Don Marshall Nissan Bad Experience

Don Marshall Nissan Bad Experience

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Father

Tishomingo, MS

#1 Jan 8, 2012
I went on December 30th to buy a new car for my daughter at Don Marshall Nissan. I could not believe the way I was treated. First some salesman who was a little kid came out, started telling me they price at $100 above invoice and there was no negotiating and walked off. I called the sales manager and he said he wouldn't sell me a car, and I was free to buy anywhere I wanted. Well I went to Legacy the next day and was treated wonderfully. I bought a new Nissan, and guess what they showed me the invoice and they negotiated well below the invoice. The owner probably needs to replace his sales personnel. He lost sale, future service and any and all chance of future business. I wonder how many potential sales they lose with their attitude.
Pearson Honeycutt

Bolivar, MO

#2 Jan 8, 2012
Are you saying the salesman gave you a price, you then called the sales manager and he refused to sell at that price?

Or are you saying the salesman gave you a price and you called the sale-manager and made a lower offer and he turned it down?
Father

Tishomingo, MS

#3 Jan 8, 2012
Pearson Honeycutt wrote:
Are you saying the salesman gave you a price, you then called the sales manager and he refused to sell at that price?
Or are you saying the salesman gave you a price and you called the sale-manager and made a lower offer and he turned it down?
No, the salesman said here is the price we don't negotiate. The price on the car is listed at $100 over invoice, take it or leave it. The invoice is nothing but a piece of paper, there is dealer hold back, dealer prep, parts money,etc. that they get from manufacturer. I told the salesman his asking price was a good starting point, but we would have to negotiate. I went to three other new car dealers that day and they all laughed. All of them were willing to show the invoice and then negotiate.

They would not even talk about taking a lower offer. I don't see how they sell cars. I have never heard of anybody paying asking price for a new car. Even the sales manager would not even discuss an offer. One of the other dealers told me they knew the salesman and the sales manager and they said how i was treated did not surprise them.
Jungle

Versailles, KY

#8 Jan 9, 2012
I don't know anything about their employees personal lives. Don't really want to know.

But I had a bad buying experience in trying to buy a new SUV from them. The young sales guy acted like he needed a credit check on me before he would even listen to anything I said. I am an old man, and something I learned years ago is when a customer is paying cash you don't insult them. I have not financed a vehicle in about 40 years, had no intention to do so even if it was interest free. Of course the dealership gets kick back money from banks and Nissan when they finance cars thru the dealership so they try and talk you into it. The kid talked to me like I was to dumb to even understand what he was saying. I point blank told him I was paying cash, but he said I had to do a credit check before the used car guy would look at my Trail Blazer. I ended up going to Ford and buying an Explorer, trading my Trail Blazer and writing a check for the difference. Whole process took less than an hour, including the test drive. I will probably only buy one or two more new cars in my lifetime, but you can be assured it will not be from Don Marshall.
me too

London, KY

#9 Jan 9, 2012
yes I also had a bad car buying experiance at Don Marshall,,,
they suck
Two Wheels East

Buskirk, NY

#10 Jan 9, 2012
I have bought 2 automobiles from there and have had great luck but I only deal with 1 salesman and he is not a kid.

Level 8

Since: Sep 08

Location hidden

#11 Jan 10, 2012
I bought one there , but couldn't make the 2nd trade - 50 % satisfiied -
Blessed

Detroit, MI

#12 Jan 10, 2012
I bought a 2012 Nissan Altima in November and I had a wonderful experience. I first went to Glenn Nissan and couldn't believe how bad I was treated there.
hmmm

London, KY

#13 Jan 11, 2012
Bought 2 vehicles from them, the 1 st time was an okay deal, the 2nd time.......they ripped me off! Never-ever will deal with them again!!!
Lena Kennedy

Clarkson, KY

#15 Jan 12, 2012
I bought a new Jeep there and had oil for life. What a joke. Made an appointment and waited over an hour each time. Final visit was when they said they lost my paperwork, have not nor will I ever go there again. If needed I will drive to Lex.
Reality Check

Brookville, PA

#17 Jan 19, 2012
Father wrote:
<quoted text>
No, the salesman said here is the price we don't negotiate. The price on the car is listed at $100 over invoice, take it or leave it. The invoice is nothing but a piece of paper, there is dealer hold back, dealer prep, parts money,etc. that they get from manufacturer. I told the salesman his asking price was a good starting point, but we would have to negotiate. I went to three other new car dealers that day and they all laughed. All of them were willing to show the invoice and then negotiate.
They would not even talk about taking a lower offer. I don't see how they sell cars. I have never heard of anybody paying asking price for a new car. Even the sales manager would not even discuss an offer. One of the other dealers told me they knew the salesman and the sales manager and they said how i was treated did not surprise them.
Customer's with the mindset that you have are the reason car dealers get frustrated. You expect them to sell a vehicle and give up every single penny of profit. Hold back is a matter of hundreds, not thousands, so a dealer selling a 20,000+ vehicle is doing you wrong because they're making four or five hundred dollars profit? Whatever line of work you're in, I'm sure you make a profit, yet you expect a car dealer to make none? If I was a car dealer, I wouldn't want your business.
Jungle

Tishomingo, MS

#18 Jan 19, 2012
Reality Check wrote:
<quoted text>
Customer's with the mindset that you have are the reason car dealers get frustrated. You expect them to sell a vehicle and give up every single penny of profit. Hold back is a matter of hundreds, not thousands, so a dealer selling a 20,000+ vehicle is doing you wrong because they're making four or five hundred dollars profit? Whatever line of work you're in, I'm sure you make a profit, yet you expect a car dealer to make none? If I was a car dealer, I wouldn't want your business.
Didn't sound line they got his business either. Probably won't get any of his families business or his friends. A screw up like that with a customers goes far beyond that sale. Car dealers treat people like they are stupid. The fact is they get incentives in form of holdbacks, parts discount money, kickbacks off financing, and they have fuzzy math on trade ins. They send brainwashed young men in their early 20's out to talk to, the play their little games and usually irritate most customers.
jamie

Somerset, KY

#19 Jan 19, 2012
Reality Check wrote:
<quoted text>Customer's with the mindset that you have are the reason car dealers get frustrated. You expect them to sell a vehicle and give up every single penny of profit. Hold back is a matter of hundreds, not thousands, so a dealer selling a 20,000+ vehicle is doing you wrong because they're making four or five hundred dollars profit? Whatever line of work you're in, I'm sure you make a profit, yet you expect a car dealer to make none? If I was a car dealer, I wouldn't want your business.
shut up. U probably work at don Marshall I think he was right in his doing. I have heard soo many people talk about buying cars/ attempting to buy from don Marshall and like 85 % of all of them seem dissatisfied. And people with ur mentality would be the type of person I wouldn't buy a car from!!!! So with that being said. Ur opinion doesn't really matter because they are like assholes... Everyone has one and urs seems to be outvoted!
Oh the irony

Louisville, KY

#20 Jan 19, 2012
I've never dealt with Don Marshall Nissan, but I have dealt with Legacy Nissan. We purchased a vehicle from them about 3 years ago. The salesman who we dealt with has since left, but he worked so hard to get us in the vehicle we liked at the price we wanted. They have also made some mis-steps at Legacy, but have always worked with us to put things right. The next time we buy, we will buy from them again.
John

Brookville, PA

#21 Jan 20, 2012
jamie wrote:
<quoted text>
shut up. U probably work at don Marshall I think he was right in his doing. I have heard soo many people talk about buying cars/ attempting to buy from don Marshall and like 85 % of all of them seem dissatisfied. And people with ur mentality would be the type of person I wouldn't buy a car from!!!! So with that being said. Ur opinion doesn't really matter because they are like assholes... Everyone has one and urs seems to be outvoted!
You're an idiot! You probably can't and never will be able to afford to buy a car from there. First because you're probably broke and second because I'm confident in saying your credit is probably horrible.
Reality Check

Brookville, PA

#22 Jan 20, 2012
Jungle wrote:
<quoted text>
Didn't sound line they got his business either. Probably won't get any of his families business or his friends. A screw up like that with a customers goes far beyond that sale. Car dealers treat people like they are stupid. The fact is they get incentives in form of holdbacks, parts discount money, kickbacks off financing, and they have fuzzy math on trade ins. They send brainwashed young men in their early 20's out to talk to, the play their little games and usually irritate most customers.
Ok, Holdback is a matter of a few hundred bucks, parts money is irrelevant because they are a different department than the sales department, so any discounts they get benfits their department, not the sales department. Once again, if the finance department turns a small profit in order to get someone a lower rate than normal, or even an average rate, there is nothing wrong with that, banks do it all the time. You can't be mad at a retail store for trying to buy their products cheaper so they can make a profit, that's just good business. A car dealer makes probably 6 percent profit on average, that's it... Go buy furniture and they'll make 50-100 percent profit. People like you think they're master negotiaters and so clever, when in all reality, the facts you base your opinions on have fuzzy math to say the least.
true american

London, KY

#23 Jan 20, 2012
I have friends that are auto salesmen and for sure salesmen are the ones trained to confuse and use fuzzy math to take the public for as much as they can. and yes I know, we cant sell it that low because we paid more for it than your offer. the standard answer to any offer.
Jungle

Versailles, KY

#24 Jan 20, 2012
Reality Check wrote:
<quoted text>
Ok, Holdback is a matter of a few hundred bucks, parts money is irrelevant because they are a different department than the sales department, so any discounts they get benfits their department, not the sales department. Once again, if the finance department turns a small profit in order to get someone a lower rate than normal, or even an average rate, there is nothing wrong with that, banks do it all the time. You can't be mad at a retail store for trying to buy their products cheaper so they can make a profit, that's just good business. A car dealer makes probably 6 percent profit on average, that's it... Go buy furniture and they'll make 50-100 percent profit. People like you think they're master negotiaters and so clever, when in all reality, the facts you base your opinions on have fuzzy math to say the least.
MMM 6%, lets say they sell 4 new cars a day at 30,000. That would be 120,000 times 6% or 7,200. 6 days a week, 52 weeks a year would be 2,246,400 per year on new sales. Plus what about those five pounders....yea I sold cars once upon a time. Those $5,000 profit used cars, plus the pack of 750 to 1000. So about 6,000 on some used cars. How many of them they sell per year. Now go compare that to furniture store. By the way which dealer you work at?
Buddah

Harrison, AR

#25 Jan 21, 2012
the problem is buying a new car. You can find used ones that are just as good for much less.
jamie

Lexington, KY

#26 Jan 21, 2012
John wrote:
<quoted text>You're an idiot! You probably can't and never will be able to afford to buy a car from there. First because you're probably broke and second because I'm confident in saying your credit is probably horrible.
ha h that's funny. I have a brand new nissan Altima that I bought at gates and I have a masters degree. So I can be confident in saying u can kiss my a**! What does someone confronting someone on topix have to do with a credit score??? What a idiot?? Lol grow up buddy.

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