for itself, it is beautiful here. The landscaped grounds are well kept and the tenants themselves take pride in keeping it very clean also. Oh by the way I am sure Susan Collins can speak for herself, no "nom de plume" needed....
JessicaLynn wrote:
WE know you wrote that Susan!
JessicaLynn

Pleasantville, NJ

#77 Apr 18, 2013
WATERFALLS RESIDENT 2005 wrote:
The comment was made by myself, WATERFALLS RESIDENT 2005. I still live here in this 55+ complex. The scenery and the grounds speak for itself, it is beautiful here. The landscaped grounds are well kept and the tenants themselves take pride in keeping it very clean also. Oh by the way I am sure Susan Collins can speak for herself, no "nom de plume" needed....<quoted text>
Oh please, and what is your name?? You are hiding behind your name
WATERFALLS RESIDENT 2005

Saint James, NY

#78 Apr 18, 2013
JessicaLynn wrote:
<quoted text>
Oh please, and what is your name?? You are hiding behind your name
It is what it is Jessica. Peace to you. Relax and enjoy your day.
JessicaLynn

Pleasantville, NJ

#79 Apr 18, 2013
I hope Susan is having fun where ever she it
JessicaLynn

Pleasantville, NJ

#80 Apr 18, 2013
oops i meant is. typo
Lee

Manahawkin, NJ

#83 Jun 29, 2013
Yeah Susan was fired
Susan

AOL

#84 Jun 29, 2013
Lee wrote:
Yeah Susan was fired
Was not. Still here.

Hoo duh bop !!!
Lee

Manahawkin, NJ

#85 Jun 30, 2013
I guess you haven't seen the new mgr yet. Lol
Theresa

Patchogue, NY

#86 Jul 26, 2013
WaterfallsTenant 2009 wrote:
Relax DEADWOOD some day you too will be old....
Sorry! I clicked the wrong message with the "mean" judgement. It was meant for the one above that you was answering.
Tyler Durden

Stony Brook, NY

#87 Aug 14, 2013
JessicaLynn wrote:
<quoted text>
Oh please, and what is your name?? You are hiding behind your name
You tell her Jess!
Waterfalls is where old people go to die alone.

If you want a better senior facility, check out Sayville Commons. Its NEWER and not that far from Waterfalls and just sooooo much better. I've really been impressed with it. I belive the price is comparable to waterfalls. Oh and for the record, they never lost power during Hurricane Sandy!

Susan: Did you ever wonder why there are so many negative reviews? Maybe you should look at yourself objectively so you can realize that YOU are the problem. You should be ashamed of how you treat these seniors.

Gina

New York, NY

#88 Sep 30, 2013
The people who work there are unprofessional and rude. Olivia the secretary does not know what she's doing. She told my grandma her new apartment would be ready by sept 1st, she gave her the keys and everything. Well sept 1st came along and it wasnt painted and far from being ready. When I called to complain about how we paid for moving trucks already the lady olivia told me my grandma has to wait and I should grow up. Also there is an emergency maintenance worker named Jose that does not return anyone's phone calls! Do not move in here because once you do they treat you like dirt!
WATERFALLS RESIDENT 2005

Smithtown, NY

#89 Sep 30, 2013
Gina wrote:
The people who work there are unprofessional and rude. Olivia the secretary does not know what she's doing. She told my grandma her new apartment would be ready by sept 1st, she gave her the keys and everything. Well sept 1st came along and it wasnt painted and far from being ready. When I called to complain about how we paid for moving trucks already the lady olivia told me my grandma has to wait and I should grow up. Also there is an emergency maintenance worker named Jose that does not return anyone's phone calls! Do not move in here because once you do they treat you like dirt!
It appears that there may be more to this matter. Usually the office will give you the information they have at the moment. The scheduling of the maintenance work and the follow up of the completion of this work is not her office but the Owners of the property. There may have been some unforeseen reasons for the delaying of this maintenance work for your family.
lee

Barnegat, NJ

#90 Oct 14, 2013
Things are still not good at the waterfalls. The new manager although she is nice does not do any more
then susan. Not a good place. THere truely are better places. Buyer beware or should i say Renter.
TENANT

Smithtown, NY

#91 Oct 21, 2013
Susan have very 'HAPPY BIRTHDAY'.

Enjoy you special day.
lee

Barnegat, NJ

#92 Oct 24, 2013
Susan is no longer working there. I guess you still have not heard the good news

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