Review: Coats Auto Body

Posted in the Smithfield Forum

John Doe

Angier, NC

#1 Feb 21, 2013
After seeing positive reviews about this body shop I chose to have my vehicle repaired with them. WHAT A HUGE MISTAKE ! The bottom line is that it took them 1 DAY SHORT OF 3 WEEKS to give the insurance company the extent of the damage which in turn resulted in the vehicle being TOTALED ! The employees overseeing the progress of my vehicle, at one point confused my vehicle with another, which in turn my Ins. Gave me an inaccurate ready date ! What a joke !
When I went to the shop to remove personal items from my vehicle, I asked the shop why it took 3 weeks to get this bad news their answer was "WE ARE SORRY, THIS WAS VERY UNUSUAL " No one else besides the girl that answers the phone had the decency to explain why this happened, and apologize, VERY UNPROFESSIONAL ! They must have known they were so wrong, but would not admit to it !
I am not one to speak negative if its not justified, but this was unacceptable, I WOULD NEVER RECOMMEND THIS BODY SHOP TO ANYONE ! SHAME ON THEM !
I ALSO LEARNED THAT MY INSURANCE CO? WAS NOT HAPPY WITH THEM NEITHER !

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